4.3 out of 5

"This hotel exceeded my expectations. The service, location and comfort were perfect. The view from our room was of the Petronas Twin Towers, wonderful ... " More

By Suzanne H. on Thu 12 Feb 2015

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Hotel Description

Our customers tell us that they enjoy the shopping around Pullman Kuala Lumpur City Centre Hotel & Residences. During your stay, you're just a quick walk from Pavilion Kuala Lumpur. You'll find features such as free WiFi in public areas, free self-parking and a free shopping centre shuttle. Built in 2002, this 5-star hotel has 607 rooms over 29 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Sedap, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, facials or body scrubs at Vibes Spa
  • Services include supervised activities for kids, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre, a sauna and a playground
  • Guests speak favourably about the family-friendly amenities and the pool
  • Steps from Pavilion Kuala Lumpur and 9 minutes on foot from Kuala Lumpur Convention Centre
  • Free shopping centre shuttle service

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£83* Per night/room 3 Oct - 4 Oct

Deluxe Room (Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Executive)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Room (Premium Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Kuala Lumpur City Centre Hotel & Residences ratings based on 16 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Kuala Lumpur City Centre Hotel & Residences

Everyone (3) Couples (7) Business (2) Family (3) Friends (1)
5 out of 5
Spacious residence with two bathrooms. Nice view.Silent night.

Posted by on 13 May 2019

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5 out of 5
Great location and very nice room based right in the centre of the city

Posted by on 19 Apr 2019

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5 out of 5

Lovely hotel.

This hotel exceeded my expectations. The service, location and comfort were perfect. The view from our room was of the Petronas Twin Towers, wonderful. The hotel even had a guest DIY laundry. The pool was clean and well situated for sun and shade. The Hakka restaurant next door was inexpensive and such a short walk.

Posted by on 12 Feb 2015

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4 out of 5

Generally comfortable but

I do not know do that every day but it did not work all lights and television and air conditioning until 2:00 in the afternoon for maintenance of the power supply.

Posted by on 16 Oct 2014

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4 out of 5

Some Tips to consider

I have just come back from KL - beautifull city - never sleeps, loads to do, never get bored, Hotel location was perfect - you could walk everywhere, or Taxi ride would not cost more than £4. Very safe, always take Blue Taxi's, I went to Bukit Bintang everyday, lots of street food, fake clothing gear (Picked up a nice pair of Facebook Flip Flops)Massage places [*] met some Scandanavians at The Green Man pub. The only thing i did not like about the hotel was the fact that you had to buy Wifi in your room 50RM (However the Wired or Ethernet connection) was free - but Macbook Air doesn't have the slot for wired connections, make sure to try the Luna bar at the Pacific Regency, full of young english crowd but great views of the city and good music. also you have to go to China town, you can pick up some seriously cheap (Good Quality) counterfiet gear from Hermes Bags to Burberry scarfs to Brietling watches. Bags 80RM - Watches 80RM. Always haggle. I paid a third of the actual asking price for everything. Alcohol is very expensive - even in a pub it's £7 for a pint. Smoking is allowed in clubs, Try the Beach club oly for experience as 70% of the crowd is just Prosies and Lady Boys, I went there with the girls I met and they were eager to experience the madness. You could use to Monorail for the experience but I usually took a Taxi. Also if you really want to go to the Patronas Towers then you have to que up at 6:30 and the tickting office opens at 8 - only then you can go in. OK back to the Hotel - Mandara Spa (Part of the Hotel) is fantastic, the best experience ever. They make you wear these disposable panties which were hilarious, 200RM for 50 mins Swedish Massage. Breakfast in the morning is ok as it starts at 6am so I had it every morning when I came back from Partying. the pool isnt huge but does the Job, great views from the pool and the poolside bar is pretty good, p.s they use $ signs for currency but it's actually RM so do not get confused. e.g $35 for a buger is actually 35RM. Rooms are pretty big and fully equipped with big windows, nice and big bathrooms. I'm sure you will have a great time- I certainly plan to return there one day. also if you have time then maybe take a train or drive to Penang Island. Place is crazy in a good way. x

Posted by on 13 Apr 2011

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5 out of 5

Great

Close to the center to the shopping malls and also to Twin Towers. People are so friendly. Food is not expensive and with high quality.

Posted by on 4 Apr 2013

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4 out of 5
bon hotel avec bon service. bon petit dejeuner. proche du centre ville

Posted by on 1 Jul 2019

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5 out of 5
excellent séjour! tout était parfait hôtel proche tous commerces idéalement situé recommande sans hésiter

Posted by on 11 Feb 2019

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3 out of 5

Posted by on 1 Feb 2019

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3 out of 5
Hyvä sijainti keskustassa, lähellä nähtävyyksiä ja messukeskuksia. Hotellissa oli remontteja, mutta väliaikaisjärjestelyt toimivat. Henkilökunta oli ystävällinen ja palvelualtis. Hotellin ympäristössä on useita rakennustyömaita, josta aiheutuu työn ääniä, jotka eivät kuitenkaan kantaudu sisätiloihin.

Posted by on 15 Mar 2018

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Comment from Hotel Management

20 Mar 2018 by Evon Oon

Thank you for your feedback. Please accept our apologies for the inconvenience caused by the upgrading works which were necessary to maintain the level of comfort and service expected of a Pullman. On a positive note, we are happy that our staff took good care of you and we hope you will stay with us again when the refurbishment is completed.

About the Pullman Kuala Lumpur City Centre Hotel & Residences

Location No. 4 Jalan Conlay, Kuala Lumpur, 50450

Property Features

Pullman Kuala Lumpur City Centre Hotel & Residences offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A poolside bar, and A bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A kid's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Pullman Kuala Lumpur City Centre Hotel & Residences. You'll have access to the outdoor pool at a partner property. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 607 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2002
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Supervised kids' activities (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.7 km / 36.5 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (3.2 km / 2 mi)
  • Metro station: Raja Chulan Station (0.5 km / 0.3 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Pullman Kuala Lumpur City Centre Hotel & Residences offers 607 forms of air-conditioned accommodation with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and a bidet. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Sedap – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Red – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Enju – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Blu Bar – On-site bar. Open daily.

Terrace Poolside Grill – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Spa Services

Vibes Spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Spa tub in spa
  • Minimum age to access spa is 12
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Accessibility equipment for the deaf

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • 24-hour check-in
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 65.00 for adults and MYR 32.50 for children (approximately)
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Prince Kuala Lumpur
  • Kuala Lumpur Hotel Prince
  • Kuala Lumpur Prince
  • Kuala Lumpur Prince Hotel
  • Prince Hotel
  • Prince Hotel Kuala Lumpur
  • Prince Kuala Lumpur
  • Prince Kuala Lumpur Hotel
  • Pullman Kuala Lumpur City Centre Hotel
  • Pullman Kuala Lumpur City Centre
  • Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
  • Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.