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4.0 out of 5

"was raining heavily on the day we arrived and getting to our hotel was a nightmare. From the skyway we had to walk in the rain to get to our hotel, Th ... " More

By a verified traveller on Fri 05 Oct 2018

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Resorts World Genting - Resort Hotel's good location. During your stay, you'll be connected to a shopping centre and just a quick walk from Genting Highlands Theme Park. You'll find features such as free WiFi in public areas, plus a bar and a business centre. This 3-star resort has 835 rooms. All rooms offer satellite TV channels and WiFi.

  • All rooms offer satellite TV, free tea bags/instant coffee and desks
  • Free WiFi in some public areas
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the location and the clean guestrooms
  • Steps from Genting Highlands Theme Park and Arena of Stars

Resorts World Genting - Resort Hotel ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Resorts World Genting - Resort Hotel

Everyone (1)
4 out of 5
was raining heavily on the day we arrived and getting to our hotel was a nightmare. From the skyway we had to walk in the rain to get to our hotel, The walkway was not covered and we were soaking wet and our shoes were wet. There was very poor signage and we get confused to get to our hotel. You would have thought that the walk-way should have been a covered area knowing the kind of weather in Malaysia when it rains it pours

Posted by , from UK on 5 Oct 2018

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About the Resorts World Genting - Resort Hotel

Location Genting Highlands, Genting Highlands, Pahang 69000

Property Features

WiFi is free in public spaces. There's an onsite business centre. You can enjoy a drink at the bar/lounge. The business-friendly Resorts World Genting - Resort Hotel also features tour or ticket assistance, a garden, and concierge services. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Genting Highlands resort.

  • 835 guestrooms or units
  • Bar or lounge
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Resorts World Genting - Resort Hotel offers 835 forms of accommodation with a safe and complimentary bottles of water. Satellite televisions are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Genting Highlands resort provides wireless Internet access for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Satellite channels
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Free tea bags/instant coffee

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Genting Highlands Theme Park will be closed for renovation until further notice.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Resorts World Genting - Resort Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Hotel Genting Highlands
  • Resort Hotel Genting Highlands
  • Resorts World Genting Resort Hotel Genting Highlands
  • Resorts World Genting Resort Hotel
  • Resorts World Genting Genting Highlands
  • Resorts World Genting
  • Resorts World Genting
  • Resorts World Genting - Resort Hotel Resort
  • Resorts World Genting - Resort Hotel Genting Highlands
  • Resorts World Genting - Resort Hotel Resort Genting Highlands

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.