Swiss-Garden Hotel & Residences, Genting Highlands

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

• Noise-free rooms not guaranteed
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Temperature checks are available to guests
• Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is not available
• Commonly touched surfaces are cleaned with disinfectant
• Reservation might be required for some facilities on site
• Property confirms they are implementing guest safety measures
• Property is cleaned with disinfectant
• Contactless check-out is not available
• Staff wear personal protective equipment
• Security system
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• Protective clothing is not available for guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Property does not follow sanitisation practices of any association
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is not available
• Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
• Property confirms they are implementing enhanced cleaning measures
• Service animals not allowed
• Individually wrapped food options are not available
• Debit cards
• gap period enforced between guest stays 48 hours