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4.4 out of 5

"This is an amazing place to stay, the rooms are very spacious and well laid out. I had a bath in my bathroom as well as a shower. The pool on the 51 ... " More

By a verified traveller on Tue 10 Oct 2017

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Face Suites Kuala Lumpur. During your stay, you'll be within walking distance of Petronas Twin Towers. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. This 5-star aparthotel has 200 aparthotels over 51 floors. Free WiFi and a kitchenette are available in each apartment.

  • Each apartment offers a kitchenette, a washer/dryer and a separate living room
  • Free WiFi
  • Enjoy a bite to eat at Cafe iL Viso, a café that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the low noise level and overall comfort
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from Kuala Lumpur Convention Centre
  • Airport shuttle service available for a fee

Superior Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
£37* Per night/room 4 Jun - 5 Jun

Premier Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Grand Premier

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Face Suites Kuala Lumpur ratings based on 17 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Face Suites Kuala Lumpur

Everyone (11) Couples (3) Family (1)
5 out of 5

Luxury apartments

Pros: The rooms, the swimming pool.
Cons: Checkin needs to be improved to include all the services that are available and housekeeping did not come to late in the afternoon to make up the room
Location: There are 2 monorail stations on either side of the hotel and Quill City shopping mall is only 5 minutes walk away. You can also use Grab or Uber.
This is an amazing place to stay, the rooms are very spacious and well laid out. I had a bath in my bathroom as well as a shower. The pool on the 51st floor is fantastic, and they also provide a children's pool. They have a gym and recently opened a restaurant which provides breakfast, lunch and dinner. The breakfast cost 37rm per day. The hotel is situated close to Bukit Nanas monorail which is only a 5 minute walk to the hotel. The Quill City shopping mall is also 5 minutes walk where you have a supermarket and various shops and restaurants. I highly recommend staying at the Face Suites.

Posted by on 10 Oct 2017

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1 out of 5

Total shambles

They treat you as if you are thieves who are going to run away without paying your bills. Their english is very poor and asking for a can opener proved to be almost impossible. Being Malaysia, I would have expected them to provide a can opener not just a wine opener. No one cares really until you really start making a fuss. Staff are still under training according to the duty manager. Avoid at all cost.

Posted by , from London on 29 Sep 2017

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4 out of 5

Nice ,spacious , & clean

The lady at the checking desk on the morning of the 25th April was rather rude when I was hell bent on getting a room whilst mine was'nt ready . I eventually got an upgraded room; I was simply not prepared to wait for 6 hours to check in following a nearly a 13 hr flight . Long story short it was a nice hotel . The food at the hotel was nothing to right home about I must admit ; you are better off walking 5 minutes to the Quill Mall where you'd be spoilt for choice of eateries

Posted by , from UK on 6 May 2017

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5 out of 5

Meeting my friends in KL

Our suite was bigger than my apartment at home! Very comfortable and excellent value. Infinity pool on the roof and a gym. My only criticism was that it would benefit from a bar/restaurant although our suite had a kitchenette and we could go to the supermarket to get supplies. My nephew liked it so much he decided to bok for a month to use as a base while he's in the far east. You will not be disappointed! Well done Faces!

Posted by , from london on 26 Feb 2017

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5 out of 5
Es war einfach alles perfekt: die zentrale Lage, das riesige Zimmer, das Frühstück, der Service, der fantastische Pool. Und das alles zu einem unschlagbaren Preis! Negativ war lediglich, dass wir im Vorfeld nur zwei Nächte gebucht hatten...

Posted by on 18 Jan 2020

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3 out of 5
Zimmer grosse und sauber, wurde immer gereinigt. Morgeessen Raum zu klein für so viel Personen, mussten 15 Minuten warten

Posted by on 1 Jan 2020

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5 out of 5

Posted by on 20 Oct 2019

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5 out of 5
Ein sehr angenehmer Aufenthalt. Einzig zu bemängeln sind die Laufzeiten der Aufzüge. Trotz 4 Lifte dauerte es extrem lange, bis einer verfügbar war.

Posted by on 6 Oct 2019

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3 out of 5
Prinzipiell ist die Unterkunft sehr gut, aber leider keine 5 Sterne. Unser Zimmer lag direkt an einem Aufzugschacht, welcher nachts nicht zu überhören war. Ausserdem hat das Hotel ein massives Problem mit den Aufzügen, die der Masse an Gästen nicht gerecht werden. Es entstehen täglich lange Wartezeiten und Schlangen. Das Hotel hat das Problem erkannt, bekommt es aber nicht in den Griff. Leider liess auch die Sauberkeit in den Hotelgängen zu wünschen übrig. Überall Fussabdrücke und Handabdrücke. Das Frühstück ist in Ordnung was die Auswahl anbelangt aber es müsste wärmer sein. Wir haben das Hotel gebucht wegen dem Pool mit Sicht auf die Petronas Towers, jedoch wird diese in Kürze zugebaut sein. Direkt vor dem Pool wird ein weiteres Hochhaus erbaut. Das Hotel liegt etwa 20 min zu Fuss von den Türmen entfernt. Die Monorailstation ebenfalls in unmittelbarer Nähe. Unser Fazit: Durchaus in Ordnung für einen Kurzaufenthalt, jedoch kein 5 Sterne Hotel!

Posted by on 3 Oct 2019

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5 out of 5

Posted by on 5 Sep 2019

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About the The Face Suites Kuala Lumpur

Location 1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

As a guest of The Face Suites Kuala Lumpur, you'll find 2 the outdoor swimming pools, a fitness centre, and a kids' pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury The Face Suites Kuala Lumpur also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available. This 5-star Kuala Lumpur aparthotel is smoke free.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -2
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized fridge/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (60.4 km / 37.5 mi)
  • Train station: Kuala Lumpur Sultan Ismail Station (1.9 km / 1.2 mi)
  • Metro station: Bukit Nanas Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Face Suites Kuala Lumpur offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. This accommodation offers separate living rooms and includes desks. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, bidets and hairdryers. Guests can surf the web using complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Washer and dryer
  • Living room
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Cafe iL Viso – This café specialises in international cuisine and only serves light fare.

Tangerine – This restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Deep Blue – This rooftop bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 1:00 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds.

  • No cots (infant beds) available
  • No pets or service animals allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 50 for adults and MYR 25 for children (approximately)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 19 per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Face Suites Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.