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4.4 out of 5

"This is an amazing place to stay, the rooms are very spacious and well laid out. I had a bath in my bathroom as well as a shower. The pool on the 51 ... " More

By a verified traveller on Tue 10 Oct 2017

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Hotel Description

The Face Suites Kuala Lumpur's central location gets high marks from our customers. During your stay, you'll be within walking distance of Petronas Twin Towers. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools. This 5-star aparthotel has 200 aparthotels over 51 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.

  • Each apartment offers a kitchenette, a washer/dryer and a separate living room
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Cafe iL Viso, a Cafe that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from Kuala Lumpur Convention Centre

Superior Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
£67* Per night/room 13 Oct - 14 Oct

Premier Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Grand Premier

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Face Suites Kuala Lumpur ratings based on 12 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Face Suites Kuala Lumpur

Everyone (10) Family (1)
5 out of 5

Luxury apartments

Pros: The rooms, the swimming pool.
Cons: Checkin needs to be improved to include all the services that are available and housekeeping did not come to late in the afternoon to make up the room
Location: There are 2 monorail stations on either side of the hotel and Quill City shopping mall is only 5 minutes walk away. You can also use Grab or Uber.
This is an amazing place to stay, the rooms are very spacious and well laid out. I had a bath in my bathroom as well as a shower. The pool on the 51st floor is fantastic, and they also provide a children's pool. They have a gym and recently opened a restaurant which provides breakfast, lunch and dinner. The breakfast cost 37rm per day. The hotel is situated close to Bukit Nanas monorail which is only a 5 minute walk to the hotel. The Quill City shopping mall is also 5 minutes walk where you have a supermarket and various shops and restaurants. I highly recommend staying at the Face Suites.

Posted by on 10 Oct 2017

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1 out of 5

Total shambles

They treat you as if you are thieves who are going to run away without paying your bills. Their english is very poor and asking for a can opener proved to be almost impossible. Being Malaysia, I would have expected them to provide a can opener not just a wine opener. No one cares really until you really start making a fuss. Staff are still under training according to the duty manager. Avoid at all cost.

Posted by , from London on 29 Sep 2017

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4 out of 5

Nice ,spacious , & clean

The lady at the checking desk on the morning of the 25th April was rather rude when I was hell bent on getting a room whilst mine was'nt ready . I eventually got an upgraded room; I was simply not prepared to wait for 6 hours to check in following a nearly a 13 hr flight . Long story short it was a nice hotel . The food at the hotel was nothing to right home about I must admit ; you are better off walking 5 minutes to the Quill Mall where you'd be spoilt for choice of eateries

Posted by , from UK on 6 May 2017

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5 out of 5

Meeting my friends in KL

Our suite was bigger than my apartment at home! Very comfortable and excellent value. Infinity pool on the roof and a gym. My only criticism was that it would benefit from a bar/restaurant although our suite had a kitchenette and we could go to the supermarket to get supplies. My nephew liked it so much he decided to bok for a month to use as a base while he's in the far east. You will not be disappointed! Well done Faces!

Posted by , from london on 26 Feb 2017

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5 out of 5

Posted by on 5 Sep 2019

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4 out of 5
Positiv sind die sehr grosszügigen Platzverhältnisse und die allgemeine Sauberkeit. Die Ausstattung zum Verstauen von Kleidern und im Badezimmer ist nicht sehr praktisch.

Posted by on 19 Jul 2019

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5 out of 5

Posted by on 14 Dec 2018

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5 out of 5
Très bel hôtel, chambre spacieuse et très bien équipée (comme un appartement). La piscine au 51 eme étage avec la vue sur les 2 tours est exceptionnelle. Le petit déjeuner est également copieux avec toujours une superbe vue ...

Posted by , from La Rochelle on 20 Sep 2018

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5 out of 5
Tolles Hotel, wobei es sich eher um Apartments handelt als um klassische Hotelzimmer. Riesige Zimmer bzw. Wohnung, sehr gepflegt und sauber - gleichzeitig aber leider auch extremst hellhörig, trotz 31. Etage hörte man die Moschee und den Straßenlärm zu deutlich, was auf recht schlecht (schallschutz) isolierte Fenster hindeutet. Tolles Frühstück (kontinental + asiatisch) in der 50. Etage, Monorail-Station direkt um die Ecke, ein Infinity-Pool zum schwärmen. Letzteres ist leider aber auch eines der größten Ärgernisse. An schwimmen ist ob der vielen Selfie-Verliebten kaum zu denken. Alles in allem eine der besten Möglichkeiten, für solides Preis-Leistungsverhältnis in gehobener Ausstattung in KL zu nächtigen.

Posted by , from dresden on 2 Apr 2018

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4 out of 5

Gute Lage

Pros: Der Pool ist natürlich das Beste. Vom 52. Stock und mit Blick auf die Petronas Twin Tower und den KL Turm. Das Appartement war sehr gross.
Cons: Die Rezeption könnte etwas besser Bescheid über Kuala Lumpur haben.
Location: Ein Einkaufszentrum liegt 5 Min. entfernt wo man auch Lebensmittel einkaufen kann.
Die Lage des Hotels hat uns gut gefallen. In Laufweite der Petronas Twin Tower. Der Muezzin hat man am frühen Morgen lautstark gehört (im 42. Stock) und wir waren um 6:40 vollkommen wach. Für 3 Nächte war das jedoch auch als Europäer aushaltbar.

Posted by , from Schweiz on 3 May 2017

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About the The Face Suites Kuala Lumpur

Location 1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

As a guest of The Face Suites Kuala Lumpur, you'll find 2 the outdoor swimming pools, a fitness centre, and a kid's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury The Face Suites Kuala Lumpur also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 5-star Kuala Lumpur aparthotel is smoke free.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -2
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized fridge/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (60.9 km / 37.8 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.8 km / 1.8 mi)
  • Metro station: Bukit Nanas Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

The Face Suites Kuala Lumpur offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. This accommodation offers separate living rooms and includes desks. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and a bidet. This Kuala Lumpur aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Washer and dryer
  • Living room
  • LED television
  • Satellite channels
  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Cafe iL Viso – This Cafe specialises in international cuisine and only serves light fare.

Tangerine – This restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Deep Blue – This rooftop bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a rollaway bed or sofa bed. Please contact the office using the information on the reservation confirmation received after booking.

All guests must show a valid passport. This is the only form of identification that is accepted at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • No pets or service animals allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 45.00 for adults and MYR 20.00 for children (approximately)
  • Rollaway bed fee: MYR 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Face Suites Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.