18 Feb 2020 by Guido Farina, General Manager
Dear esteemed guest, Thank you very much for sharing this review with us. Great to know that you had a great stay with us and we’ll be sure to have someone look into the air conditioning right away. Hope that you’ll consider us again and until next time, have a wonderful day ahead.
20 Jan 2020 by Guido Farina, General Manager
Dear esteemed guest, Thank you for such a wonderful comment. We’re appreciative of your great acknowledgement of our associates, they are truly the gems of this hotel. We cannot wait to have you back soon and until then, take care and have a pleasant day ahead.
10 Feb 2020 by Guido Farina, General Manager
Dear esteemed guest, Thank you so much for the wonderful comments shared, we’re definitely glad to hear that you enjoyed your stay and we look forward to welcoming you back again soon. Take care and have a great week ahead.
12 Dec 2019 by Guido Farina, General Manager
Dear esteemed guest, Thank you for dropping us a quick review on ebookers! We're glad you've enjoyed your stay and hope to see you again soon!
This property is closed from 10 February 2021 to 18 February 2021 (dates subject to change).
The RuMa Hotel and Residences offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. Event space at this hotel measures 1884 square feet (175 square metres) and includes conference rooms. Spa services, a library, and a terrace are also featured at the luxury The RuMa Hotel and Residences. Free self parking is available. This 5-star Kuala Lumpur hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The RuMa Hotel and Residences offers 253 forms of air-conditioned accommodation with free minibar items and a safe. 42-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
The hotel hosts a free manager's reception daily.
ATAS – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).
Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
In order to enjoy your 24-hour check-in and check-out benefit, please provide us with your estimated time of arrival (ETA) and estimated time of departure (ETD) along with your flight details (if applicable) prior to your arrival at the hotel.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of the Leading Hotels of the World.