27 Jan 2019 by Hamish Watts
Dear Hugy, Thank you for taking the time to share with us your review. Kindly be assured that your remarks have been well noted for improvements. I look forward to welcoming you back to Hilton Kuching again soon. At your service, Hamish Watts General Manager
The following facilities or services will be unavailable from October 1 2021 to December 31 2021 (dates subject to change):
The property will be renovating from 22 November 2021 to 28 February 2022 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
Hilton Kuching offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 9305 square feet (864 square metres) and includes conference centres. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hilton Kuching. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuching hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Hilton Kuching offers 315 forms of air-conditioned accommodation with DVD players and minibars. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, designer toiletries, bidets and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Toh Yuen Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Cafe Cino – This café serves breakfast, lunch, dinner and light fare. Open daily.
Steakhouse – This steakhouse only serves dinner. Open daily.
Waterfront Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Matang Terrace – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.