17 Jun 2019 by Mateen Affandi
Dear Guest, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again. I have investigated this issue in particular and regret that this failure impacted your stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching
12 Mar 2018 by Mateen Affandi
Dear Stefan, Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us. We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests. We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching. Sincerely, Thank you & best regards Mateen Ahmed Affandi Hotel Manager Tune Hotel Waterfront Kuching
There's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Tune Hotel - Waterfront Kuching also features tour or ticket assistance, complimentary newspapers in the lobby, and a lift. This Kuching hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Tune Hotel - Waterfront Kuching offers 135 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries. This Kuching hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.
Guests can enjoy local cuisine breakfast for a fee.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
