10 Dec 2019 by Elita
Thank you for your review and we apologize for the inconvenience that you had during stay. Usually the front pools are more happening than the one at the back. Therefore we would suggest you use this area during stay and since most of travelers here are family oriented, they are bringing kids and playing at public area. We apologize if this made your stay less pleasant and we appreciate your feedback for improvement in the future.
31 Oct 2019 by Elita
Thank you very much for the review and glad that you enjoyed your stay. We look forward to welcoming you back again in the future.
5 Jul 2019 by Elita
Thank you for your review and we apologize for the inconvenience that you had during stay. We appreciate your feedback and an improvement would be done in order to satisfy our guests where their needs would be met during stay. We hope to welcome you back again in the future.
31 Aug 2018 by Elita
Thank you for your review and appreciate your feedback which will be shared within the team and improve our quality service. We hope to welcome you back again in the future.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Grand Inna Kuta - CHSE Certified offers its guests 3 outdoor swimming pools and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. There's an onsite business centre. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Grand Inna Kuta - CHSE Certified. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Kuta hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking , RV, bus, truck parking , Parking (limited spaces)
Grand Inna Kuta - CHSE Certified offers 322 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Breeze Resto – This restaurant is located on the beach. Open 24 hours.
Kelapa Pool Bar – This bar is located by the pool. Happy hour is offered.
Sunken Bar – This bar is located by the pool. Happy hour is offered.
HQ – This bar is located on the beach. Happy hour is offered. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.