- Disliked: Staff & service, property conditions & facilities
Heater not working, aircond not working, phone not working, made a complaint but front desk staff also not working (no response). Very bad service and run down place. Will not go again.
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Tiara Labuan Hotel is located in Labuan. Labuan International Sea Sport Complex and Labuan Museum are cultural highlights, and some of the area's landmarks include An'Nur Jamek Mosque and Surrender Point.
The hotel is well kept eventhough it has been around for many years, it is very clean well designed with excellent landscapping. However we were disappointed upon checked in (almost 4pm) to discovered there was only 1 bath towel, 1 hand towel, no soap, no toothbrush let alone no disposable shaver. We paid for a room for 2 adults & 1 child. When we called the housekeeping dept, we were informed the hotel run out of towel and were awaiting delivery from 3rd party. On the positive note, the staffs are very courteous and apologised profusely for the shortage of towel. We believe the above is a one off incident and would have addressed by now. We will book this hotel again in our next trip.