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Sonesta Posadas del Inca Lake Titicaca - Puno

3.5-star property
Sesquicentenario 610, Puno, PUNO 020 3788 4841
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1.0 out of 5
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Double Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£71* Per night/room 27 Apr - 28 Apr

Triple Room, Lake View

Bed Count 3 Full Beds Maximum Occupancy 3 Max

Double Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Triple Room, Mountain View

Bed Count 3 Full Beds Maximum Occupancy 3 Max

Twin Room, Lake View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Sonesta Posadas del Inca Lake Titicaca - Puno, you're just a quick walk from Lake Titicaca. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine and garden views while dining at INKAFE
  • Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Bahia de los Incas Boardwalk and a few minutes from Puno Port
  • Airport shuttle service available for a fee

Sonesta Posadas del Inca Lake Titicaca - Puno ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Sonesta Posadas del Inca Lake Titicaca - Puno

Couples (1)
1 out of 5

Atrocious

This "4 star" hotel was a complete shambles from start to finish, and in the UK would be rated no better than 2 stars. Arrival: we contacted the hotel to arrange a taxi pick up from the Puno station - what they neglected to tell us was that the train actually stopped at the hotel - we could have saved ourselves nearly an hour plus hassle and cost of transferring from the main station. Delayed check out: we asked about a delayed check out (about 2 extra hours to the 10am deadline) but were informed that it was $50. We declined their kind offer. "Breakfast": the breakfast was included but for a supposed 4 star hotel it was truly awful. The food was clearly prepared at the start of the breakfast ie at 5am. By the time we went for breakfast at 8am the hot food was a good two hours past it's best. The coffee resembled syrup as so much of the water had evaporated, leaving a brown sludgy liquid. The bread was rock hard, yesterday's bread was obviously carried over till the next day. The milk container looked very dirty so we did not wish to risk cereal. The cutlery and crockery were both dirty. Departure transfer: ok, so our arrival had been messed up - maybe they could sort out a simple taxi transfer to Juliaca airport? Nope, every 5mins the taxi driver kept turning the ignition off and on as the engine kept cutting out - not directly the hotel's fault, but surely they should have a reliable taxi firm to call up for transfers? Room: the bed itself was actually very comfortable, and there was a large fridge/minibar, and it was generally quite clean. There were blackout blinds in the windows. There was clearly a problem with the heating (maybe there wasn't any?) as a plug in radiator and extra blankets were supplied. The bathroom seemed to be half modern - eg solid stone surface with new sink - and half 30years old - the bath/shower was very dated and bits of plaster from the ceiling fell down during showers. There was however plenty of hot water. Bar: as we were in Peru, we decided to order a local drink - Chilcano (Pisco, Ginger ale, lime sugar). The barman neglected to tell us that there was no Ginger ale, and proceeded to make a completely different drink with a variety of ingredients - it was awful. Getting into town: it was a bit of a hassle getting into town as walking took 45mins, though taxis were available relatively cheaply. Lunch: we had lunch in the hotel (we didn't really want to given our previous experiences but had little option given the hotel's location). Lunch was significantly better than breakfast; the food was a little slow, but was quite nice, albeit not good value for money in Peru. Checkout: as we checkd out, I requested the Visa authorisation slip so that the hotel couldn't subsequently keep my details and charge me for anything. The receptionist looked confused and then tried to charge me for my entire stay (even though we had paid in advance). About 10 minutes later, after a bit of arguing, he eventually worked out that we had already paid. Staff: Overall the staff were incompetent and not particularly helpful. Reviews: the hotel was described as "plush" by travel guides, and got relatively good reviews on various websites, but I urge anyone and everyone to avoid this hotel.

Posted by on 6 Aug 2010

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About the Sonesta Posadas del Inca Lake Titicaca - Puno

Location Sesquicentenario 610, Puno, PUNO 21001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A business centre and a meeting room are available. A terrace, tour or ticket assistance, and multilingual staff are also featured at Sonesta Posadas del Inca Lake Titicaca - Puno. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Puno hotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Train station: Puno Station (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Sonesta Posadas del Inca Lake Titicaca - Puno offers 70 accommodations with minibars and a safe. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 5:00 AM to 9:30 AM.

INKAFE – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 11:00 AM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sonesta Posadas del Inca Lake Titicaca - Puno offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sonesta Lake Titicaca
  • Sonesta Posadas
  • Sonesta Posadas Inca Lake Titicaca
  • Sonesta Posadas Inca Lake Titicaca Hotel
  • Sonesta Posadas Inca Lake Titicaca Hotel Puno
  • Sonesta Posadas Inca Lake Titicaca Puno
  • Sonesta Posadas Inca Lake Titicaca Puno Hotel
  • Sonesta Posadas del Inca Lake Titicaca - Puno Puno
  • Sonesta Posadas del Inca Lake Titicaca - Puno Hotel
  • Sonesta Posadas del Inca Lake Titicaca - Puno Hotel Puno

You should know

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.