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4.7 out of 5

"I really liked the breakfast.The food was very good " More

By a verified traveller on Sat 15 Jun 2019

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Standard Room, Partial Sea View (and Pool View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£112* Per night/room 4 Aug - 5 Aug

Junior Suite, Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Grand Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Partial Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Bungalow, Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Napa Mermaid Hotel & Suites. During your stay, you're just a quick walk from Glyki Nero Beach. You'll find features such as free WiFi in public areas, plus 2 bars and a full-service spa. Built in 1984, this 4-star hotel has 150 rooms over 4 floors. Free WiFi and furnished balconies are available in all rooms.

  • Air-conditioned rooms with furnished balconies, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy international cuisine and ocean views while dining at Flavors Restaurant
  • Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
  • Treat yourself to facials, aromatherapy or deep-tissue massages at Napa Mermaid Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a health club and a steam room
  • Guests speak favourably about the beach and the size of the guestrooms
  • Steps from Glyki Nero Beach and 6 minutes on foot from Ayia Napa Sculpture Park
  • Airport shuttle service available for a fee

Napa Mermaid Hotel & Suites ratings based on 33 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Napa Mermaid Hotel & Suites

Everyone (19) Couples (5) Family (3) Friends (3) Other (1)
5 out of 5
I really liked the breakfast.The food was very good

Posted by on 15 Jun 2019

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Comment from Hotel Management

18 Jun 2019 by Maria Paschali

Dear Guest Thank you for staying with us and for your excellent review. We look forward to welcoming you back in the near future. Kind regards Maria Paschali

5 out of 5

We miss Cyprus, we will be back soon.

Pros: Staff were very polite & courteous. It was my husband's birthday & they surprised him with a lovely birthday cake, by the way it was very delicious.
Cons: Facilities for ironing clothes were located on the 1st floor. It would be more convenient to have this in our room, even if it was on a request basis
Location: Amenties within walking distance, 2 minutes to the beach and a approx. 12 minute to the main road - restaurants and night clubs.
It was our first visit to Lanarca, Cyprus and definitely recommend family and friends to the island. So much to see and explore, the food was amazing, if you're into seafood there's plenty to eat and so fresh. So much to explore, the caves, the culture the beach was beautiful lovely to walk on, not like some manmade beaches that you sometimes find in Spain. Enjoyed Nissi beach, the atmosphere and cocktails. Will definitely visit Cyprus again.

Posted by , from London on 29 Apr 2018

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Comment from Hotel Management

2 May 2018 by Maria Paschali

Dear Jackie Thank you for your detailed review and kind comments following your visit to Ayia Napa and to the Napa Mermaid Hotel & Suites. Kindly note that ironing facilities can also be provided in the room if requested. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind regards Maria Paschali

5 out of 5

Top top hotel

From start to finish this hotel ticked every box , we had a fantastic 7 day break.

Posted by , from staffordshire england on 3 Jan 2018

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Comment from Hotel Management

8 Jan 2018 by Maria Paschali

Dear Martin Thank you for your wonderful review and kind comments. We look forward to welcoming you back to our hotel soon. Kind regards Maria Paschali

5 out of 5

Posted by on 22 Mar 2020

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Comment from Hotel Management

9 Apr 2020 by Maria Paschali

Dear Guest Thank you for staying with us and for your top rating. We hope to have the pleasure of welcoming you back in the near future. Stay healthy! Kind regards Maria Paschali

5 out of 5
Hotellissa oli todella hyvä palvelu ja tilat olivat siistit!

Posted by on 15 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Maria Paschali

Dear Guest Thank you for staying with us and for your excellent rating! We hope to welcome you back to our hotel in the future. Kind regards Maria Paschali

5 out of 5
Excellent hotel, quality food, clean and friendly.

Posted by on 1 Mar 2020

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Comment from Hotel Management

3 Mar 2020 by Maria Paschali

Dear Guests Thank you for staying with us and for your excellent rating! We look forward to welcoming you back soon. Kind regards Maria Paschali

5 out of 5

Posted by on 18 Sep 2019

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Comment from Hotel Management

19 Sep 2019 by Maria Paschali

Dear Guests Thank you for staying with us and for your top rating! We look forward to welcoming you back soon. Kind regards Maria Paschali

5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Maria Paschali

Dear Guest Thank you for staying with us and for your top rating! We look forward to welcoming you back in the near future. Kind regards Maria Paschali

5 out of 5
Jederzeit wieder. Das 4-Sterne Hotel hat mir sehr gut gefallen. Besonders Frühstücksbufett und Abendessen waren neben einer Augenweide sehr sehr gut. Die 2 Pools waren top. Klimaanlage top. Der Empfang war sehr freundlich. Neben vielen positiven: Man braucht 10 Minuten zum Strand, der mit Algen verdreckt ist. Das Fitness-Center hat wenige gute Geräte und kein Fahrrad. Viele Geräte haben Rost (im Innenraum). Napa Aya hat sich durch die vielen Hotelbauten negativ verändert. Die Immobilienhaie haben voll gewütet (dafür kann das Hotel nichts).

Posted by on 6 Aug 2019

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Comment from Hotel Management

7 Aug 2019 by Maria Paschali

Dear Guests Thank you for your review and your kind comments which I have passed on to our Team Members, especially to our kitchen and reception teams. Issues you have brought to our attention have been forwarded and are being seen to by the Management. We are delighted to hear you had an enjoyable stay and would return, and we look forward to welcoming you back to the Hotel when you are next visiting the area. Kind regards Maria Paschali

5 out of 5

Posted by on 1 Aug 2019

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Comment from Hotel Management

2 Aug 2019 by Maria Paschali

Dear Guests Thank you for staying with us and for your top rating. We look forward to welcoming you back in the near future. Kind regards Maria Paschali

About the Napa Mermaid Hotel & Suites

Location 45 Kryou Nerou, Ayia Napa, 05344

Property Features

Napa Mermaid Hotel & Suites offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference rooms. A seasonal outdoor pool, a health club, and a hot tub are also featured at the eco-friendly Napa Mermaid Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Ayia Napa hotel.

  • 1 building
  • 150 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 1984
  • Dining venue
  • Bar by the pool
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Larnaca (LCA-Larnaca Intl.) (52.7 km / 32.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Napa Mermaid Hotel & Suites offers 150 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Ayia Napa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Flavors Restaurant – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

Guests aged under 13 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Skydiving nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Napa Mermaid Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Napa Mermaid Hotel & Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization for the 30% of the total amount at the time of the booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Precautionary measures against COVID-19 (Cyprus) guidelines.

  • Noise-free rooms not guaranteed
  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Precautionary measures against COVID-19 (Cyprus)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55.00 per vehicle (one-way)
  • Late check-out fee: EUR 45.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mermaid Napa
  • Hotel Napa Mermaid
  • Mermaid Napa
  • Mermaid Napa Hotel
  • Napa Mermaid
  • Napa Mermaid Hotel
  • Napa Mermaid Hotel Ayia Napa
  • Napa Mermaid Ayia Napa
  • Napa Mermaid Hotel Suites
  • Napa Mermaid & Suites
  • Napa Mermaid Hotel & Suites Hotel
  • Napa Mermaid Hotel & Suites Ayia Napa
  • Napa Mermaid Hotel & Suites Hotel Ayia Napa

You should know

  • Napa Mermaid Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:30 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.