27 Apr 2019 by -TW
Thanks for your feedback! Hope to see you again!
6 Sep 2019 by HN
Thank you for the review. We will keep your comments in mind when making improvements to our resort and will circulate your feedback with our team.
7 Jun 2019 by Nicole
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
30 Apr 2019 by -TW
Merci pour vos commentaires! J’espère vous revoir!
The following facilities or services will be unavailable from November 1 2021 to April 1 2022 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 April:
Cancun Resort by Diamond Resorts offers its guests a full-service spa, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. You'll find a business centre on site. A hot tub, a fitness centre, and tour/ticket assistance are also featured at the eco-friendly Cancun Resort by Diamond Resorts. Limited free parking is available on a first-come, first-served basis. This 3-star Las Vegas aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Cancun Resort by Diamond Resorts offers 440 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. This accommodation offers separate living rooms. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 43-inch Flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.
Cancun Resort by Diamond Resorts has a restaurant on site.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Spa at Cancun Resort has 2 treatment rooms. Services include massages.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:30 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property’s resort fee includes WiFi access for up to 2 devices in 1-bedroom room types or 4 devices in 2-bedroom room types. Up to 2 additional devices may be added for USD 5.95-8.90 per night.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express and Discover; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. On-site parties or group events are strictly prohibited. Long-term renters welcome.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless checkout is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global) and Sanitary Protocol (UNPLV - France).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
This property participates in Audubon, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.