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"Great stay and enjoyed the location and how convenient everything is " More

By a verified traveller on Fri 28 Sep 2018

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Hotel Description

Our customers tell us they can't get enough of Mercure Leicester The Grand Hotel's central location. During your stay, you're just a quick walk from De Montfort University. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 104 rooms. All rooms offer free WiFi and LED TVs.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Enjoy Italian cuisine while dining at Marcos New York Italian
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and 10 meeting rooms
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the helpful staff and the comfortable guestrooms
  • Within a 15-minute walk of De Montfort University and University of Leicester

Classic Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£52* Per night/room 19 Jul - 20 Jul

Privilege, Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Classic Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Mercure Leicester The Grand Hotel ratings based on 10 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mercure Leicester The Grand Hotel

Everyone (7) Couples (2) Other (1)
2 out of 5

Posted by on 10 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by Anjit

Dear Anonymous Thanks for the Feedback Kind Regards

1 out of 5
Room was terrible, old and run down. Carpet was bumpy all over, dirty curtains in the bathroom windows, the bathroom floor grimy..dirty grout...horrid dirty, old bathroom door at the corners - must be changed. To top it all off they have the heating on a timer so when we were ready to sleep it was off and cold they had to bring an extra duvet as Reception said they had no more portable heaters. At £118 for the night absolutely shocked at the amount of issues and the condition of the rooms. Appalling. If it wasn't a one night stay would've demanded my money back and gone elsewhere!

Posted by on 10 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Anjit

Dear Anonymous I am really sorry to hear that you did not enjoyed your stay with us. Thanks for sharing your concern with me. I will raise this with relevant department. Thanks Anjit

5 out of 5
Great stay and enjoyed the location and how convenient everything is

Posted by , from Leicester on 28 Sep 2018

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Comment from Hotel Management

4 Oct 2018 by Mercure Leicester

Dear Kita, We appreciate your feedback. Be assured that your feedback will be shared with team at the hotel. We hope to see you soon for another pleasant and hassle free stay. Kind Regards

2 out of 5
The hotel had no view and thus very claustrophobic - looked into a small courtyard with other rooms nearby... and it was the last room in the hotel so we had to walk far. after getting off the elevator............. would have liked to know some of this ahead of time before we booked

Posted by on 2 Sep 2017

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2 out of 5

Mercure

Decor.tired. Room noisy. Car park full due to an event but h hotel never gave prior warning. Whole place needs upgrading. Very disappointing given the price.

Posted by on 30 Aug 2017

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4 out of 5

Stylish hotel

Good location, very close to train station and everything in city centre. The room rate is reasonable and the staff are very helful. Rooms are good size and beds are comfortable. Bothrooms vet clean and nice

Posted by , from nottingham on 24 Dec 2016

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2 out of 5

Great location and nice staff let down dated room

Pros: Location and staff.
Cons: Condition of the rooms - they need to be modernised fully and checked for repairs!
Location: Right in the centre of town so go and explore!
The staff and location of the hotel are great, however I was surprised at the condition of the rooms that were meant to have been modernised recently as they felt very half way modernised. The room only had 3 plug outlets, 1 of which was caved into the hole in the wall and therefore un-uable as well as looking messy. The bathroom was very dated and shower was not very nice - I have never seen poor and not terribly clean looking shower curtains in a 4 star hotel... Its very pricey for what you get and I felt I was slightly ripped off by the room rate vs. the description on the booking listing and condition of the room.

Posted by , from London on 5 Sep 2016

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4 out of 5

A very nice Hotel

Very clean and tidy since the refurbishment but the only down side was the lighting in our room, not all of the spots lights were working and one was very insecure which made the room slightly darker then it needed to be. Shower head wasn't sercurly fixed to the wall but all in all a good room. They also stop serving coffee in the bar area from 11.30pm if you want a late cup of coffee you will have to make it I your room.

Posted by on 28 Jul 2015

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4 out of 5

overall service snd facilities

bad service and uncomfortable facilities overall comment is Bad and also worse administratin to have incorrect double charges.

Posted by on 30 Dec 2014

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5 out of 5

Perfect Stay

With onsite parking the stay started well and when you walk into the foyer you can see history everywhere. The Receptionists were fast, polite and informative and booking in took a few minutes. We had room on the 5th floor- a Skyroom. Bit difficult if we had taken my disabled mother there as the lift only goes to the 4th floor due to the age of the building so not sure how the Hotel would cope if you are disabled! However, when we got into our room everything was beautifully clean and well presented and the bathroom had a lovely double shower. The curtains were blackout and certainly did their job!! Evening meals looked quite expensive so we walked outside and within a few 100 yards either way meals can be bought- but it is a 4* Hotel so perhaps reasonable really! Now Breakfast is another story! Well worth every penny! Breakfast staff lovely and friendly, basically eat as much as you can- so I did and never ate for the rest of the day!! Overall- fantastic staff, fantastic room and fantastic stay. Would I stay again- definitely!! Thanks to all the staff!

Posted by on 26 Jun 2012

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About the Mercure Leicester The Grand Hotel

Location Granby Street, Leicester, England LE1 6ES

Renovations + Closures

This property is closed from 3 July 2020 to 13 July 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 10 meeting rooms available. A fitness centre, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Leicester The Grand Hotel. Parking is available for a fee. This 4-star Leicester hotel is smoke free.

  • 104 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham (BHX) (60.2 km / 37.4 mi)
  • Train station: Leicester Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Leicester The Grand Hotel offers 104 forms of accommodation with coffee/tea makers and a hairdryer. 30-inch LED televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Marcos New York Italian – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector and a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Leicester Grand Hotel
  • Mercure Leicester Grand
  • Mercure Leicester Grand Hotel
  • Mercure Leicester Hotel Leicester
  • Mercure Leicester The Grand
  • Mercure Leicester The Grand Hotel Hotel
  • Mercure Leicester The Grand Hotel Leicester
  • Mercure Leicester The Grand Hotel Hotel Leicester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.