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"I liked that the hotel was in the village but I didn't like the aspect price-quality... " More

By a verified traveller on Mon 07 Oct 2019

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Double Room (Maison Blanche)

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£129* Per night/room 10 Aug - 11 Aug

Junior Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double Room, 1 King Bed (Maison Blanche)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room, 1 King Bed (Grand Bain)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room, 1 King Bed (De France)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Single Room (Grand Bain)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Thermalhotels & Walliser Alpentherme Spa. During your stay, you're just a quick walk from Leukerbad-Therme. You'll find features such as free WiFi in public areas, plus 2 indoor pools and 2 restaurants. Built in 1645, this 4-star hotel has 135 rooms over 4 floors. All rooms offer free WiFi and plasma TVs.

  • All rooms offer plasma TVs, minibars and room service (during limited hours)
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Self-parking available for a fee
  • Take a swim in the 2 indoor and 2 outdoor pools or soak in the spa tub
  • Treat yourself to Ayurvedic treatments, body treatments or manicures and pedicures at Walliser Alpentherme
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes hot springs, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the area's walkability and the pool
  • Within a 10-minute walk of Leukerbad-Therme and Torrent Cable Car
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee

Thermalhotels & Walliser Alpentherme Spa ratings based on 85 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Thermalhotels & Walliser Alpentherme Spa

Everyone (53) Couples (20) Family (7) Other (1)
2 out of 5
We went here for Christmas time, as usual. I can't believe that in the outside pool area, no one Christmas light was on and working. All in the dark! Also the outdoor lighting was no working. A lot of shower in the sauna or pool area wasn't working. Maintenance service non-existent. Waiters in the breakfast area were unfriendly. Breakfast too became poor than in the past. Mini-bar in the room was empty and switched off. No Apero offered at our arrival or in the Christmas Eve. No parking service offered (YOU have to bring and take your car in the public parking). With the previous hotel management (LINDNER), all was perfect. Really a pity, for the HIGH price paied!

Posted by on 27 Dec 2019

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3 out of 5
I liked that the hotel was in the village but I didn't like the aspect price-quality...

Posted by on 7 Oct 2019

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4 out of 5

Posted by on 7 Jul 2019

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3 out of 5
Year by year the hotel facilities are more and more neglected, with a poor or nonexistent staff in the hotel thermal area. Really it's a pity!

Posted by , from Switzerland on 27 Dec 2018

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5 out of 5
This was my second stay at the Thermal Hotels & Walliser Alpentherme, and I have to say my opinion has not changed one bit. The service and facilities are all first class, and it would be very hard to find anything much about which to find fault. I will certainly be staying here again, and I would not hesitate to recommend this hotel to friends and family - I already have done!

Posted by , from London on 21 Apr 2018

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2 out of 5
Dear Hotel Management/ebookers We booked a room at Thermalhotels Leukerbad on 05.06.2017 for 29th December-29th January We have specifically booked a Junior Suite, as the room description mentioned that it`s in the main building As we`ve stayed at the hotel numerous times before and we had rooms in different wing away from the main/thermal building, we wanted avoid the walk between the two buildings. Upon check in at the hotel the front desk clerk told that they not able to offer a Junior Suite in main building as the hotel is highly occupied and all the Junior Suites in the main building are taken. We were offered a "renovated" room in an other building and were told that we received an upgrade as we stayed at the hotel before.For sure, the room was freshly renovated but I would not consider this as an upgrade. Unfortunately I could also not find any room description in our room which I thought was mandatory to have in all rooms. Also the room looked nothing like the pictures of the Junior Suite on ebookers I was under the impression that in case I book a room category on ebookers based on room description I would be guaranteed to receive that room upon check in How could I be guaranteed to receive the room I booked and pre payed for in the future? When I adressed my concerns to the duty manager at the hotel he seemed rather upset and did`nt offer any solution/compensation. He kept saying the same thing over and over again Thank you for your response and feedback in advance

Posted by on 3 Jan 2018

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3 out of 5
They are short of staff.The room was made after we phonedthem at 15 hr

Posted by on 10 Dec 2016

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4 out of 5

Posted by on 31 Jul 2020

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2 out of 5
Zimmer war nicht bereit, wurde dann umgebucht au eim anderes Zimmer, weil wir sonst abgereit wären. Zimmer sind sehr altmodisch und auf einem alten Stand. Zudem ist die Sauberkeit nicht optimal. Das Baden ist uns wegen der erschwerten Anreise vergangen.

Posted by on 29 Jul 2020

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4 out of 5

Posted by on 20 Jul 2020

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About the Thermalhotels & Walliser Alpentherme Spa

Location Dorfplatz, Leukerbad, VS 3954

Property Features

Thermalhotels & Walliser Alpentherme Spa offers its guests a full-service spa, hot springs, 2 the outdoor swimming pools, and 2 indoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. A health club, ski-in/ski-out access, and a hot tub are also featured at the family-friendly Thermalhotels & Walliser Alpentherme Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 4-star Leukerbad hotel is smoke free.

  • 135 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • Built in 1645
  • Continental breakfast (free)
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools -2
  • Number of outdoor pools -2
  • Free WiFi
  • Outdoor tennis courts -2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (193.7 km / 120.4 mi)
  • Train station: Leukerbad Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Thermalhotels & Walliser Alpentherme Spa offers 135 forms of accommodation with minibars and a safe. A pillow menu is available. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Sacre Bon – This restaurant serves lunch and dinner.

Maison Blanche – This restaurant specialises in international cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools and 2 indoor swimming pools are on site. Other recreational amenities include outdoor tennis courts, ski-in/ski-out access, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Mountain biking nearby
  • Snowshoeing nearby
  • Hot springs on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Sledding nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Golf lessons available nearby

Spa Services

Walliser Alpentherme has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 84.00 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 29 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 6.00 per person, per night for adults; CHF 3.00 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 700 per vehicle (one way)
  • Self-parking fee: CHF 14.00 per day
  • Pet fee: CHF 29 per pet, per night
  • Late check-out fee: CHF 71 (subject to availability)
  • Rollaway bed fee: CHF 84.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Leukerbad Alpentherme
  • Leukerbad Lindner Hotels Alpentherme
  • Lindner Hotels Alpentherme Leukerbad
  • Lindner Hotels Alpentherme
  • Lindner Hotels Alpentherme Hotel
  • Lindner Hotels Alpentherme Hotel Leukerbad
  • Thermalhotels & Walliser Alpentherme Spa Hotel
  • Lindner Hotels Leukerbad
  • HELIOPARK Hotels Alpentherme Hotel
  • Thermalhotels & Walliser Alpentherme Spa Leukerbad
  • HELIOPARK Hotels Alpentherme
  • Lindner Hotels Alpentherme Leukerbad Hotel Leukerbad
  • Lindner Hotel Alpentherme Leukerbad
  • Lindner Resort Alpentherme Leukerbad
  • Thermalhotels Leukerbad Hotel
  • Thermalhotels Hotel
  • Thermalhotels
  • Thermalhotels & Walliser Alpentherme Spa Hotel Leukerbad

You should know

  • Thermalhotels & Walliser Alpentherme Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.