540 reviews

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    Guest rating

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Disliked: Cleanliness, property conditions & facilities


    Grubby no hot water for a shower TV didn’t work

    Stayed 1 night in Jan 2020


    • Disliked: Staff & service, room comfort

    A hotel; s lost opportunity

    Pleasant room, although a little draughty as windows not double-glazed. Some bulbs in lights didn't work although entrance bulb was replaced. when requested in reception. TV in room did not work. No hot food available for breakfast. Hotel has scaffolding at front as I suspect masonry fallen off, probably due to poor maintenance of an old building.. Additions to the property look more in keeping with a New Town like Stevenage or Welwyn Garden City(1960s style?) and .out of keeping with the rest of the building. More rooms or gym / sauna and / or more rooms would be better than a swimming pool. That said staff were helpful and friendly A historic hotel in a great location which has been poorly managed in recent years.

    Stayed 2 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Christmas 🎄 visit

    I love this hotel have stayed here sooo many times it is tired looking and uneven floors etc but it adds to the charm and coziness of the hotel. I was disappointed on this visit that breakfast is now continental The coffee was Luke warm and the brown bread was thin and did not have any taste to it and not any warm items to have on a cold wet morning to start the day loved my cozy bedroom and all of the lovely Christmas trees and roaring open fires ❤️

    Stayed 2 nights in Dec 2019


    • Liked: Staff & service
    • Disliked: Property conditions & facilities

    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Some of the windows did not close all the way and let cold air into the room. Other than that, it was lovely.

    Stayed 4 nights in Dec 2019

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