22 Feb 2020 by CEDRIC
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
25 Apr 2019 by la réception
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
2 Jan 2019 by M.N.
Thank you for giving us your review. Customer feedback is a constant source of improvement. Best regards,
8 Jul 2019 by cedric
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
8 Jul 2019 by cedric
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
11 Jun 2019 by cedric
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Lors de vos future réservations, nous vous conseillons de contacter directement les hôtels après avoir effectué votre réservation car nous ne voyons pas forcément les demandes particulières. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
16 Nov 2018 by M.N.
Cher client, Nous vous remercions pour votre commentaire. Nous sommes ravis que vous ayez apprécier votre sejour dans notre établissement. Le confort de nos clients est notre priorité. Nous espérons vous revoir prochainement Cordialement
3 Sep 2018 by M.N.
Cher client merci d'avoir pris le temps de nous donner votre avis. Les commentaires de nos clients sont une source d'amélioration constante. En espérant vous revoir, cordialement,
17 Jul 2017 by Marie N.
Cher client merci d'avoir pris le temps de nous donner votre avis. Les commentaires de nos clients sont une source d'amélioration constante. En espérant vous revoir, cordialement,
A free manager's reception is offered daily. Public spaces have free WiFi. Vending machine, multilingual staff, and a garden are also featured at Première Classe Lille-Villeneuve d'Ascq-Stade Pierre Mauroy. Limited free parking is available on a first-come, first-served basis. This Lezennes hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Première Classe Lille-Villeneuve d'Ascq-Stade Pierre Mauroy offers 70 accommodations with free toiletries and blackout curtains. Flat-screen televisions come with digital channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, ANCV Chèques-vacances and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
