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4.2 out of 5

"The location of the hotel is great, very close to lots of things. The room size was great too. " More

By a verified traveller on Mon 05 Aug 2019

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Hotel Description

Our customers tell us that they can't get enough of the breakfast at 9HOTEL MERCY. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a bar and a business centre are available. Built in 2012, this 4-star hotel has 47 rooms over 7 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with iPod docking stations, flat-screen TVs and minibars
  • Free WiFi
  • Relax with a drink at the rooftop bar
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Rossio Square and Santa Justa Elevator
  • Airport shuttle service available for a fee

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£157* Per night/room 3 May - 4 May

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Mercy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

9HOTEL MERCY ratings based on 34 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 9HOTEL MERCY

Everyone (16) Couples (14) Friends (3) Other (1)
5 out of 5
The location of the hotel is great, very close to lots of things. The room size was great too.

Posted by on 5 Aug 2019

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5 out of 5

Posted by on 22 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

5 out of 5

Excellent hotel

The staff were friendly and extremely helpful. The hotel was in a great location with lovely views from the roof top terrace. Rooms were clean and the decor stylish. Definitely recommend!

Posted by on 12 Apr 2016

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3 out of 5

Great location but more 3 - 4 star

This is a small comfortable hotel. The majority of the staff are very friendly and helpful. We stayed in a Prestige room which felt quite small. The room design was more design try hard than functional or quality and a bit 1980's. The breakfast was excellent and had been to franchised out to an independent operator. There is no restaurant in the hotel only a bar which is always empty. Overall an ok place to stay.

Posted by on 21 Jan 2015

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5 out of 5
modern eingerichtet und nahe an der metro station. sehr freundliches personal und leckere frühstück buffet.

Posted by on 16 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5
Super emplacement près de tout Belle décoration style original

Posted by on 3 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5
spezielle zimmeraufteilung schöner grosser regen duschkopf gosses zimmer

Posted by on 2 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5
Das Hotel ist sehr gut! Der Check-in war jedoch ok,nur das nötigste wurde vermittelt. Frühstück und Frühstücksraum wie auch der Service waren super! Das Zimmer war gross, jedoch etwas düster da fast alles in schwarz eingrichtet ist. Es hatte eine Kaffeemaschine

Posted by on 28 May 2019

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Comment from Hotel Management

13 Jun 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5
J’ai adoré la chambre, spacieuse, super vue sur la rue, très bien décorée. Le personnel était aimable et serviable. Ma seule déception, le bar en rooftop fermé le dimanche et n’ouvre en semaine qu’à 17h30. J’avais choisi l’hotel pour cette raison, je n’ai au final pas pu en profiter. Le personnel a néanmoins gentiment proposé de me l’ouvrir pour que je regarde, mais ça n’a pas grand intérêt compte tenu du nombre d’hôtels avec bar restaurant en rooftop ouverts la journée dans le quartier.

Posted by on 7 May 2019

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Comment from Hotel Management

13 Jun 2019 by Filipe Maciel

Cher Client, Merci beaucoup d'avoir choisi le 9Hotel Mercy pour votre séjour à Lisbonne. Nous travaillons tous les jours pour que nos clients se sentent bien et à l'aise dans notre hôtel. Merci pour vos commentaires. Salutations Filipe Maciel

4 out of 5
war alles sehr modern, Rooftopbar war sehr schön und die Lage des Hotels klasse. Frühstücksbuffet hat einem an nichts gefehlt. Wir haben uns nur gefragt, wie das Personal sauber putzen kann, wenn alles so dunkel gehalten ist in den Räumlichkeiten. Aber wir empfanden es als sauber, auch wenn man das wie gesagt nur schwer sehen kann😆 Wir würden auf jedenfall wieder buchen.

Posted by , from Thurgau, ch on 29 Apr 2019

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Comment from Hotel Management

13 Jun 2019 by Filipe Maciel

Dear Tanja, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

Renovations + Closures

This property is closed from 19 March 2020 to 30 April 2020 (dates subject to change).

Property Features

Public spaces have free WiFi. There's an onsite business centre. You can enjoy a drink at the bar/lounge. A terrace, tour or ticket assistance, and multilingual staff are also featured at the boutique 9HOTEL MERCY. This 4-star Lisbon hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 7 levels
  • Built in 2012
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (10 km / 6.2 mi)
  • Train station: Rossio Station (0.8 km / 0.5 mi)
  • Metro station: Largo Trindade Coelho Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

9HOTEL MERCY offers 47 forms of air-conditioned accommodation with iPod docking stations and minibars. Beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Le 9 Bar – This bar only serves breakfast.

Rooftop bar – On-site rooftop bar. Open selected days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17 for adults and EUR 17 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercy
  • Mercy Hotel
  • Mercy Hotel Lisbon
  • Mercy Lisbon
  • 9HOTEL MERCY Hotel Lisbon
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY Hotel Lisbon

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.