14 Aug 2018 by Artur Conceição
Dear Valued Guest, Thank you so much for your "Excellent" review on Ebookers.com regarding your stay in Altis Prata Hotel. It's a pleasure to know that you enjoyed your stay with us particularly your apartment, the location of the hotel in Lisbon's down town and our Guest Service provided by all the Hotel's Team which works daily to fulfill your Guests needs and exceed your expectations. We will be waiting for your arrival in your "home" in Lisbon, Portugal! Kindest regards, Artur Conceição General Manager Assistant
7 Nov 2019 by Joana Alves
Dear Guest, Thank you for choosing Altis Prata Hotel during your visit to Lisbon! Thank you so much for you kind words and for sharing your experience with us, it's always important for our improvement as hosts. Regarding your comment about the cockroach, we are so sorry about this situation, Unfortunately these are situations that we cannot foresee since we have an old building and we are located in the city center, however we will reinforce with our housekeeping and maintenance team a deeper inspection and cleaning of the apartments. Thank you again for your comment. We hope to welcome you again in our hotel. Kind regards, Joana Alves Front Office Supervisor
4 Feb 2019 by Dóris Santos - Front Office Agent
Dear Valued Guest, Thank you so much for having taken the time to tell us about your experience in Altis Prata Hotel. We are delighted to know that you enjoyed your stay! Kind regards,
As a guest of Grape Harbor Prata Apartments, you'll find tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Grape Harbor Prata Apartments also features laundry facilities, dry cleaning/laundry services, and express check-out. This 4-star Lisbon aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Grape Harbor Prata Apartments offers 22 air-conditioned accommodations with espresso makers and a safe. Accommodation at this 4-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. This Lisbon aparthotel provides complimentary wireless Internet access. 52-inch Flat-screen televisions come with digital channels. Housekeeping is provided on a daily basis.
Honesty bar – On-site bar.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 11:00 PM. If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.