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4.6 out of 5

"The architecture of the property is stunning and the staff were very polite. The rooms are very tired and in need of renovation. In particular, the g ... " More

By a verified traveller on Mon 03 Jun 2019

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Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£219* Per night/room 16 May - 17 May

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Avenida Palace's great location gets high marks from our customers. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas and free valet parking, plus a gym.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Rossio Square and 3 minutes on foot from Avenida da Liberdade

Avenida Palace ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Avenida Palace

Everyone (6) Couples (2) Family (3)
3 out of 5
The architecture of the property is stunning and the staff were very polite. The rooms are very tired and in need of renovation. In particular, the grouting in the bathrooms, the carpets and the wooden furniture need attention. The mobile phone in the room was redundant to us as we have our own, as I imagine most others would too. Investment may be better directed into room improvement/music system/aromatherapy/hospitality tray? The breakfast offering was disappointing. To reel of some suggestions for improvement; improve pastry selection, improve quality of yoghurt, improve cereal selection, ( porridge, granola,) make brown sauce ( HP) available, increase offering and quality of hot food, ( was all stone cold and would have like to have seen English Sausages, better Bacon, Hash Browns/Sautéed Potatoes etc) improve quality of Sparkling Wine ( Raposeira can be bought in local supermarket for €4, doubtful 5 * clients enjoy), invest in more and better toasters, ( was very tedious waiting), improve fruit offering, ( strawberries, cherries, grapes and blueberries all currently in season but missing... also bananas) We also experienced an issue with the booking whereby, the property contacted us several weeks after the booking to say that our room would be cancelled if we did not provide another credit card that authorized the full booking amount ( which was substantial as we had booked multiplied nights for us and friends.) This is not in line with ebookers terms.

Posted by on 3 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by PedroMCosta

Dear Guest, Thank you for taking the time to post your review following your stay at the Avenida Palace. I appreciated your comments on the hotel's architecture and also on our staff, who you found to be very polite. However, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was deeply disappointed to learn that we did not meet your expectations. I do hope to have the honor and opportunity of welcoming you back to the Avenida Palace . Sincerely Yours, Pedro Miguel Costa

4 out of 5

Posted by on 17 Nov 2018

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5 out of 5

Posted by on 19 Apr 2023

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5 out of 5
Todella loistava ja pelkästään ammattitaitoista väkeä töissä tässä majoitusliikkeessä.

Posted by , from Pori on 10 Nov 2021

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Comment from Hotel Management

10 Nov 2021 by PedroMCosta

Dear Guest, Many thanks for staying at the Avenida Palace. We were very pleased to read your review. Our team pledges to provide the best personal service to our guests so, your kind words are much appreciated and will be a great source of motivation for the entire team. We look forward to welcoming you back to your new Lisbon residence. Kind regards, Pedro Miguel Costa

4 out of 5
Wer den alten Luxus-Charme mag, sollte dieses Hotel buchen.

Posted by on 9 Sep 2021

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Comment from Hotel Management

10 Sep 2021 by PedroMCosta

Sehr geehrter Gast, für Ihr großes Lob bedanke ich mich im Namen meines Teams recht herzlich. Wir fühlen uns sehr geehrt, dass Sie für Ihren Aufenthalt in Lissabon unser Hotel gewählt haben. Wir hoffen Sie wieder bald im Hotel Avenida Palace zu willkommen. Mit freundlichen Grüßen, Pedro Miguel Costa

5 out of 5
Super Lage. Super Service. Hotel aber schon in die Jahre gekommenen .

Posted by on 6 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für Ihre sehr gute Bewertung, wir schätzen es sehr, dass Sie sich dafür Zeit genommen haben und freuen uns, dass Ihr der Aufenthalt bei uns so zufrieden war. Es war eine Freude, Ihre freundlichen Worte über das Hotel, seine Lage und Service erhalten. Wir freuen uns, Sie schon bald wieder bei uns im Hotel Avenida Palace begrüßen zu dürfen und stehen jederzeit zu Ihrer Verfügung. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder von Lissabon und unserer Aktivitäten sehen. Mit besten Grüßen, Pedro Miguel Costa

4 out of 5
Die stilvolle Einrichtung war sehr schön. Das Zimmer war okay die Türen vom Schrank liessen sich kaum öffnen und schliessen. Jeden Tag gab es eine nette Aufmerksamkeit vom Hause beispielsweise Shopping Bag aus Stoff oder eine kleine Flasche Portwein. Tolles Frühstück Buffet.

Posted by on 7 Oct 2019

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5 out of 5
Die Lage kann nicht übertroffen werden! Das Frühstück in diesem Umfang und Qualität hätten wir noch in keinem europäischem Hotel. Das Personal war sehr aufmerksam und freundlich.

Posted by on 17 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für die Zeit die Sie genommen haben, Ihre Bewertung über Ihrem Aufenthalt zu schreiben. Wir bedanken uns ganz herzlich für Ihre netten Worte über das Avenida Palace. Sehr gerne leiten wir das besondere Kompliment an unser Team. Wir hoffen Sich bald wieder bei uns begrüßen zu können. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder unserer täglichen Aktivitäten sehen. Mit besten wünschen, Pedro Miguel Costa

5 out of 5
Loistava palvelu, hyvä aamiainen tarpeeksi pitkään, hieno baari.

Posted by on 8 Jul 2019

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Comment from Hotel Management

8 Jul 2019 by PedroMCosta

Dear Guest, Thank you so much for choosing to stay at the Avenida Palace and for having taken the time and trouble to post your kind review. It is our goal to exceed our guests' expectations and so, we are thrilled to know how highly you valued your experience. We hope to have the honor of welcoming you back to the Avenida Palace in a not too distant future. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Yours sincerely, Pedro Miguel Costa

5 out of 5
Sehr gute, zentrale Lage. Sehr schöne Räumlichkeiten. Freundliches, aufmerksames Personal.

Posted by , from Schweiz on 18 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für die Zeit die Sie genommen haben, Ihre Bewertung über Ihrem Aufenthalt im Avenida Palace zu schreiben. Es ist für uns eine Belohnung zu wissen, dass Sie unsere Lage und unser Personal genossen haben. Sehr gerne leiten wir das besondere Kompliment an unser Team. Wir hoffen Sie wieder bald im Hotel Avenida Palace zu willkommen. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder unserer täglichen Aktivitäten sehen. Mit besten wünschen, Pedro Miguel Costa

Property Features

Public spaces have free WiFi. A business centre and meeting rooms are available. You can enjoy a drink at the bar/lounge. A fitness centre, a library, and tour or ticket assistance are also featured at the luxury Avenida Palace. Free self parking and valet parking are available. This 5-star Lisbon hotel is smoke free.

  • 82 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1892
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Rossio Station (0.1 km / 0.1 mi)
  • Metro station: Restauradores Station (0.1 km / 0.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Avenida Palace offers 82 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in is available.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Carbon monoxide detector
  • Property registry number - 693
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Avenida Palace
  • Avenida Palace Hotel
  • Avenida Palace Hotel Lisbon
  • Avenida Palace Lisbon
  • Palace Avenida
  • Avenida Palace Hotel
  • Avenida Palace Lisbon
  • Avenida Palace Hotel Lisbon
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.