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4.7 out of 5

"The architecture of the property is stunning and the staff were very polite. The rooms are very tired and in need of renovation. In particular, the g ... " More

By a verified traveller on Mon 03 Jun 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Avenida Palace. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas and free valet parking, plus a fitness centre. Built in 1892, this 5-star hotel has 82 rooms over 6 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Rossio Square and Restauradores Square

Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£196* Per night/room 7 Jul - 8 Jul

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Avenida Palace ratings based on 14 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Avenida Palace

Everyone (6) Couples (3) Family (1)
3 out of 5
The architecture of the property is stunning and the staff were very polite. The rooms are very tired and in need of renovation. In particular, the grouting in the bathrooms, the carpets and the wooden furniture need attention. The mobile phone in the room was redundant to us as we have our own, as I imagine most others would too. Investment may be better directed into room improvement/music system/aromatherapy/hospitality tray? The breakfast offering was disappointing. To reel of some suggestions for improvement; improve pastry selection, improve quality of yoghurt, improve cereal selection, ( porridge, granola,) make brown sauce ( HP) available, increase offering and quality of hot food, ( was all stone cold and would have like to have seen English Sausages, better Bacon, Hash Browns/Sautéed Potatoes etc) improve quality of Sparkling Wine ( Raposeira can be bought in local supermarket for €4, doubtful 5 * clients enjoy), invest in more and better toasters, ( was very tedious waiting), improve fruit offering, ( strawberries, cherries, grapes and blueberries all currently in season but missing... also bananas) We also experienced an issue with the booking whereby, the property contacted us several weeks after the booking to say that our room would be cancelled if we did not provide another credit card that authorized the full booking amount ( which was substantial as we had booked multiplied nights for us and friends.) This is not in line with ebookers terms.

Posted by on 3 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by PedroMCosta

Dear Guest, Thank you for taking the time to post your review following your stay at the Avenida Palace. I appreciated your comments on the hotel's architecture and also on our staff, who you found to be very polite. However, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was deeply disappointed to learn that we did not meet your expectations. I do hope to have the honor and opportunity of welcoming you back to the Avenida Palace . Sincerely Yours, Pedro Miguel Costa

4 out of 5

Posted by on 17 Nov 2018

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5 out of 5

Perfectly situated hotel in the old town.

Pros: Fantastic service in a beautiful old hotel.
A beautiful old hotel situated in the old part of Lisbon, very comfortable rooms and great service. Well situated for sightseeing and social life.

Posted by , from Manchester UK on 22 Jan 2018

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Comment from Hotel Management

1 Feb 2018 by PedroMCosta

Dear Guest, Thank you for your review about your experience at the Avenida Palace. I was extremely pleased to read your kind words about our location and our service. It was a pleasure to know that we lived up to your expectations. I look forward to welcome you again in the near future. Yours sincerely, Pedro Miguel Costa

5 out of 5
Super Lage. Super Service. Hotel aber schon in die Jahre gekommenen .

Posted by on 6 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für Ihre sehr gute Bewertung, wir schätzen es sehr, dass Sie sich dafür Zeit genommen haben und freuen uns, dass Ihr der Aufenthalt bei uns so zufrieden war. Es war eine Freude, Ihre freundlichen Worte über das Hotel, seine Lage und Service erhalten. Wir freuen uns, Sie schon bald wieder bei uns im Hotel Avenida Palace begrüßen zu dürfen und stehen jederzeit zu Ihrer Verfügung. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder von Lissabon und unserer Aktivitäten sehen. Mit besten Grüßen, Pedro Miguel Costa

4 out of 5
Die stilvolle Einrichtung war sehr schön. Das Zimmer war okay die Türen vom Schrank liessen sich kaum öffnen und schliessen. Jeden Tag gab es eine nette Aufmerksamkeit vom Hause beispielsweise Shopping Bag aus Stoff oder eine kleine Flasche Portwein. Tolles Frühstück Buffet.

Posted by on 7 Oct 2019

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5 out of 5
Die Lage kann nicht übertroffen werden! Das Frühstück in diesem Umfang und Qualität hätten wir noch in keinem europäischem Hotel. Das Personal war sehr aufmerksam und freundlich.

Posted by on 17 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für die Zeit die Sie genommen haben, Ihre Bewertung über Ihrem Aufenthalt zu schreiben. Wir bedanken uns ganz herzlich für Ihre netten Worte über das Avenida Palace. Sehr gerne leiten wir das besondere Kompliment an unser Team. Wir hoffen Sich bald wieder bei uns begrüßen zu können. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder unserer täglichen Aktivitäten sehen. Mit besten wünschen, Pedro Miguel Costa

5 out of 5
Loistava palvelu, hyvä aamiainen tarpeeksi pitkään, hieno baari.

Posted by on 8 Jul 2019

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Comment from Hotel Management

8 Jul 2019 by PedroMCosta

Dear Guest, Thank you so much for choosing to stay at the Avenida Palace and for having taken the time and trouble to post your kind review. It is our goal to exceed our guests' expectations and so, we are thrilled to know how highly you valued your experience. We hope to have the honor of welcoming you back to the Avenida Palace in a not too distant future. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Yours sincerely, Pedro Miguel Costa

5 out of 5
Sehr gute, zentrale Lage. Sehr schöne Räumlichkeiten. Freundliches, aufmerksames Personal.

Posted by , from Schweiz on 18 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für die Zeit die Sie genommen haben, Ihre Bewertung über Ihrem Aufenthalt im Avenida Palace zu schreiben. Es ist für uns eine Belohnung zu wissen, dass Sie unsere Lage und unser Personal genossen haben. Sehr gerne leiten wir das besondere Kompliment an unser Team. Wir hoffen Sie wieder bald im Hotel Avenida Palace zu willkommen. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder unserer täglichen Aktivitäten sehen. Mit besten wünschen, Pedro Miguel Costa

5 out of 5
Erinomainen hotelli keskeisellä alueella. Palvelu huippuluokkaa. Huonet siistit ja sänky erinomainen. Aamupala täytti ja jopa ylitti toiveemme. Saimme myös myöhäisen paluulentomme vuoksi ilmaiseksi kuusi tuntia jatkoaikaa huoneen luovutukselle. Suosittelen ehdottomasti.

Posted by , from Kirkkonummi on 11 Sep 2018

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Comment from Hotel Management

13 Sep 2018 by PedroMCosta

Dear Guest, First of all, I would like to thank you for choosing to stay at the Avenida Palace. Thank you also for your kind words about our hotel, its location and service. To know that our staff exceeded your expectations will be a great source of motivation for our entire Team. It would be an immense pleasure to welcome you again, soon, at the Avenida Palace. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities. Kindest regards from Lisbon, Pedro Miguel Costa

5 out of 5

Das Hotel liegt genau richtig. Im Zentrum und doc

Pros: Das Personal ist sehr zuvorkommmend ohne aufdringlich zu sein.
Cons: Die Frotteetücher sollten wirklich nur ersetzt werden, wenn sie am Boden liegt.
Location: Von unserem Hotel aus waren wir in der Nähe von fast Allem, ausserdem ist Taxifahren angenehm und nicht zu teuer.
Lissabon ist eine mega schöne, interessante und lebendige Stadt. Jederzeit wieder.

Posted by on 3 Sep 2018

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Comment from Hotel Management

14 Sep 2018 by PedroMCosta

Sehr geehrter Gast, Vielen Dank für die Zeit die Sie genommen haben, Ihre Bewertung über Ihrem Aufenthalt im Avenida Palace zu schreiben. Es ist für uns eine Belohnung zu wissen, dass Sie unsere Lage und unser zuvorkommendes Personal genossen haben. Sehr gerne leiten wir das besondere Kompliment an unser Team. Wir freuen uns, Sie schon bald wieder bei uns im Hotel Avenida Palace begrüßen zu dürfen. In der Zwischenzeit können Sie das Avenida Palace auf Instagram folgen und die schönen Bilder unserer täglichen Aktivitäten sehen. Mit besten wünschen, Pedro Miguel Costa

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite business centre. You can enjoy a drink at the bar/lounge. A fitness centre, a library, and tour or ticket assistance are also featured at the luxury Avenida Palace. Free self parking and valet parking are available. This 5-star Lisbon hotel is smoke free.

  • 82 guestrooms or units
  • 6 levels
  • Built in 1892
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (9.9 km / 6.1 mi)
  • Train station: Rossio Station (0.1 km / 0.1 mi)
  • Metro station: Restauradores Station (0.1 km / 0.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Avenida Palace offers 82 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk
  • Property Registry Number – 693
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 30 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Avenida Palace
  • Avenida Palace Hotel
  • Avenida Palace Hotel Lisbon
  • Avenida Palace Lisbon
  • Palace Avenida
  • Avenida Palace Hotel
  • Avenida Palace Lisbon
  • Avenida Palace Hotel Lisbon
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.