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4.6 out of 5

"Very friendly staff. We had an issue with one if the electric blinds and it was rectified immediately " More

By a verified traveller on Thu 17 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the breakfast at EPIC SANA Lisboa Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Amoreiras Shopping Center. You'll find features such as free WiFi in public areas, plus 2 bars and a full-service spa. Built in 2013, this 5-star hotel has 311 rooms over 10 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with MP3 docking stations, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Flor-de-Lis
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to hot stone massages, manicures and pedicures or body treatments at Sayanna Wellness
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 4-minute walk from Amoreiras Shopping Center and 9 minutes on foot from Marquis of Pombal Square

Deluxe Suite (with Extra Bed)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Premium Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room (with Extra Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

EPIC SANA Lisboa Hotel ratings based on 72 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for EPIC SANA Lisboa Hotel

Everyone (50) Couples (14) Family (1)
5 out of 5
Very friendly staff. We had an issue with one if the electric blinds and it was rectified immediately

Posted by on 17 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by EPIC SANA Lisboa

Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience and give us your feedback about your stay. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for show us how EPIC we went with you. We are looking forward to welcome you soon to EPIC SANA Lisboa for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

4 out of 5
Modern hotel, lovely breakfast, clean rooms, good shower pressure, friendly staff, nice rooftop pool

Posted by on 8 Oct 2019

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Comment from Hotel Management

9 Oct 2019 by EPIC SANA Lisboa

Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience and give us your feedback about your stay. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for show us how EPIC we went with you. We are looking forward to welcome you soon to EPIC SANA Lisboa for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

5 out of 5
Very nice hotel friendly staff amenities are very good.

Posted by on 16 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by EPIC SANA Lisboa

Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and for giving us your feedback. We were glad to read your kind words and to see that we matched your expectations and provided you an EPIC stay and experiences. Thank you so much for sharing your kind comments about your EPIC Sana experience. We look forward to welcoming you back to EPIC SANA Lisboa, for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

5 out of 5

Posted by on 8 Aug 2019

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5 out of 5
Just fantastic everything about the place was 5 star Only thing I would have liked was a balcony or terrace that would have been accessible from the bedroom Will use the hotel again

Posted by on 22 Jul 2019

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Comment from Hotel Management

23 Jul 2019 by EPIC SANA Lisboa

Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience and give us your feedback about your stay. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for show us how EPIC we went with you. We are looking forward to welcome you soon to EPIC SANA Lisboa for another EPIC stay. Kind Regards, Olivier Mencucci, General Manager.

4 out of 5

Posted by on 15 Jul 2019

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5 out of 5

Posted by on 16 May 2019

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5 out of 5
I thoroughly enjoyed my stay here. Our room was spacious and comfortable. All staff were extremely friendly and helpful. The breakfast had an excellent selection!

Posted by on 7 May 2019

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Comment from Hotel Management

7 May 2019 by EPIC SANA Lisboa

Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and show us how EPIC we went with you. We are glad to read your kind words and see that we can match your expectations and provide you an EPIC stay with EPIC experiences. Thank you very much for recommend us and for keep EPIC SANA Lisboa on your top list. We are looking forward to welcome you soon to EPIC SANA Lisboa for more EPIC stays. Kind Regards, Olivier Mencucci, General Manager.

4 out of 5
I had a bottle of 30 Euro Port Wine in my room that disappeared. As compensation I had a reduction on Minibar bill which was lower than the value of the wine

Posted by , from Hannover on 5 Nov 2018

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4 out of 5

Posted by on 2 Nov 2018

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Property Features

EPIC SANA Lisboa Hotel offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Event space at this hotel measures 18934 square feet (1759 square metres) and includes conference centres. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the luxury EPIC SANA Lisboa Hotel. For a fee, parking is available. This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 311 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 18934 sq ft of conference space
  • 1759 sq. m of conference space
  • Built in 2013
  • Dining venue
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (9.4 km / 5.9 mi)
  • Train station: Rossio Station (2.2 km / 1.4 mi)
  • Metro station: Amoreiras Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

EPIC SANA Lisboa Hotel offers 311 forms of air-conditioned accommodation with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Flor-de-Lis – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Scale Bar – This bar only serves light fare. Open daily.

Upscale Bar – This poolside bar only serves light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Spa Services

Sayanna Wellness has 6 treatment rooms. Services include hot stone massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 6
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Clean & Safe (Portugal) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Guests will receive an email with special check-in instructions
  • Property Registry Number – 3845
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 27 per person (approximately)
  • Valet parking fee: EUR 15.50 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • EPIC SANA
  • EPIC SANA Hotel Lisboa
  • EPIC SANA Lisboa
  • EPIC SANA Lisboa Hotel
  • EPIC SANA Lisboa Hotel Lisbon
  • EPIC SANA Lisboa Lisbon
  • Hotel EPIC SANA
  • Hotel EPIC SANA Lisboa
  • SANA EPIC Hotel
  • SANA EPIC Lisboa
  • EPIC SANA Lisboa Hotel Hotel
  • EPIC SANA Lisboa Hotel Lisbon
  • EPIC SANA Lisboa Hotel Hotel Lisbon

You should know

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.