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4.0 out of 5

"Hitels location was of importance as it was near Santa Maria hospital where I had to see my adul son and pick him up to bring home. Hotel staff was co ... " More

By a verified traveller on Thu 18 Oct 2018

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Novotel Lisboa. During your stay, you're just a quick walk from Gulbenkian Museum. Enjoy features like free WiFi in public areas, plus 2 restaurants and a bar. This 4-star hotel has 249 rooms over 11 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a playground
  • Guests really like the accommodation for the overall comfort and comfy beds
  • Within a 15-minute walk of Lisbon Zoo and Gulbenkian Museum
  • Pets welcome for a fee (restrictions apply)

Superior Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£75* Per night/room 14 Jun - 15 Jun

Superior Room, Multiple Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed with Sofa bed (Family)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Triple Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Novotel Lisboa ratings based on 53 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Lisboa

Everyone (22) Couples (14) Family (7) Friends (5) Other (1)
4 out of 5
Hitels location was of importance as it was near Santa Maria hospital where I had to see my adul son and pick him up to bring home. Hotel staff was cooperstive and friendly inhelping us with this task. The buffet breakfast was excellent and the testaurant staff friendly also.

Posted by , from Helsinki on 18 Oct 2018

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5 out of 5
Really nice hotel. Close to El Corte Ingles, so good for the avid shopper. Close to Eduardo Park. The on site restaurant is decent, especially considering hotel restaurants usually aren't. Pillows were a bit on the tough side.

Posted by , from London on 17 Aug 2017

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4 out of 5

lovely hotel close to city,metro and airport

Pros: situation/position
Cons: help with luggage?? air con
Location: metro 5 mins walk zoo park city not far
One night stay with kids en route home from coastal holiday--perfect for same

Posted by , from dublin on 2 Aug 2017

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3 out of 5

You'd never guess the room condition

Pros: Lovely staff, free wi-fi, breakfast
Cons: Room carpets and sofa-bed
Location: Central and safe location, only 3kms from city centre, few restaurants nearby, shopping centre not far either.
Pros- Lovely staff, nice breakfast, good location, free wi-fi Cons- Filthy room carpet, uncomfortable sofa-bed You'd never guess the room condition based on the beautiful hotel reception. The carpet is so worn that it can't be cleaned. The third sofa bed was very uncomfortable; they did offer mattress topper as we could feel the springs but the squeaking continued to disrupt sleep. The staff is ever so nice and helpful. Parking is 11Eur in the basement, parking behind the hotel is free (be careful park on the hotel side as the other side belongs to the police station) or park across it is cheaper.

Posted by , from London on 2 Apr 2017

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Comment from Hotel Management

10 May 2017 by Pestana

Thank you again for sharing your opinion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you in the near future. Sincerely, Maximiano Pestana General Manager

4 out of 5

meet my expectation!!

i should have requested a different pillow. it is too soft.....

Posted by on 1 Nov 2015

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5 out of 5

City break

Great breakfast, superior room was good value. Close to 2 metro stations and a train station so getting around was very straightforward - took 45 mins on the metro to get to the airport (less than 2 euros). Large open lounge area with activities for children, big screen TV and plenty of seats. Highly recommended.

Posted by on 31 Oct 2015

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5 out of 5

Great Family Trip

Very good in every way except that it is a shame they did not include breakfast (excellent) as most hotels do even if at a higher price per night. Staff very obliging and cleanliness and facilities second to none

Posted by on 22 Sep 2015

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5 out of 5

A good trip

The hotel is very clean and comfortable. Helpful staff. It is quite a walk into the centre, about an hour. Very reasonable taxi fares however made it accessible - about 7 euros so not a great difference between that and a day ticket on the metro. Pool area in the hotel is nice late afternoon and breakfast and buffet dinner are reasonably priced and offer a good choice.

Posted by on 31 May 2015

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5 out of 5

trip

absolute brilliant hotel second trip and going back in september the staff so happy to help and it may seem a petty thing but the domestic help were fantastic a real credit to the hotel,the food really top notch and menu varied ,iv stopped in many hotels and the breakfast choice the best iv ever experienced tons of choice and healthy options cant wait for september

Posted by on 6 Apr 2015

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5 out of 5

PERFECT HOLIDAY HOTEL

We booked our stay for 10 days for our Honeymoon and were made to feel welcome from the day we arrived. All the staff, from the cleaners to the barstaff , reception staff, restaurant staff and managers, were polite and helpful. My husband hurt his ankle 3 days in to the holiday and the staff helped me find a doctor to attend him, the staff made every possible effort to make his stay as comfortable as possible through out the hotel. We have had many holidays abroad but can definately recommend this hotel as the best we have stayed at for service, price, staff and food. I would like to add that the accident was not done at the hotel, and did not spoil our honeymoon due to the excellent service of the staff. We will definately return to this hotel and will be recommending it to our friends and family.

Posted by on 11 Sep 2012

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Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 15 September until 15 May:

  • Swimming pool

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Novotel Lisboa. Parking is available for a fee. This 4-star Lisbon hotel is smoke free.

  • 249 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 276 sq. m of conference space
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (8.4 km / 5.2 mi)
  • Train station: Sete Rios Station (0.7 km / 0.5 mi)
  • Metro station: Praca de Espanha Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Lisboa offers 249 forms of accommodation with minibars and a safe. 26-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bidets and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

A BICICLETA – This restaurant serves breakfast, lunch, dinner and light fare. A children's menu is available.

TEJO – On-site restaurant. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 49 per pet, per day
  • Maximum 1 per room (weight limit: 44 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property Registry Number – 543
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 13 for adults and EUR 13 for children (approximately)
  • Self-parking fee: EUR 11 per day
  • Pet fee: EUR 49 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lisboa Novotel
  • Novotel Lisboa
  • Novotel Lisboa Hotel
  • Novotel Lisboa Hotel Lisbon
  • Novotel Lisboa Lisbon
  • Lisbon Novotel
  • Novotel Hotel Lisboa
  • Novotel Hotel Lisbon
  • Novotel Lisbon
  • Novotel Lisboa Hotel
  • Novotel Lisboa Lisbon
  • Novotel Lisboa Hotel Lisbon

You should know

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.