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3.8 out of 5

"Nice historic hotel situated directly opposite the palace. Staff were friendly and efficient. " More

By a verified traveller on Sun 02 Jul 2017

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Hotel Description

The breakfast at Pousada Palácio de Queluz – Historic Hotel gets high marks from our customers. During your stay, you're just a quick walk from Queluz National Palace. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star pousada has 26 rooms over 2 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with LCD TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests love the breakfast and restaurant
  • Steps from Queluz National Palace and 10 minutes by car from Lisbon Zoo

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Pousada Palácio de Queluz – Historic Hotel ratings based on 4 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pousada Palácio de Queluz – Historic Hotel

Everyone (1) Couples (2)
4 out of 5

Nice hotel full of character

Pros: Historic building
Cons: Beds were quite hard
Location: Queluz Palace directly opposite
Nice historic hotel situated directly opposite the palace. Staff were friendly and efficient.

Posted by on 2 Jul 2017

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Comment from Hotel Management

14 Jul 2017 by Teixeira

Dear Guest, Thank you for your preference and kind feedback. Best Regards Arminda Teixeira

3 out of 5
Bei unserer Ankunft war das Desk nicht besetzt. Keine Klingel, keine Telefon und mussten nach jemanden suchen. Zudem beim Schlüssel abgeben oder zurückfordern war zuerst auch niemand da. Wir haben den Schlüssel selbst genommen, was in Bezug auf Sicherheit zu wünschen lässt!!!

Posted by on 28 Aug 2019

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Comment from Hotel Management

31 Aug 2019 by Teixeira

Lieba Gast, Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre ehrliche Meinung zu unseren Einrichtungen und Dienstleistungen mitzuteilen. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die während Ihres Aufenthalts entstanden sind. Wir werden die aufgeworfenen Fragen zur Kenntnis nehmen und uns verstärkt um die Verbesserung der angebotenen Bedingungen bemühen, wobei der Schwerpunkt auf der Schulung und Beaufsichtigung der neuen Elemente durch das Personal liegt, wie dies der Fall war. Wir bedauern erneut, dass wir Ihre Erwartungen nicht erfüllt haben und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Sie im Queluz Palace Hotel zu begrüßen. Viele Grüße Arminda Teixeira

5 out of 5

Erittäin miellyttävä hotelli

Pros: Ihan kaikesta
Upea kokonaisuus; mahtava aamiainen, hyvät sängyt ja vuodevaatteet, miellyttävä henkilökunta. Hyvin parkkitilaa. Illallinen ravintolassa oli hieno kokemus upeassa salissa

Posted by , from Espoo on 16 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by arminda teixeira

Dear Kaikesta, We are very happy by learning you enjoyed your stay, the building, the staff performance and the restaurant. Thanks for you kind feedback. Best Regards Arminda Teixeira

3 out of 5

Attention au téléphone et internet

La description que vous en faites est quand même un peu limite . Il n'y a pas de restaurant dans l'hotel mais à 150 m à l'extérieur . Ceci étant il est très bon . Le wi-fi en chambre est gratuit ...mais 30 mn seulement . Le téléphone est le plus cher des centaines d'hotels que j'ai connu dans le monde . J'ai payé 170 Euros pour 1/4 d'heure à 20 mn de téléphone à l'étranger . Il y avait un cheveux dans la baignoire... Pour ce qui est des valises , débrouillez vous tout seul .

Posted by on 28 Oct 2012

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About the Pousada Palácio de Queluz – Historic Hotel

Location Largo Palacio Nacional, Sintra, 2745191

Renovations + Closures

This property is closed from 1 April 2020 to 27 August 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Pousada Palácio de Queluz – Historic Hotel also features multilingual staff, a garden, and concierge services. This 4-star Sintra pousada is smoke free.

  • 26 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (16.6 km / 10.3 mi)
  • Train station: Queluz - Belas Station (1.2 km / 0.8 mi)

Room Amenities

Pousada Palácio de Queluz – Historic Hotel offers 26 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Sintra pousada provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Shower and tub combination
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.

Pousada Palácio de Queluz – Historic Hotel has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Long-term renters welcome. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property reserves the right to place a credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation.

  • Long-term renters welcome
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property Registry Number – 1506
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pousada Queluz Lisboa Dona Maria I
  • Pousada Queluz Lisboa Dona Maria I Hotel
  • Pousada Queluz Lisboa Dona Maria I Hotel Sintra
  • Pousada Queluz Lisboa Dona Maria I Sintra
  • Pousada Palácio Queluz Historic Hotel Sintra
  • Pousada Palácio Queluz Historic Hotel
  • Pousada Palácio Queluz Historic Sintra
  • Pousada Palácio Queluz Historic Hotel Sintra
  • Pousada Palácio Queluz Historic Hotel
  • Pousada Palácio Queluz Historic Sintra
  • Pousada Palácio Queluz Historic
  • Pousada Palácio de Queluz – Historic Hotel Sintra
  • Pousada Palácio de Queluz – Historic Hotel Pousada (Portugal)
  • Pousada (Portugal) Pousada Palácio de Queluz – Historic Hotel
  • Pousada Palácio de Queluz – Historic Hotel Sintra
  • Pousada de Queluz / Lisboa Dona Maria I
  • Palacio Queluz Historic Sintra
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.