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4.2 out of 5

"The location of this hotel is great, a short walk across the road to both the train and bus station from where you can get to almost anywhere in Portu ... " More

By a verified traveller on Mon 21 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Tivoli Oriente. During your stay, you're just a quick walk from Lisbon Oceanarium. Free WiFi in public areas, 3 bars and an indoor pool are available. Built in 2000, this 4-star hotel has 279 rooms over 14 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Guilty Parque das Nações
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness and comfy beds
  • Steps from Vasco da Gama Shopping Centre and 9 minutes on foot from Lisbon Oceanarium

Superior Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£102* Per night/room 7 Jul - 8 Jul

Superior Room, River View (Extra Bed 2 adults + 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, River View (Extra Bed 3 adults)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite (Extra Bed 3 adults + 1 child)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room (Extra Bed 3 adults)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Tivoli Oriente ratings based on 32 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tivoli Oriente

Everyone (5) Couples (14) Business (1) Family (7) Other (1) Friends (3)
5 out of 5
The location of this hotel is great, a short walk across the road to both the train and bus station from where you can get to almost anywhere in Portugal. the hotel staff were also very helpful in organising a 'hop-on hop-off' bus tour around Lisbon. With regards to the hotel the rooms are comfortable and offer plenty of space, although it would have been better if the external windows were clean to offer a better view of the river, although this could be enjoyed even better from the 'sky bar' on the top floor of the hotel. We really enjoyed our stay and would definitely go back and stay there again.

Posted by on 21 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by Vitor Matias

Dear Guest, Thank you for choosing Hotel Tivoli Oriente. It is really gratifying for us to learn how enjoyable your stay was and that you were pleased with our service and staff. We would also like to thank you for your detailed description of our services and facilities, our location as well as the services closer to us. We are sure that these will be greatly appreciated and very helpful for future guests. Looking forward to welcoming you again on your next trip to Lisbon. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente

4 out of 5
Lifts inadequate but being refurbished Breakfast room inadequate when full Friendly staff, nice rooms, views, good location. Expensive

Posted by on 17 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by Rui de Sousa

Dear Guest, Thank you in advance for your preference for Tivoli Oriente and for sharing your review. Tivoli Oriente is proceeding with refurbishment works, in order to keep up with the new trends and providing more comfort. We are renovating the customer and service lifts. We will also carry out the following renovation works during March and April, namely: Breakfast room on the 1st floor. Therefore, we hope that these changes meet your expectations, please accept our apologies for any inconvenient we might cause to you during your stay. We look forward to welcoming you back to our Hotel in the future. Best regards, Rui de Sousa General Manager

4 out of 5

Convenient hotel for airport

Stayed at this hotel for an early departure from LIS the following morning. A nice, clean, conveniently located property. Staff was friendly and accommodating. We will stay there again.

Posted by on 26 Dec 2015

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4 out of 5

Friendly well placed hotel

Great hotel. Friendly staff. Located in the business district in Lisbon less than two miles away from the airport. Across the road from the tube/train station and a big shopping centre. Casino and eating places and bars within walking distance. Although check in was around 14:00 we got to the hotel at 11:00 am and the receptionist checked us in no issues! Brilliant service. Also free wi-fi in our room. Comfy room and hotel had gym, sauna and steam room as well as indoor pool. Only downsides: gym and spa facilities could've have been better maintained (no one around to man the place) and the room was close to train station so could hear some noise from trains although not so bad. all in all well pleased, particularly with service. Will definitely stay again.

Posted by on 18 Dec 2015

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4 out of 5

Ideal location

Good hotel in a good location. Easy access to airport and train/metro station. Close to arena and expo park. Only downside is the noise of the railway if you have a room on the back of the hotel.

Posted by on 8 Nov 2015

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2 out of 5

Very Disappointing

Told on check in room had been upgraded. Arrived at room standard double with train station view. Extra bed made room tiny. Not sure what is considered an upgrade. Room not suitable for more than 2 people. Light fitting wire damaged with tape covering wires. Bar service extremely poor - only 6 people in yet too around 15 minutes to get a drink. Very poor overall and certainly not worth the money.

Posted by on 8 Oct 2015

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4 out of 5

Highly recommended

took my husband away for holiday for his birthday (as always) and decided to go to Lisbon and choose this hotel based on previous reviews and we weren't disappointed. The hotel is in the right location close to public transports, shopping malls and tourist places. the best thing was on the day of my husband's birthday we were out for the whole day and on return to our room there is a chilled drink and chocolate cake waiting for him courtesy of the hotel, the cake was really nice and yummy. The hotel staff are really friendly and helpful especially at the reception and the hippo restaurant staff. they made us feel welcome! food was good and good priced wifi is free as long you register. the only slight comment we have is the bed is not to our liking as it was hard and we were given a room next to the lifts which a bit noisy but all in all we had an enjoyable stay..

Posted by on 7 Sep 2014

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5 out of 5

Great Location

Tivoli at its best. Good location for easy access to the city and cheapest local parking adjacent to the hotel. Great staff and always go the extra mile to help. Would recommend this hotel every time

Posted by on 16 Jun 2014

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5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

4 Oct 2019 by Vitor Matias

Estimado hóspede, Agradecemos a sua avaliação. Esperamos voltar a recebe-lo em breve. Com os melhores cumprimentos, Vitor Matias Diretor Geral Hotel Tivoli Oriente

4 out of 5
Gutes Solides Hotel mit gutem Personal. Tolles Frühstück. Pool, Saune und Fitnessraum könnte sauberer sein. Die Zimmer waren sauber.

Posted by , from Zürich on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Hotel Tivoli Oriente

Dear guest, Thank you for choosing Hotel Tivoli Oriente and for taking the time to write about your hotel experience. The team of Tivoli Oriente is committed to promote and provide enjoyable and memorable stays, for this reason, your feedback is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted so we can improve and maximize the satisfaction of our guests. I trust we will have the opportunity to welcome you back on your next trip to Lisbon. Best regards, Rui de Sousa General Manager

Property Features

Tivoli Oriente offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. There are 11 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Tivoli Oriente. Parking is available for a fee. A complete renovation of Tivoli Oriente was completed in April 2016. This 4-star Lisbon hotel is smoke free.

  • 1 building
  • 279 guestrooms or units
  • 14 levels
  • 3 bars or lounges
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (4.7 km / 2.9 mi)
  • Train station: Oriente Station (0.4 km / 0.3 mi)
  • Metro station: Cabo Ruivo Station (0.8 km / 0.5 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Tivoli Oriente offers 279 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Guilty Parque das Nações – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Reservations are required.

Tivoli Café – On-site bar. Open daily.

Sky Bar Oriente – On-site bar. Open daily.

Tivoli Café Terrace – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Payment in full will be due at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 13 for adults and EUR 32 for children (approximately)
  • Self-parking fee: EUR 12.5 per day
  • Extended parking fee: EUR 12.5 per night
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tivoli Oriente
  • Hotel Tivoli Oriente Lisbon
  • Tivoli Hotel Oriente
  • Tivoli Oriente
  • Tivoli Oriente Hotel
  • Tivoli Oriente Lisbon
  • Tivoli Oriente Hotel Lisbon
  • Tivoli Oriente Hotel
  • Tivoli Oriente Lisbon
  • Tivoli Oriente Hotel Lisbon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.