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4.8 out of 5

"Wonderful hotel, lovely staff. Great location, not far from Albert dock and Liverpool One. Would not hesitate to book again when we return to Liverpoo ... " More

By a verified traveller on Wed 21 Nov 2018

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Heywood House Hotel, BW Signature Collection by Best Western. During your stay, you're just a quick walk from Cavern Club. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available. Built in 1799, this 4-star hotel has 35 rooms over 3 floors. All rooms offer free WiFi and digital TV channels.

  • Air-conditioned rooms with iPod docking stations, digital TV and room service (during limited hours)
  • Free WiFi
  • Enjoy American cuisine while dining at The Alchemist Restaurant
  • English breakfast served daily for a fee
  • Services include concierge services and tour or ticket assistance
  • Just a 4-minute walk from Cavern Club and 5 minutes on foot from Liverpool ONE

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£52* Per night/room 2 Aug - 3 Aug

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Balcony

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Heywood House Hotel, BW Signature Collection by Best Western ratings based on 4 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heywood House Hotel, BW Signature Collection by Best Western

Everyone (4)
5 out of 5
Wonderful hotel, lovely staff. Great location, not far from Albert dock and Liverpool One. Would not hesitate to book again when we return to Liverpool

Posted by , from Cumbria on 21 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Rob.

Dear Gill. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel wonderful and our location perfect for what you needed. We are also thrilled to hear that our staff lovely as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to welcoming you back here to our hotel at some point in the future. Kind Regards.

4 out of 5

Nice hotel right in the City centre.

Pros: As above
Cons: As above
Only fault I could find with the room was the radio didn't work, everything else was excellent.

Posted by on 5 Dec 2016

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Comment from Hotel Management

14 Jan 2017 by James, Assistant Manager

Dear Guest, thank you for your positive score and comments on your recent stay with us. I am pleased that you found our hotel to your liking and I hope that we can welcome you back soon.

5 out of 5

Visiting my daughter

Location: Lots to do. great galleries , shops and restaurants. Dock area is a real asset to the city.
Excellent hotel. Very helpful staff. Very clean, comfortable and spacious. Wonderful bathroom!

Posted by on 8 Nov 2016

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Comment from Hotel Management

23 Nov 2016 by James, Assistant Manager

Dear Guest, thank you for your positive score and feedback. I am pleased that our location was ideal for your stay and that the services we provide contributed to a memorable experience. I hope that we become your number one choice of hotel when returning to the city.

5 out of 5

Gut Gelegen

2 Nächte mitten in Liverpool. Saubere Zimmer mit Minibar und Kaffeemaschine. Nette empfang die sehr hilfsbereit waren.Viele Bars in der Umgebung.

Posted by , from Bern on 9 Feb 2018

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Comment from Hotel Management

17 Feb 2018 by James, Assistant Manager

thank you for your great scores and comments, I am delighted that you enjoyed your time at Heywood House and hope that we can welcome you back soon.

About the Heywood House Hotel, BW Signature Collection by Best Western

Location No 11 Fenwick Street, Liverpool, England L2 7LS

Renovations + Closures

This property is closed from 24 March 2020 to 31 July 2020 (dates subject to change).

The following facilities are closed seasonally each year. They will be closed from 31 December to 01 January:

  • Dining venue

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. WiFi is free in public spaces. Heywood House Hotel, BW Signature Collection by Best Western also features tour or ticket assistance, concierge services, and room service (during limited hours). This 4-star Liverpool hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Built in 1799
  • Dining venue
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Liverpool (LPL-John Lennon) (14.1 km / 8.8 mi)
  • Train station: James Street Station (0.4 km / 0.2 mi)

Room Amenities

Heywood House Hotel, BW Signature Collection by Best Western offers 35 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature Egyptian cotton sheets. Digital televisions are provided. Bathrooms include a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

  • Separate bedroom
  • iPod dock
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Hydromassage showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from noon to 1 PM and at the weekend from noon to 1 PM.

The Alchemist Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve rollaway/extra beds. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.00 for adults and GBP 15.00 for children (approximately)
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Rollaway bed fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heywood House
  • Heywood House Hotel Liverpool
  • Heywood House Liverpool
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.