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4.8 out of 5

"Stayed in one of the balcony rooms which in the city centre is hard to find, the room was clean and comfortable and had a tea and coffee station which ... " More

By a verified traveller on Thu 08 Jul 2021

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£49* Per night/room 16 Aug - 17 Aug

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Heywood House Hotel, BW Signature Collection by Best Western. During your stay, you're just a quick walk from Cavern Club. Free WiFi in public areas, breakfast (surcharge) and concierge services are available. Built in 1799, this 4-star hotel has 35 rooms over 3 floors. All rooms offer free WiFi and digital TV channels.

  • Air-conditioned rooms with iPod docking stations, digital TV and Egyptian cotton sheets
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include concierge services and tour or ticket assistance
  • Just a 4-minute walk from Cavern Club and 5 minutes on foot from Liverpool ONE

Heywood House Hotel, BW Signature Collection by Best Western ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heywood House Hotel, BW Signature Collection by Best Western

Everyone (4) Couples (1)
5 out of 5
Stayed in one of the balcony rooms which in the city centre is hard to find, the room was clean and comfortable and had a tea and coffee station which was stocked really well and a mini fridge. The bathroom had white company toiletries and there was also a hairdryer, iron and ironing board. Will definitely stay again

Posted by on 8 Jul 2021

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Comment from Hotel Management

8 Jul 2021 by Reception Team

Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your stay here with us, and that you found it to be faultless! We appreciate both your custom and feedback and hope to welcome you back to Heywood House Hotel soon. Kind Regards, Heywood House Hotel

5 out of 5
Wonderful hotel, lovely staff. Great location, not far from Albert dock and Liverpool One. Would not hesitate to book again when we return to Liverpool

Posted by , from Cumbria on 21 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Rob.

Dear Gill. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel wonderful and our location perfect for what you needed. We are also thrilled to hear that our staff lovely as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to welcoming you back here to our hotel at some point in the future. Kind Regards.

4 out of 5

Nice hotel right in the City centre.

Pros: As above
Cons: As above
Only fault I could find with the room was the radio didn't work, everything else was excellent.

Posted by on 5 Dec 2016

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Comment from Hotel Management

14 Jan 2017 by James, Assistant Manager

Dear Guest, thank you for your positive score and comments on your recent stay with us. I am pleased that you found our hotel to your liking and I hope that we can welcome you back soon.

5 out of 5

Visiting my daughter

Location: Lots to do. great galleries , shops and restaurants. Dock area is a real asset to the city.
Excellent hotel. Very helpful staff. Very clean, comfortable and spacious. Wonderful bathroom!

Posted by on 8 Nov 2016

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Comment from Hotel Management

23 Nov 2016 by James, Assistant Manager

Dear Guest, thank you for your positive score and feedback. I am pleased that our location was ideal for your stay and that the services we provide contributed to a memorable experience. I hope that we become your number one choice of hotel when returning to the city.

5 out of 5

Gut Gelegen

2 Nächte mitten in Liverpool. Saubere Zimmer mit Minibar und Kaffeemaschine. Nette empfang die sehr hilfsbereit waren.Viele Bars in der Umgebung.

Posted by , from Bern on 9 Feb 2018

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Comment from Hotel Management

17 Feb 2018 by James, Assistant Manager

thank you for your great scores and comments, I am delighted that you enjoyed your time at Heywood House and hope that we can welcome you back soon.

About the Heywood House Hotel, BW Signature Collection by Best Western

Location No 11 Fenwick Street, Liverpool, England L2 7LS

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Heywood House Hotel, BW Signature Collection by Best Western, you'll find tour or ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces. Parking is available for a fee. This 4-star Liverpool hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Built in 1799
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Liverpool (LPL-John Lennon) (14.1 km / 8.8 mi)
  • Train station: James Street Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Heywood House Hotel, BW Signature Collection by Best Western offers 35 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature Egyptian cotton sheets. Digital televisions are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

  • Separate bedroom
  • iPod dock
  • Television
  • Digital channels
  • Coffee maker
  • Egyptian cotton linens
  • Combined shower/bath
  • Hydromassage showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 5.00 for adults and GBP 5.00 for children (approximately)
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heywood House
  • Heywood House Hotel Liverpool
  • Heywood House Liverpool
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.