4.2 out of 5

"booked for one night for my birthday. could not fault either the room the hotel or the staff. Close to Liverpool Town Centre so Ideal stay. Would ce ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

Our customers tell us they enjoy the helpful staff at Malmaison Liverpool. During your stay, you're just a quick walk from Royal Liver Building. You'll find features such as a restaurant, a 24-hour fitness centre and a bar. This 4-star hotel has 130 rooms. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Brasserie
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests praise the quiet and central location
  • Within a 15-minute walk of Cavern Club and Liverpool ONE
  • Dogs welcome for a fee (restrictions apply)

Standard Double Room (River Side)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room (River Side)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Malmaison Liverpool ratings based on 18 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison Liverpool

Everyone (17) Couples (1)
5 out of 5
Nice hotel. Good location. Very good service from staff. My only gripe is the woefully poor taps they have fitted in the bathroom and shower. Somebody chose the cheapest rubbish or they were robbed by the supplier. No way of knowing how hot shower will be without a long trial and error session. And loo flush requires purpose and strength to operate. If it was mine, I’d demand the plumber and or supplier change them. Other than that, it’s a decent hotel.

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by Malmaison

Dear Anon, Thank you for taking the time to leave some feedback and a 5* review! We look forward to your return and will ensure your comments are passed over to the maintenance teams. Mal x

4 out of 5

Posted by on 16 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Mal x

Dear Guest, Thank you for your 4* review!

5 out of 5

Posted by on 16 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Mal x

Dear Guest, Thank you for your 5* review,

5 out of 5
Very luxurious hotel, with lots of very funny signs and messages.

Posted by on 13 Feb 2019

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Comment from Hotel Management

13 Feb 2019 by Malmaison

Dear Anon, Thank you for your 5* review. Come back to visit again in the near future!. Mal x

5 out of 5
Absolutely loved our stay at Malmaison Liverpool, we will definately book Malmaison for our future trips.

Posted by , from Blackpool on 25 Nov 2018

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Comment from Hotel Management

27 Nov 2018 by Mal Liverpool

Hi Elisga, Thanks for your 5/5 review! Hope we see you again soon.

4 out of 5

Posted by on 26 Jul 2018

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Comment from Hotel Management

28 Jul 2018 by Mal x

Dear Guest, Thank you for your review.

5 out of 5
booked for one night for my birthday. could not fault either the room the hotel or the staff. Close to Liverpool Town Centre so Ideal stay. Would certainly book again.

Posted by , from Liverpool on 17 Apr 2018

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Comment from Hotel Management

18 Apr 2018 by Mal x

Dear Paula, Thank you for your kind review. I am pleased to see you had a fantastic time and we hope it wont be too long before you visit us again.

4 out of 5

Close to City Centre

Really nice hotel, and staff were friendly. Room had a few items with signs of wear and tear, beds were a bit uncomfortable for me (might just be me but they seemed too firm) Reception and restaurant are really nice, and they accept Tastecard discounts making main meals 2 for 1. Parking discount would be of benefit as £17 for a overnight stay is a bit excessive.

Posted by , from Hartlepool on 6 Jan 2018

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3 out of 5

Not worth the price

Despite having booked a room with a bath we were given an accessible room with shower only. Only two coffees and two milks on the tea tray, the coffee needed a degree in engineering to make. Mini bar way too expensive. Room very dark, impossible to apply make up in the light as the mirrors weren't even near any lights, and not enough plug sockets, could only find one! Any more must be well hidden. Bathroom door banged on the wardrobe every time it was opened. The only positive I found here for the price was that the bed was comfortable.

Posted by , from yorkshire on 2 Dec 2017

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Comment from Hotel Management

13 Dec 2017 by Malmaison Liverpool

Hi Sarah, Thank you for taking the time to write a review of our Malmaison Liverpool. We are sorry to see thst your stay was not up to the usual standards that we aim to provide, however we really appreciate your feedback. We are currently undergoing a complete hotel refurbishment, including our bedrooms, and we hope we can welcome you back to us when our makeover is complete! Love Mal x

3 out of 5

Great location but that is all

Pros: The Decor
Cons: Softer mattresses or thicker mattress toppers
Location: Close to the Pier head and a 10 minute walk into the town centre or Albert Docks
Hotel is in a nice location, right next to the Pier Head. The beds are really hard and I mean hard not just firm. I did ask if I could move and was told to visit reception after 12 once everyone had checked out as only then could they see if they had free rooms (not sure how their reservation system works but I am sure they would have known before check out). When I did ask again I was told there was not point as all the mattresses were the same, but they did offer a mattress topper (which was about half and inch thick and made no difference). The heat control button on my shower was broken which I reported but they did nothing about so I had two very hot showers. There was little in the way of complimentary items - not even a bottle of water, but they kindly provided a mini bar and snack bar where a bag of crisps was £1.95! Good location, lovely décor - would I stay here again - no, I had very little sleep due to the really hard mattress.

Posted by on 28 Jul 2017

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Comment from Hotel Management

10 Sep 2017 by Manager

Thank you for leaving a review of you recent visit with Mal Liverpool! Love The Mal Team

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1528 square feet (142 square metres). A 24-hour fitness centre, tour or ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Malmaison Liverpool. This 4-star Liverpool hotel is smoke free.

  • 130 guestrooms or units
  • 1528 sq ft of conference space
  • 142 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Transport

  • Airport: Liverpool (LPL-John Lennon) (15.8 km / 9.8 mi)
  • Train station: James Street Station (1.4 km / 0.9 mi)
  • Parking:

Room Amenities

Malmaison Liverpool offers 130 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, designer toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 10 AM.

Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Malbar – On-site cocktail bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

This property's Breakfast Included rates include continental breakfast priced at GBP 15 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 2 per person charged on departure at the hotel. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 10.00 per pet, per day
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 15 per person (approximately)
  • Nearby parking fee: GBP 17.50 per 24 hours
  • Pet fee: GBP 10.00 per pet, per day
  • Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Liverpool Hotel
  • Malmaison Liverpool
  • Liverpool Malmaison Hotel
  • Malmaison Liverpool Hotel Liverpool
  • Malmaison Hotel Liverpool

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.