- Liked: Cleanliness, staff & service
Nice hotel, but room and window were pretty small.
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Located on a river, Malmaison Liverpool is in Liverpool's Liverpool City Centre neighbourhood. Beatles Story and Tate Liverpool are cultural highlights, and travellers looking to shop may want to visit Liverpool ONE and Lark Lane. Looking to enjoy an event or a game? See what's going on at M&S Bank Arena or Anfield Road Stadium. Our guests love the hotel's central location.
What's great here - Location, size of room, bath and bed. Bar and service in bar. What disappointed me was a few things, in comparison to high expectations given previous stays, albeit 4 or 5 years ago. Service provided on occasions seemed not friendly and not interested. Breakfast to room was continental only and this was actually not clear from the booklet left in the room. Then it turned up 15 mins late and only received 1! At least I suppose it couldn't get colder and having rung up, another arrived ten mins later. This was a fiftieth birthday and other half requested as to whether they could get a cake or something delivered to the room for when we returned later in the day... Nothing turned up. Topped off by extra milk requested to the room, which was 'off'. Sadly not a hotel we would now return to, there are plenty off others in the vicinity... Sorry!