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3.8 out of 5

"The steam room wasn't fully functional. The breakfast has limited options for the price Overpriced for the services .. " More

By a verified traveller on Sun 20 Oct 2019

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Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£47* Per night/room 4 Jul - 5 Jul

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the convenient parking at Mercure St Helens. During your stay, you'll be within walking distance of Sherdley Park. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 84 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, coffee makers and safes
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 13 minutes by car from Knowsley Safari Park and 13 minutes from Haydock Park Racecourse

Mercure St Helens ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure St Helens

Everyone (3) Couples (2) Family (2)
5 out of 5

Posted by on 21 Dec 2019

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Comment from Hotel Management

21 Dec 2019 by Naomi

Thank you for your review! We are delighted that you enjoyed your stay here! We hope to welcome you back in the future Kind regards Naomi Reception Manager

4 out of 5
The steam room wasn't fully functional. The breakfast has limited options for the price Overpriced for the services ..

Posted by on 20 Oct 2019

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3 out of 5
Friendly staff, close to town centre and St Helen's central station (5 mins in a cab)

Posted by on 22 Sep 2019

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Comment from Hotel Management

7 Oct 2019 by Naomi

Thank you for taking the time to leave a review. We hope to welcome you back in the future. Kind regards Naomi

2 out of 5

Posted by on 11 Mar 2019

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5 out of 5
Very comfy bed Room spotless Quiet good parking and central

Posted by on 4 Mar 2019

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Comment from Hotel Management

25 Apr 2019 by Reception

Thank you for your feedback. We look fprward to seeing you again

4 out of 5

Posted by on 26 Nov 2018

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure St Helens offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. The eco-friendly Mercure St Helens also features coffee/tea in common area and a lift. Free self parking is available. This 4-star St Helens hotel is smoke free.

  • 84 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St Helens Central Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure St Helens offers 84 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:30 AM to 9:30 AM.

92 Restaurant – On-site restaurant.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 9.95 for adults and GBP 6.95 for children (approximately)
  • Early check-in fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • St. Helens
  • Mercure St Helens Opening May 2019 Hotel
  • Mercure Opening May 2019 Hotel
  • Mercure St Helens Opening May 2019
  • Mercure Opening May 2019
  • Hotel Mercure St Helens (Opening May 2019) St Helens
  • St Helens Mercure St Helens (Opening May 2019) Hotel
  • Hotel Mercure St Helens (Opening May 2019)
  • Mercure St Helens (Opening May 2019) St Helens
  • St. Helens Hotel
  • Mercure St Helens Hotel
  • Mercure St Helens St Helens
  • Mercure St Helens Hotel St Helens

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.