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4.6 out of 5

"the hotel was very modern and was well spaced out. The rooms were really great with a wonderful view up the River Mersey ( floor 8). The staff were ... " More

By a verified traveller on Sat 29 Feb 2020

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Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£50* Per night/room 21 Mar - 22 Mar

Superior Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Pullman Liverpool's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from M&S Bank Arena. Free WiFi in public areas, a restaurant and a 24-hour fitness centre are available. Built in 2016, this 4-star hotel has 216 rooms over 8 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and rainfall showerheads
  • Free WiFi
  • Enjoy seafood while dining at Wheeler's of St. James
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from ACC Liverpool and 5 minutes on foot from Beatles Story

Pullman Liverpool ratings based on 28 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pullman Liverpool

Everyone (16) Couples (7) Family (3)
5 out of 5

Posted by on 1 Sep 2020

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Comment from Hotel Management

2 Sep 2020 by Lynsey Kaplansoy-Guest Experience Manager

Good Evening Thank you for taking the time to provide a review score of your recent stay here with us. We hope to see you again on your next visit to Liverpool. Warmest Wishes

1 out of 5

Posted by on 26 Jul 2020

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Comment from Hotel Management

4 Aug 2020 by Lynsey Kaplansoy- Guest Experience Manager

Thank you for taking the time to leave a review score. I'm sorry to see that you have scored us so low, if there is something you would like to discuss please don't hesitate to get in touch.

5 out of 5
the hotel was very modern and was well spaced out. The rooms were really great with a wonderful view up the River Mersey ( floor 8). The staff were super and could not do enough for you. They made our stay so much more pleasant. Thanks Mark & the gang. Food was lovely. Plenty of choice for breakfast.

Posted by on 29 Feb 2020

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Comment from Hotel Management

16 Mar 2020 by Lynsey Kaplansoy

Good Morning Thank you for providing a review of your recent stay here with us. I'm really happy to hear that the staff were super and that they made your stay so pleasant. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Lynsey Kaplansoy Guest Experience Manager

5 out of 5
Stayed here a few times , staff always efficient and professional . Rooms are clean and spacious a really enjoyable stay !

Posted by on 20 Feb 2020

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3 out of 5

Posted by on 19 Dec 2019

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5 out of 5
Friendly staff beautiful room excellent value Would recommend this hotel

Posted by on 16 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Lynsey Kaplansoy

Good Afternoon Thank you for providing a review of your recent stay here with us. I am happy to hear that our staff were friendly. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Lynsey Kaplansoy Guest Experience Manager

5 out of 5
Staff friendly. Room clean and spacious. Nice outlook. Will definitely stay again.

Posted by on 6 Nov 2019

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5 out of 5
Good location clean hotel, nice spacious and clean room

Posted by on 4 Nov 2019

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5 out of 5
Very friendly and helpful staff. Very good buffet breakfast. The hotel could do more to reduce single use plastics and the gym could have some more equipment.

Posted by on 28 Sep 2019

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5 out of 5
Great location, excellent hotel and customer service

Posted by on 23 Sep 2019

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Renovations + Closures

This property is closed from 5 January 2021 to 17 March 2021 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness centre, tour or ticket assistance, and coffee/tea in common area are also featured at the business-friendly Pullman Liverpool. This 4-star Liverpool hotel is smoke free.

  • 216 guestrooms or units
  • 8 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Liverpool (LPL-John Lennon) (13.2 km / 8.2 mi)
  • Train station: James Street Station (1.5 km / 0.9 mi)

Room Amenities

Pullman Liverpool offers 216 forms of accommodation with a safe and complimentary bottles of water. 55-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11 AM.

Wheeler's of St. James – This restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 16.95 per person (approximately)
  • Off site parking fee: GBP 18.00 per day (0.1 mi away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Liverpool Hotel opening January 2016
  • Pullman Hotel opening January 2016
  • Pullman Liverpool opening January 2016
  • Pullman opening January 2016
  • Pullman Liverpool Hotel
  • Pullman Liverpool
  • Pullman Liverpool Hotel
  • Pullman Liverpool Liverpool
  • Pullman Liverpool Hotel Liverpool

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.