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"Stayed over for a night, paid online threw this website to save hassle when we got there when we arrived there was loads of hassle with paying for the ... " More

By a verified traveller on Mon 17 Apr 2017

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at The Richmond Apart-Hotel. During your stay, you're just a quick walk from Cavern Club. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 139 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer 24-hour room service, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy a bite to eat at R Bar & Brasserie, a brasserie that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the location and the helpful staff
  • Within a 10-minute walk of Cavern Club and Liverpool Empire Theatre
  • Cats and dogs welcome for a fee

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£48* Per night/room 19 Jul - 20 Jul

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quadruple Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Balcony Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Richmond Apart-Hotel ratings based on 10 verified reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Richmond Apart-Hotel

Everyone (6) Couples (2) Family (2) Friends (1)
2 out of 5
The location I cannot fault however, the room and amenities was not four star standard. There was a musky smell in the room and must point out the bottled water mentioned in the description was not included.

Posted by on 2 Mar 2020

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Comment from Hotel Management

7 Mar 2020 by Reception

Thank you for your feedback, We are currently undergoing refurbishing the hotel and the bottles of water are included so i will look into why these weren't in the room. All issues i will raise with the relevant departments

1 out of 5
Propreness , welcome and service Wasn’t on line with thé stars and price

Posted by on 26 Aug 2019

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1 out of 5

Exellent centre location

I was happy with the room it's self clean and tidy but I rang room service for a drink and was left waiting for 2 hours even after ringing them back time and time again

Posted by , from Liverpool on 30 Sep 2017

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3 out of 5

A bit disappointing for such a lovely hotel.

Stayed over for a night, paid online threw this website to save hassle when we got there when we arrived there was loads of hassle with paying for the hotel. I was told I hadn't paid for the hotel and had to sit around and wait for reception to sort it out, eventually it got sorted. When getting to the room we walked in to two single beds when we had ordered a king size bed room tried to ring down to reception serveral times and had no answer so had to go down to reception to complain about the beds, I was then told the beds just zip together so someone will be up to do it shortly had to wait a while for this and the beds basically just got pushed together with a gap in the middle which was extremely uncomfortable. Rooms don't have iron or ironing board which is quiet annoying for such a lovely hotel, tried to ring down to reception again and no answer so had to go down and ask for one told us it would be a 10-15 minute wait to send someone up had to wait at least an hour and a half and I was waiting to go out. Room was very loud, could hear absolutely every noise. Water kept flushing out of toilet, not sure whether this was just cleaning it self or what but it was really irritating. Shower kept dripping. Fire alarm went off twice 2oclock in the morning and again at 8oclock in the morning, I understand this isn't the hotels fault but it just made the stay even worse. Not usually one to complain but I expected better from such a beautiful hotel.

Posted by on 17 Apr 2017

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4 out of 5

Great location

Great location. ..very close to city centre. ...only downside was apartment was on ground floor which was directly above some kind of party/function ...music very loud until late...very hard to sleep. Very friendly staff

Posted by on 27 Mar 2017

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5 out of 5

Amazing!!!

Such an amazing experience for me and my boyfriend. The room was fantastic!!

Posted by , from Birmingham on 16 Jan 2017

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2 out of 5

not luxury living

Blocked toilet that couldn't be used. Had to ask for cups, cafetiere and milk for tea and coffee tray and then only cup was provided. No mirror in bedroom and no socket in bathroom so unable to style hair for night out. Row of lights above bathroom mirror not working. Lighting in bedroom very poor - dull and dingy. Outrageously expensive considering all of above. All of the above was reported during our stay and nothing was rectified. Still waiting for a response to complaint made to this site and to hotel.

Posted by on 3 Dec 2013

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2 out of 5

Need to focus on the basics

The hotel appears to focus a lot on its look with bold colours and design features. Lack of attention given to the basics e.g. there was no hot water and signs of poor workmanship. On the positive side the use of the spa across the road was a plus (although again no hot water) and breakfast was good. With futher work this could be a good hotel and bring the experience in line with its pricing.

Posted by on 29 Oct 2013

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2 out of 5

Disappointing

Positives: Hotel location great. Used I think for Hen and Stag parties. The hotel concept is apartment style. Bed is very comfy. The Geordie Concierge was fantastic and the best member of staff at the entire hotel. Negatives: Pint of beer was flat. No information booklet in room. Big nail sticking out of door frame in bathroom. Someone tried to get into our room at 2am ( obviously drunk and got the wrong room ) things happen; but there was no peep hole in the door to see what was happening! There was no phone in the room to call reception! Also there was no hotel fire exit / meeting point information in the room! Overall: Good location, needs a few years to iron out ( no iron in room ) the most basic hotel fundamentals.

Posted by on 12 Oct 2013

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4 out of 5
Sauber, freundliches Personal, gutes Preis-/Leistungsverhältnis

Posted by on 18 Dec 2017

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. Event space at this hotel measures 9311 square feet (865 square metres) and includes conference rooms. The business-friendly The Richmond Apart-Hotel also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. This 4-star Liverpool hotel is smoke free.

  • 139 guestrooms or units
  • 5 levels
  • 9311 sq ft of conference space
  • 865 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Liverpool (LPL-John Lennon) (24.2 km / 15 mi)
  • Train station: Moorfields Station (0.4 km / 0.3 mi)

Room Amenities

The Richmond Apart-Hotel offers 139 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

R Bar & Brasserie – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Late-night fare is available from 24-hour room service.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 20.00 per day.

Pet Policy

  • Pets: GBP 25 per accommodation, per night
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Long-term renters welcome. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including gloves, will be available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per day
  • Breakage deposit: GBP 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 5.00 for children (approximately)
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Richmond Hotel Liverpool
  • Richmond Liverpool
  • Richmond Apart-Hotel Hotel Liverpool
  • Richmond Apart-Hotel Hotel
  • Richmond Apart-Hotel Liverpool
  • Richmond Apart-Hotel
  • Richmond BW Premier Collection Hotel Liverpool
  • Richmond BW Premier Collection Hotel
  • Richmond BW Premier Collection Liverpool
  • Richmond BW Premier Collection
  • BW Premier Collection Richmond Hotel Liverpool
  • BW Premier Collection Richmond Hotel
  • BW Premier Collection Richmond Liverpool
  • BW Premier Collection Richmond
  • BW Premier Collection The Richmond
  • Best Western Premier Collection The Richmond
  • The Richmond Best Western Premier Collection
  • The Richmond BW Premier Collection
  • The Richmond Apart Hotel
  • The Richmond Apart Hotel
  • The Richmond Apart-Hotel Hotel
  • The Richmond Apart-Hotel Liverpool
  • The Richmond Apart-Hotel Hotel Liverpool

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.