5 Oct 2019 by Cara Roberts - General Manager
Good afternoon Katie, Thank you ever so much for taking the time to review your recent stay with us. We are delighted you were happy with the overall design & size of your room. We will of course address the comments you have made regarding room temperature, housekeeping, lack of plug sockets & cloths hooks in the room as many of these issues can be easily rectified for future guests & to ensure all guests are satisfied with the facilities provided during their stay. I will also liaise with our Spa team to resolve any future spa reception issues. We do hope you will decide to stay with us again. Kind regards, Cara Roberts
1 Oct 2019 by Reception
Thank you for taking the time to review our property. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back again soon. Warm Regards Reception & Reservations
26 Aug 2019 by Reception
Thank you for taking the time to review our property. We are pleased to hear you enjoyed your evening meal with us and that the service at breakfast was impeccable. We shall pass your comments onto the breakfast staff. We look forward to welcoming you back again soon. Kind Regards Reception & Reservations
29 Jul 2019 by Reception & Reservations
Thank you for taking the time to review our property. We look forward to welcoming you again soon Kind Regards
Due to COVID-19, this property’s food and beverage options may be limited.
Wild Pheasant Hotel & Spa, BW Signature Collection offers its guests a full-service spa. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Wild Pheasant Hotel & Spa, BW Signature Collection also features a terrace, a garden, and coffee/tea in common area. Free self parking is available. This 3-star Llangollen hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Wild Pheasant Hotel & Spa, BW Signature Collection offers 46 forms of accommodation with complimentary bottles of water and a hairdryer. LED televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Yew Tree Restaurant – This restaurant serves lunch, dinner and light fare.
Chefs Bar – This bistro only serves light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Llangollen Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.