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4.3 out of 5

"Lovely welcome and easy check-in. The restaurant menu had changed to the one shown online therefore there was only one vegetarian option which contain ... " More

By a verified traveller on Sat 10 Jul 2021

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Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£74* Per night/room 11 Jul - 12 Jul

Standard Twin Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Wild Pheasant Hotel & Spa. During your stay, you'll be within walking distance of Llangollen Bridge. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, detox wraps or hydrotherapy at Llangollen Spa
  • Amenities include meeting rooms, conference space and a lift
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Llangollen Bridge and Llangollen Scenic Railway
  • Dogs welcome for a fee

The Wild Pheasant Hotel & Spa ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Wild Pheasant Hotel & Spa

Everyone (2) Couples (3) Family (1)
4 out of 5
Lovely welcome and easy check-in. The restaurant menu had changed to the one shown online therefore there was only one vegetarian option which contained mushrooms which I’m not fond of… the staff asked the chef if the main course could be adapted to my liking - which was accommodated with no fuss. The food was really nice, and brought out in good time. The service was great from all staff during evening dinner service. Bar staff were very attentive (and tolerant as it was a little rowdy due to the England game) - especially Albie, who was friendly, happy in his work and made nothing seem too much! Breakfast service was really really disorganised! Despite the efforts to allocate time slots it was just too busy to stick to these. The ‘front of house’ staff was frantic, a little abrupt at times and seemed to be dashing around a lot. We booked our slot for 9:30 and although we were seated straight away, our names weren’t on the list! Due to social distancing the self-service area was not in use which meant we relied on staff to get our cereals / drinks etc which took a while to come out. The toast came out before our food so it was cold by the time it all arrived. There was an issue with bread so we had to wait for more to come. It took a while for food to come out but it was hot and nice. Some other patrons felt rushed as they had booked visits and had tried to arrange breakfast in good time. The start of the day felt a bit haphazard!

Posted by on 10 Jul 2021

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4 out of 5
Lovely rooms, hotel lobby was welcoming and airy. Pleasant staff, happy to help

Posted by on 27 Oct 2019

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3 out of 5
I liked the size of our room and the design. The hotel was lovely and modern but there were a few downsides. The temperature of the room was not controlled by us even though there was a panel, it did not work, the bathroom was too hot all the time, there were cobwebs in the eaves, there were no clothes hooks on the backs of the door for wet coats, no plug sockets next to bed, no gym facilities to use on wet days, when we went make appointments in the spa there was no body at the desk so we didn't use it and the breakfast was overpriced so we had to eat elsewhere.

Posted by , from Wakefield on 5 Oct 2019

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Comment from Hotel Management

5 Oct 2019 by Cara Roberts - General Manager

Good afternoon Katie, Thank you ever so much for taking the time to review your recent stay with us. We are delighted you were happy with the overall design & size of your room. We will of course address the comments you have made regarding room temperature, housekeeping, lack of plug sockets & cloths hooks in the room as many of these issues can be easily rectified for future guests & to ensure all guests are satisfied with the facilities provided during their stay. I will also liaise with our Spa team to resolve any future spa reception issues. We do hope you will decide to stay with us again. Kind regards, Cara Roberts

5 out of 5

Posted by on 23 Sep 2019

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Comment from Hotel Management

1 Oct 2019 by Reception

Thank you for taking the time to review our property. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back again soon. Warm Regards Reception & Reservations

5 out of 5
Excellent evening meal and breakfast service impecable throughout

Posted by on 25 Aug 2019

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Comment from Hotel Management

26 Aug 2019 by Reception

Thank you for taking the time to review our property. We are pleased to hear you enjoyed your evening meal with us and that the service at breakfast was impeccable. We shall pass your comments onto the breakfast staff. We look forward to welcoming you back again soon. Kind Regards Reception & Reservations

5 out of 5

Posted by on 11 Jul 2019

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Comment from Hotel Management

29 Jul 2019 by Reception & Reservations

Thank you for taking the time to review our property. We look forward to welcoming you again soon Kind Regards

4 out of 5
Ausstattung teilweise etwas alt. Grundsätzlich sauber, Zimmer könnten regelmässiger gereinigt werden.

Posted by on 8 Feb 2020

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About the The Wild Pheasant Hotel & Spa

Location Berwyn Road, Llangollen, Wales LL20 8AD

Property Features

The Wild Pheasant Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Wild Pheasant Hotel & Spa also features a terrace, a garden, and coffee/tea in common area. Free self parking is available. This 3.5-star Llangollen hotel is smoke free.

  • 46 guestrooms or units
  • 2 levels
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge) , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Wild Pheasant Hotel & Spa offers 46 accommodations with complimentary bottles of water and a hairdryer. LED televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LED television
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Portable fan
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

Yew Tree Restaurant – This restaurant serves lunch, dinner and light fare.

Chefs Bar – This bistro only serves light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Spa Services

Llangollen Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Pet Policy

  • Pets: GBP 25.00 per pet, per night
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 for adults and GBP 6.95 for children (approximately)
  • Pet fee: GBP 25.00 per pet, per night
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Wild Pheasant
  • Wild Pheasant Hotel
  • Wild Pheasant Hotel Llangollen
  • Wild Pheasant Llangollen
  • Wild Pheasant Hotel & Spa Llangollen, Wales - North Wales
  • Wild Pheasant Hotel And Spa
  • The Wild Pheasant Hotel Spa
  • The Wild Pheasant & Llangollen
  • The Wild Pheasant Hotel & Spa Hotel
  • The Wild Pheasant Hotel & Spa Llangollen
  • The Wild Pheasant Hotel & Spa Hotel Llangollen
  • Wild Pheasant Hotel Spa BW Signature Collection

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.