25 Apr 2019 by Azucena
Dear Guest, Thank you for your. We really appreciate you taking the time to share your recent stay at Aqua Hotel Bertran Park. We are happy to hear that all our team that came into contact with you from reception to room service treated you with friendliness and that you find the room you stayed nice in spite of the design of the bathroom. The point raised by you about the cold beans has been noted and will be brought to the attention of the concerned department. We have to agree with you about the beautiful places you recommend. For sure they deserve a nice walking around the cliffside to enjoy the sights next to the sea. I do hope we have the opportunity to welcome you back in the near future Yours sincerely, Guest experience agent Aqua Hotel Bertran Park
7 Jul 2019 by Azucena
Dear guest, Thank you for your review and for choosing our hotel for your Lloret de Mar visit. The whole team of Aqua Hotel Bertran Park are delighted that you enjoyed your stay with us and hope we can welcome you back soon for another great stay. We will be always looking forward to welcoming you again. Kind regards, Guest experience agent Aqua Hotel Bertran Park
28 May 2019 by Azucena
Cher client, Merci pour votre commentaire suite à votre séjour. Nous sommes ravis que vous ayez été satisfaite de nos prestations et apprécions votre compliment au personnel. Nous nous réjouissons que vous ayez trouvé la chambre qui vous a été attribuée à votre convenance. Nous nous excusons pour le déragement que vous avez eu par les bruits des alentours. Au grand plaisir de vous accueillir à nouveau très bientôt. Meilleures salutations, Guest experience agent Aqua Hotel Bertran Park
29 Jul 2018 by Azucena
Dear Marina, Thank you for stating your comments about your stay at Aqua Hotel Bertran Park. We are advertised as an adult-recommended hotel not an adult-only hotel what means that guests of all ages are welcome and in fact we are pleased to accomodate customers of all kind (adults, families, elderly an young people people) and nationalities. Lloret de Mar is a lively and lovely town with a main beach and nearby beaches that can be visited by car or by public transport. Our staff is always at our guests´ disposal to give all the required information. We are sorry that you missed the opportunity to enjoy the different options. We are sorry about your decision of not coming back but if you change your mind and give us another chance we will be very pleased to welcome you back. Kind regards, Aqua Hotel Bertran Park
24 Jul 2018 by Azucena
Dear guest, We are very pleased to know that you had a super stay at Aqua Hotel Bertran Park. Lloret de Mar is a lovely resort well known all around the world where tourists of all kind and nationalities are always welcome: families, young people, couples… and all of them depending on their interests will find something suitable. Tolerance is very important, but above all respect for the others. All in Lloret work hard to make our tourists enjoy their holidays and leave our town with an unforgettable memory. We are looking forward to welcoming you on your next visit in Lloret de Mar. Kind regards, Aqua Hotel Bertran Park
All-inclusive room rates at AQUA Hotel Bertran Park are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at AQUA Hotel Bertran Park are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 301 square feet (28 square metres) and includes meeting rooms. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a terrace, and tour or ticket assistance are also featured at AQUA Hotel Bertran Park. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lloret de Mar hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
AQUA Hotel Bertran Park offers 147 forms of air-conditioned accommodation with minibars and a hairdryer. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.
On-site venue – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.