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"Good lication, friendly cleaners, bar & reception staff. Nice rooms, but beware if booking a premium room, as their bathrooms have a missing 4th wall ... " More

By a verified traveller on Wed 24 Apr 2019

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Design Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£69* Per night/room 24 Jun - 25 Jun

Junior Suite (Triple)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Double Room Single Use, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Junior Suite (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Design Quadruple Room (2 adults and 2 children)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Design Quadruple Room (3 adults and 1 child)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

The shopping around AQUA Hotel Bertran Park gets good marks from our customers. During your stay, you're just a quick walk from Lloret de Mar Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available. This 4-star hotel has 147 rooms over 7 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the location and the helpful staff
  • 8 minutes by foot from Lloret de Mar Beach and a 3-minute drive from Fenals Beach
  • Airport and local-area shuttle service available for a fee

AQUA Hotel Bertran Park ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AQUA Hotel Bertran Park

Everyone (8) Couples (2) Family (1) Friends (1)
4 out of 5
Good lication, friendly cleaners, bar & reception staff. Nice rooms, but beware if booking a premium room, as their bathrooms have a missing 4th wall & there is a window from one of the 3 walls into the bedroom 🙈😱 Beans at breakfast are usually cold, as they are not left on a hot plate & the warm bulb above them produces less heat than a candle. However, there is a large selection of bread, croissants, cereal & salad. I'd recommend walking to Cala Banys & visiting Canyelles (If you walk around the cliffside, be prepared to go up & down LOTS & LOTS of steps, but it's worth it) 😊

Posted by on 24 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Azucena

Dear Guest, Thank you for your. We really appreciate you taking the time to share your recent stay at Aqua Hotel Bertran Park. We are happy to hear that all our team that came into contact with you from reception to room service treated you with friendliness and that you find the room you stayed nice in spite of the design of the bathroom. The point raised by you about the cold beans has been noted and will be brought to the attention of the concerned department. We have to agree with you about the beautiful places you recommend. For sure they deserve a nice walking around the cliffside to enjoy the sights next to the sea. I do hope we have the opportunity to welcome you back in the near future Yours sincerely, Guest experience agent Aqua Hotel Bertran Park

3 out of 5
Beautiful Hotel to stay, Staff and Boss not very good . Claners threw away my clothes and not even apologized to me. This is not okey. And the Boss was very cold to me in that case. No money back or a small favor for me. Really bad.

Posted by , from Switzerland on 30 Jul 2018

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4 out of 5

Nice hotel with only a few weak points

A very nice hotel with delightful staff! They were all very accommodating and helpful. The hotel is designed very nicely, modern and clean. Lovely pool area and not too busy. Only a couple of points weren't ideal, thus stopping me giving it full marks: - the quality of the food at supper was not terrible, but also not great. A fair variation of things but not the greatest of quality sadly. Deserts, although. Ring colourful were horrendous and flavourless unfortunately! - you have to pay extra to use the room safe!! - good points are definitely helpfulness of the staff, being able to email reception and get them to print tickets for Marineland for free (thus saving entry fees), good cocktails in the evening and reasonable prices on drinks. Would stay again!

Posted by , from guildford, surrey, England on 23 Aug 2017

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1 out of 5

Didnt stay in this hotel

We never stayed in this hotel as it was overbooked. We were transferred to Hotel Anabel for 3 days and then we were to go to this hotel, but we liked the Hotel Anabel so much we asked you if we could stay there for the week and you obliged us to which we are very greatful Had a ball in Lloret de Mar

Posted by on 4 Nov 2015

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4 out of 5

A Nice Break

Hotel is fabulously designed.However,the noise is a major issue...On arrival our room was nothing like what was advertised.It was quite small ,bed were uncomfortable..Noise from the rooms beside us was like they were in the room with us you could hear everthing that was said & due to the floors being tiles every foot step pierced our ears.. The bathroom in each room had a vent that was by the bath so ever shower felt like was our shower.Our balcony was looking into another room.The breakfeast staff were very rude.The breakfeast options were poor.On the up side the pool was fab except very few loungers.Nice gym.

Posted by on 26 Sep 2015

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5 out of 5

Posted by on 7 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by Azucena

Dear guest, Thank you for your review and for choosing our hotel for your Lloret de Mar visit. The whole team of Aqua Hotel Bertran Park are delighted that you enjoyed your stay with us and hope we can welcome you back soon for another great stay. We will be always looking forward to welcoming you again. Kind regards, Guest experience agent Aqua Hotel Bertran Park

4 out of 5
La chambre etait spacieuse (je pense que l'on nous a surclassé). Même si l'établissement n'y est pour rien, le bruit dans la rue la nuit est vraiment gênant. Le personnel dans sa globalité est vraiment top.

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Azucena

Cher client, Merci pour votre commentaire suite à votre séjour. Nous sommes ravis que vous ayez été satisfaite de nos prestations et apprécions votre compliment au personnel. Nous nous réjouissons que vous ayez trouvé la chambre qui vous a été attribuée à votre convenance. Nous nous excusons pour le déragement que vous avez eu par les bruits des alentours. Au grand plaisir de vous accueillir à nouveau très bientôt. Meilleures salutations, Guest experience agent Aqua Hotel Bertran Park

2 out of 5

Hyvä aamupala ja netti.

Aivan liian meluisa, ei mitään äänieristystä. Mainostetaan aikuisten hotelliksi ja neljä tähteä. Nuoria juhlijoita ja henkilökunta ei puutu huoneissa mekaaniseen. En suosittele perheille. Jos alueelle menee, kannattaa ottaa auto jotta ei tarvitse jäädä kylän rantaan jos hakee rauhallisempaa rantaa. Ei mennä uudestaan.

Posted by on 28 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Azucena

Dear Marina, Thank you for stating your comments about your stay at Aqua Hotel Bertran Park. We are advertised as an adult-recommended hotel not an adult-only hotel what means that guests of all ages are welcome and in fact we are pleased to accomodate customers of all kind (adults, families, elderly an young people people) and nationalities. Lloret de Mar is a lively and lovely town with a main beach and nearby beaches that can be visited by car or by public transport. Our staff is always at our guests´ disposal to give all the required information. We are sorry that you missed the opportunity to enjoy the different options. We are sorry about your decision of not coming back but if you change your mind and give us another chance we will be very pleased to welcome you back. Kind regards, Aqua Hotel Bertran Park

5 out of 5
Es war ein super Aufenthalt. Das einzige was ein wenig störte, waren die Nachbarn. da man mit der Familie nicht auf Lloret de Mar gehen soll im Sommer sollte allen klar sein. Falls dies aber nicht der Fall ist, sollte man ein wenig tolleranter mit dem Lärm von anderen umgehen können.

Posted by on 23 Jul 2018

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Comment from Hotel Management

24 Jul 2018 by Azucena

Dear guest, We are very pleased to know that you had a super stay at Aqua Hotel Bertran Park. Lloret de Mar is a lovely resort well known all around the world where tourists of all kind and nationalities are always welcome: families, young people, couples… and all of them depending on their interests will find something suitable. Tolerance is very important, but above all respect for the others. All in Lloret work hard to make our tourists enjoy their holidays and leave our town with an unforgettable memory. We are looking forward to welcoming you on your next visit in Lloret de Mar. Kind regards, Aqua Hotel Bertran Park

4 out of 5

Personnel très accueillant

Pros: La gentillesse des accueillants
Voyage sans but Avoir un point de chute Être bien reçu

Posted by on 2 Sep 2016

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All-inclusive Details

All-inclusive room rates at AQUA Hotel Bertran Park are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Not included

  • Gratuities

  • All meals served buffet style
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included

Property Features

Some rates at AQUA Hotel Bertran Park are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 301 square feet (28 square metres) and includes meeting rooms. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a terrace, and tour or ticket assistance are also featured at AQUA Hotel Bertran Park. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lloret de Mar hotel is smoke free.

  • 147 guestrooms or units
  • 7 levels
  • 2 buildings
  • 301 sq ft of conference space
  • 28 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Barcelona El Prat Airport (BCN) (91.6 km / 56.9 mi)
  • Train station: Blanes Station (7.8 km / 4.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

AQUA Hotel Bertran Park offers 147 forms of air-conditioned accommodation with minibars and a hairdryer. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

On-site venue – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property Registry Number – HG-000396
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.99 per person, per night. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 24 per person (one way)
  • Covered self-parking fee: EUR 10 per day
  • Late check-out fee: EUR 40 (subject to availability)
  • In-room safe fee: EUR 4 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Bertran Hotel
  • Aqua Bertran Park
  • Aqua Bertran Park Lloret de Mar
  • Aqua Hotel Bertran
  • Aqua Hotel Bertran Park
  • Aqua Hotel Bertran Park Lloret de Mar
  • Hotel Bertran
  • Aqua Hotel Bertran Park Lloret De Mar, Costa Brava, Spain
  • Aqua Hotel Lloret De Mar
  • Aqua Hotel Bertran Park Lloret De Mar
  • Aqua Hotel Bertran Park Hotel
  • Aqua Hotel Bertran Park Lloret de Mar
  • Aqua Hotel Bertran Park Hotel Lloret de Mar

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.