9 Jun 2022 by Daniel Perez, General Manager
Dear Joel, Thank you for taking the time to share your feedback. We work hard to provide all our guests with a pleasant experience and it is disappointing to hear that your recent stay with us fell short of our high standards. We regret you did not inform us of this while on-site so that we could have taken immediate action with our housekeeping department. Nevertheless, we are pleased we could help start your day the right way with a tasty breakfast. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Daniel Perez, General Manager
The property is closed between 13 November and 16 February.
All-inclusive room rates at htop Royal Star & SPA are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Not included
Some rates at htop Royal Star & SPA are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Htop Royal Star & SPA offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A kids' pool, a fitness centre, and spa services are also featured at the family-friendly htop Royal Star & SPA. This 4-star Lloret de Mar hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Htop Royal Star & SPA offers 397 air-conditioned accommodations, with a hairdryer. Satellite televisions are provided. Bathrooms include a bath and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
Htop Royal Star & SPA has 2 restaurants on site.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. Contactless check-in is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
