14 Mar 2020 by Robby Irawan
Dear Mr. Valued guest, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are sorry to know that your overall experience was unpleasant. We hope that we could have your comments so that we can identify our improve area. Again thank you and we look forward to welcome you back for a better stay.
Due to COVID-19, this property’s food and beverage options may be limited.
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Bring your whole family to Novotel Lombok Resort and Villas for summer fun including 3 the outdoor swimming pools, the free kids' club and the kids' pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers a fitness centre, a garden and a terrace. Self parking is free. This 4-star Kuta hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Novotel Lombok Resort and Villas offers 102 forms of accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and bidets. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests can enjoy buffet breakfast for a fee.
Spice Market – This beachfront restaurant specialises in regional cuisine and serves breakfast, lunch and dinner.
Vue Restaurant – This restaurant specialises in seafood and only serves dinner. Open daily.
24-hour room service is available.
3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (third-party expert - Global) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.