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"Hipster hotel on shoreditch high st. Great location fit shoreditch, hoxton, Liverpool st, brick lane & spitalfields . Rooms are better than nearby Hox ... " More

By a verified traveller on Mon 07 Jan 2019

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Ace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Deluxe, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Ace Hotel London Shoreditch's good location gets good marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features such as free WiFi in public areas, plus 3 bars and a restaurant. This 5-star hotel has 258 rooms over 7 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with LED TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and complimentary bicycles
  • Guests like the accommodation for the comfy beds, overall comfort and low noise level
  • Just a 4-minute walk from Brick Lane and 13 minutes on foot from Liverpool Street
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Ace Hotel London Shoreditch ratings based on 13 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ace Hotel London Shoreditch

Everyone (11) Family (1)
4 out of 5
Hipster hotel on shoreditch high st. Great location fit shoreditch, hoxton, Liverpool st, brick lane & spitalfields . Rooms are better than nearby Hoxton - DJ’s in bar cool not as cool as hoxton but has small roof terrace open to quests on Friday night which has decent views. Constant apple mac crowd in lobby a bit draining but its very close to hip shops ( folk , sneakersstuff, Fred Perry, kerstain hare,?edwin, whistles ect) &!wonderful Dishoom for breakfast.

Posted by on 7 Jan 2019

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Comment from Hotel Management

22 Jan 2019 by Mostafa - General Manager

Hi there, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to get to welcome you back soon.

4 out of 5
Great hotel. Only gripe is that could not find welcome booklet explaining about wifi and information about hotel itself.

Posted by on 18 Dec 2016

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Comment from Hotel Management

21 Dec 2016 by Jamie

Hi there, We're happy you enjoyed our hotel. We have a little survival guide pinned up on our pin board in each room for next time. Look forward to welcoming you back soon. Jamie and the Ace team x

3 out of 5

The hotel was ok

If you're staying anywhere on the first 3 floors you are doomed as they have a DJ almost every night and the noise level is really loud. On saturday night none of us could sleep till about 1-2 am.

Posted by on 6 Dec 2016

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Comment from Hotel Management

19 Dec 2016 by Jamie

Hey John, We are so sorry to hear this, we want our guests to have a fun time while they are here but at the end of a day we are a hotel so sleep is the most important thing. Hope to see you back in the future Jamie and the Ace team x

4 out of 5
Wholly positive other than the standard 25-30 minute wait in the restaurant despite there being dozens of empty tables

Posted by , from Manchester, UK on 5 Dec 2016

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Comment from Hotel Management

21 Dec 2016 by Jamie

Hi Rick, Amazing to hear that you fell very positive about our hotel. We are sorry we were not able to sit you straight away, during the festive period the hotel gets super busy. We can't wait to see you soon. Jamie and the Ace team.

4 out of 5

Posted by on 11 Mar 2020

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Comment from Hotel Management

14 Mar 2020 by Jose & the ACE team

Dear Guest, Many thanks for choosing to stay with us at ACE, and for taking the time to share your feedback. All the ACE family is looking forward to welcoming you back very soon, Jose and the ACE team

4 out of 5

Posted by on 10 Sep 2019

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Comment from Hotel Management

10 Sep 2019 by Jose and the ACE team

Dear Guest, Thank you so much for your feedback and sharing your review with our Ebookers Online community. All the ACE family is looking forward to Welcome you back very soon, Jose and the ACE team

4 out of 5

Posted by on 6 Mar 2019

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Comment from Hotel Management

8 Apr 2019 by Mostafa – Managing Director

Dear guest, I am so glad you had a good stay. We appreciate you visiting us and look forward to welcoming you back.

1 out of 5
Ich kann das Hotel leider nicht empfehlen. Durch den Clubbetrieb im Haus kann man mindestens 2 Stockwerke drüber vor 3 Uhr nachts das Schlafen (trotz Oropax) vergessen. Zum Einen wegen der Bässe, zum größeren Teil aber wegen der Horden an Leuten, die trinkend und rauchend vor dem Hotel feiern. Dank Einfachverglasung ist man da mittendrin. Das Zimmer war außerdem schmuddelig, die Polstergarnitur vor dem Fenster hatte etliche große Flecken, die Fensterscheiben waren voller Fingerabdrücke ebenso wie die Türen und Griffe. Da man die Fenster nicht zum Lüften aufmachen kann, wurde der Raum vor unserer Ankunft großzügig mit Raumspray "frisch" gemacht. Alles in allem ist dafür der Preis auf keinen Fall gerechtfertigt. Einziges Plus: die Lage des Hotels ist sehr gut.

Posted by , from Bayern on 18 Apr 2018

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4 out of 5
Hotelli klubialueella, joten yöllä meteliä. Ei sovi lapsiperheille. Loistava bilettäjille. Kivasti sisustettu. Ystävällinen henkilökunta.

Posted by on 2 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by Olivia

Hi there, thank you for staying with us. We are happy you had a great time while you were here and hope to have you back very soon. For visitors looking for a quieter time, the hotel changes midweek and is much more serene. Come back soon to see us again. Best, Olivia

2 out of 5
Lobby of the hotel is full of unemployed hipsters working on their laptop all day. Bed in the room is incredibly low. There’s no coffee machine in the room.

Posted by , from Amsterdam on 31 Dec 2017

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Comment from Hotel Management

5 Jan 2018 by Ace x

Thank you for your feedback Jeroen, your feedback is very valuable to us so we may improve! Ace x

Renovations + Closures

This property is closed from 3 August 2020 to 31 March 2021 (dates subject to change).

Property Features

Ace Hotel London Shoreditch offers its guests a sauna, a fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. There are 6 meeting rooms available. A nightclub, a terrace, and tour or ticket assistance are also featured at the luxury Ace Hotel London Shoreditch. This 5-star London hotel is smoke free.

  • 258 guestrooms or units
  • 7 levels
  • 3 bars or lounges
  • Dining venue
  • Nightclub
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (11.1 km / 6.9 mi)
  • Train station: Shoreditch High Street Overground Station (0.2 km / 0.2 mi)
  • Metro station: Old Street Underground Station (0.8 km / 0.5 mi)

Room Amenities

Ace Hotel London Shoreditch offers 258 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually decorated. 32-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to noon.

Hoi Polloi – This restaurant serves breakfast, brunch, lunch and dinner.

Miranda – On-site bar. Open selected days.

Gallery Bar – This lobby lounge serves breakfast, brunch and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna, a fitness centre and complimentary bicycles.

  • Free bicycles on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. Third-party authorization forms are not accepted within 72 hours of check-in.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 0 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17 per person (approximately)
  • Nearby parking fee: GBP 22 per day (open 24 hours)
  • Pet fee: GBP 0 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace Hotel London Shoreditch
  • Ace Hotel Shoreditch
  • Ace London
  • Ace London Hotel
  • Ace London Shoreditch
  • Ace Shoreditch
  • Hotel Ace London
  • Hotel Shoreditch Ace
  • London Ace
  • London Ace Hotel
  • Ace Hotel London Shoreditch England
  • Crowne Plaza London Shoreditch Hotel London
  • Ace London Shoreditch London
  • Ace Hotel London Shoreditch Hotel
  • Ace Hotel London Shoreditch London
  • Ace Hotel London Shoreditch Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.