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"Location is convenient for heathrow airport - across from Hatton Cross underground. Spa facilities were great. Shower pressure we average Bed was com ... " More

By a verified traveller on Sun 22 Dec 2019

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Hotel Description

Atrium Hotel Heathrow's central location gets high marks from our customers. During your stay, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. Built in 2019, this 4-star hotel has 612 rooms over 5 floors. Free WiFi and LED TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LED TVs and fridges
  • Free WiFi
  • Enjoy local and international cuisine while dining at Orange Tree
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include 36 meeting rooms, a conference centre and a car charging station
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the value of their stay and the overall condition of the property
  • 4.7 mi (7.5 km) from Twickenham Stadium and 9.9 mi (16 km) from Hampton Court Palace
  • Airport shuttle service available for a fee

Standard Double or Twin Room (wheelchair access)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£46* Per night/room 31 Jul - 1 Aug

Family Double Room, 1 Bedroom

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Standard Double or Twin Room (Runway view)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double or Twin Room (1 Bedroom)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Studio, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Atrium Hotel Heathrow ratings based on 7 verified reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Atrium Hotel Heathrow

Everyone (2) Couples (1) Family (3)
1 out of 5
This hotel should be 2 or 3 star Staff was rude not helpful at all

Posted by on 3 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Guest Relations Manager

Dear Guest, Please accept my sincere apologies for any inconvenience, our staff are fully trained to provide best in class service, I will look into your concerns and retrain teams Best Regards

4 out of 5
Location is convenient for heathrow airport - across from Hatton Cross underground. Spa facilities were great. Shower pressure we average Bed was comfortable Towels are small - too small Room you can hear the aircraft flying over For a new hotel there are many parts of the room which had been over looked with regards to the finishings although wouldn’t have changed my experience Restaurant food was average Once again the spa facilities I would stay at this hotel again for prior to a Heathrow morning flight.

Posted by on 22 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Guest Relations Manager

Dear Guest, Thank you for your 4-star review, I make note of your comments, please be rest assured we will look into improving our product and service Best Regards

1 out of 5
Very uncomfortable stay! Booked a double however got a twin attached into a double with a zipped bedding which kept digging into our backs!! Yes, very painful. Complained but nothing was done unfortunately. Also, asked for 2 plates and cutlery which they were happy to provide but with a charge of £5 for just bringing it up from ground floor to 5th floor which would’ve taken them just a minute! Wouldn’t be staying there again sadly as it’s a nice looking hotel.

Posted by on 19 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Guest Relations Manager

Dear Guest, Please accept my sincere apologies for the inconvenience, we always double-check requests with all our customers with regards to bed set up, it would seem we missed this one - apologies again, we will retrain all team to ensure this is rectified immediately Best Regards

3 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Guest Relations Manager

thank you for your review

3 out of 5
The hotel is perfect for one short stay next to the airport which is across the streer. The service is not so good, TV and Phone weren’t working, no drinking water in the room. Breakfast is supposed to start at 5.30, when I arrived they weren’t ready so I had to leave for the Airport without coffee or breakfast.

Posted by on 22 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by Guest Relations Manager

Dear Guest, Sincere apologies for tv and phone not working, this is really strange as we are a brand new hotel and also have maintenance and Duty manager on-site 24/7 to assist our guests with any requirements We open for breakfast from 6.30 am - not 5.30 am and that is very clearly mentioned on ebookers Best Regards

2 out of 5
Die Umgebung des Hotels ist nicht sehr attraktiv, es ist ein Industriegebiet. Das Hotel ist neu, im Keller wird noch gebaut. Die Einrichtung der Zimmer ist modern und schön. Die Benutzung des in einer Schublade angeschlossenen Haartrockners ist etwas umständlich. Unsere Zimmer wurden nicht richtig sauber gemacht, es war vor allem sehr staubig. Das Personal war größtenteils aus Osteuropa, kaum jemand konnte englisch sprechen. Einmal fanden wir unser Zimmer unverschlossen vor, als wir von einer Tagestour zurückkamen. Das Frühstücksbüffet war dürftig in der Auswahl und der Qualität.

Posted by on 11 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by Guest Relations Manager

Dear Guest, Please accept our sincere apologies for the inconvenience, location of the hotel is opposite Hatton cross sstation and very close to Heathrow, this is one of our unique selling point, I take your comments on board with regards to room and breakfast and can assure you that we will retrain our teams to provide best in class service Best Regards

2 out of 5
Kotisivuilla oli kuvat kuntosalista ja uima-altaasta.Paikan päällä selvisi ettei niitä olekaan,henkilökunta aanoi että ovat "under construction".Harmitti erittäin paljon koska uima-allas oli toinen kriteereistäni kun hotellia etsin(se eka oli ilmastointi).

Posted by on 30 Jul 2019

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Property Features

As a guest of Atrium Hotel Heathrow, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 36 meeting rooms available. The business-friendly Atrium Hotel Heathrow also features tour or ticket assistance, dry cleaning/laundry services, and 24-hour room service. An airport shuttle (available at scheduled times) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Feltham hotel is smoke free.

  • 612 guestrooms or units
  • 5 levels
  • Built in 2019
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (6.6 km / 4.1 mi)
  • Train station: Heathrow Terminal 4 Station (2.6 km / 1.6 mi)
  • Metro station: Hatton Cross Underground Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Atrium Hotel Heathrow offers 612 forms of air-conditioned accommodation with a safe and complimentary slippers. 49-inch LED televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Feltham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Fridge
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 10:30 AM.

Orange Tree – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 6:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered at scheduled times from 6:00 AM to 10:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.95 for adults and GBP 6.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way)
  • Self-parking fee: GBP 16 per night
  • Early check-in fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atrium Hotel Heathrow Feltham
  • Atrium Heathrow Feltham
  • Atrium Heathrow
  • Atrium Hotel Heathrow Hotel
  • Atrium Hotel Heathrow Feltham
  • Atrium Hotel Heathrow Hotel Feltham

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.