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"A Single room is a Single room n what most I can expect with the price I paid for. Its all basic for a 2 star rating hotel. However, good location n g ... " More

By a verified traveller on Fri 12 Jan 2018

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Classic Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Berjaya Eden Park London Hotel's good location. During your stay, you're just a quick walk from Queensway. Features include free WiFi in public areas, plus concierge services and laundry facilities. Built in 1860, this 3-star hotel has 111 rooms over 7 floors. Free WiFi and satellite TV channels are available in all rooms.

  • All rooms offer satellite TV, room service and coffee makers
  • Free WiFi
  • Services include concierge services, tour or ticket assistance and a porter
  • Guests speak favourably about the location and the proximity to public transport
  • Steps from Queensway and 3 minutes on foot from Kensington Gardens

Berjaya Eden Park London Hotel ratings based on 24 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Berjaya Eden Park London Hotel

Everyone (17) Couples (4) Family (1)
1 out of 5

Posted by on 26 Jan 2019

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2 out of 5
Upon checking in they wanted identification but then insisted on photo copying it which we were not happy with, they were reminded about GDPR and stated we didn't want it photo copied and were told then we couldn't check in. Breakfast was appalling,on booking it said full English breakfast, on arrival at 09:30 on a sunday it was chaotic, drinks were not replenished, they had ran out of everything, there was nobody to point you to a table there was no coffee or tea offered, there was only a 2 slice toaster for all of the guests and on looking at what was available the scrambled egg was barely scrambled, no hash browns and only chicken sausages, when asked about normal sausages or bacon we were all informed that they were muslim so bacon/pork was not served. At no point was anybody informed of this. When complaining to reception we were then told that the breakfast suite was a separate franchise to the hotel!

Posted by , from West Mids on 17 Sep 2018

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3 out of 5

Just an average hotel for London status. Cramped

A Single room is a Single room n what most I can expect with the price I paid for. Its all basic for a 2 star rating hotel. However, good location n good breakfast included in the rate.

Posted by , from London on 12 Jan 2018

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1 out of 5

BEWARE! DO NOT BOOK!

Horrible!!! do not stay here, book elsewhere, there are a lot of other hotels nearby.

Posted by , from London on 1 Apr 2017

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3 out of 5

Great location but definitely needs an upgrade

Location fantastic Staff were great Rooms had no ac Had to move rooms 3 times because lift was broken Rooms very damaged Mattress was very uncomfortable and my back has been hurting since Some rooms had ac, some AC some had a new bathroom some had tea & coffee makers. Its like they started to upgrade a room then stopped.

Posted by , from east Sussex on 7 Jul 2016

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3 out of 5
Nettes Personal, aber das Hotel ist etwas heruntergekommen. Alte Einrichtung, kleine Zimmer, kleines Bad.

Posted by on 5 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations, but we are currently under renovations to improve our facilities. Thank you once again. Kind Regards,

5 out of 5
Yhden hengen huone. Normikuvio on että huone on hyvin olematon. Täällä olikin siisti, lämmin erittäin viihtyisä huone. Tilat juuri otolliset ja siistit. Ja suihku erinomainen. Henkilökunta erittäin mukava. Sijainti on totaali napakymppi. Pääkatu ja metro lähes sylissä. Taatusti tähtään tänne kun seuraava reissu on tapetilla. Aamiaisesta en osaa sanoa, en ottanut. SUOSITTELEN!!

Posted by on 24 Nov 2019

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Comment from Hotel Management

5 Dec 2019 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are glad that we have met all your expectations. Thank you once again. If you’re travelling to our area again soon, don’t hesitate to call us. Kind Regards,

2 out of 5
Das Zimmer war ein ganz anderes als gebucht worden war.

Posted by on 24 Jul 2019

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Comment from Hotel Management

27 Jul 2019 by Front of House Manager

Thank you for taking the time to leave us a review. We would like to apologize for your recent experience with us, sorry to hear you were less than satisfied with the service. We are currently under renovation to provide better service to our future guest. Kind Regards, Front of House Manager

4 out of 5
Huone oli tosi siisti ja henkilökunta ihanaa! Hotellin ulkopuolella oli öisin epäilyttävää hengailijaa jotka agressiivisesti tulivat huutelemaan ja pummimaan rahaa/savukkeita jos kävit iltaisin ulkona yksin. Hotelli henkilökunta oli kyllä ystävällistä ja tulivat välillä ulos asti siksi aikaa kun poltin savuketta ”vahtimaan” mutta jäi vähän kuumottava olo alueesta! Tämä ongelma oli kylläkin vain iltaisin ja öisin! Päivällä hyvinkin rauhallista!

Posted by on 12 Jul 2019

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Comment from Hotel Management

12 Jul 2019 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave a review. All we can do for does people that makes trouble is report it to the police. Kind Regards,

2 out of 5
Dia Lage war super! Gleich in der Nähe einer U-Bahnstation, einem Lebensmittelgeschäft und vielen Restaurants.

Posted by on 24 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Front of House Manager

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us. Kind Regards,

About the Berjaya Eden Park London Hotel

Location 35-39 Inverness Terrace, London, England W2 3JS

Renovations + Closures

This property is closed from 16 December 2020 to 31 July 2021 (dates subject to change).

Property Features

Berjaya Eden Park London Hotel offers its guests tour or ticket assistance, multilingual staff, and concierge services. WiFi is free in public spaces. The business-friendly Berjaya Eden Park London Hotel also features laundry facilities, room service (during limited hours), and a porter. This Victorian London hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 7 levels
  • Built in 1860
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (24.7 km / 15.3 mi)
  • Train station: London (QQP-Paddington Train Station) (1.4 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.1 km / 0.1 mi)

Room Amenities

Berjaya Eden Park London Hotel offers 111 forms of accommodation with laptop-compatible safes and coffee/tea makers. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will not be accepted and will be returned to sender.

All guests must show a valid photo ID at the property. The property reserves the right to refuse guests without identification.

Guests planning on arriving before 2 PM are kindly asked to inform the property beforehand as the room needs to be blocked from the night before. This will incur an extra night's charge. Late check-out is subject to availability. Late check-out before 6 PM will incur a charge equal to 50% of the room rate. Late check-out after6 PM will incur a charge equal to 100% of the room rate.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless checkout is available. Each guest room is kept vacant for a minimum of 72 hours between bookings.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: GBP 15 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berjaya Eden
  • Berjaya Eden Hotel
  • Berjaya Eden Park
  • Berjaya Eden Park Hotel
  • Berjaya Eden Park London
  • Berjaya Eden Park London Hotel
  • Berjaya London Park Hotel
  • Berjaya Eden Park London Hotel - United Kingdom England
  • Hotel Berjaya Eden Park
  • Berjaya Eden Park London, England
  • Berjaya Eden Park London
  • Berjaya Eden Park London Hotel Hotel
  • Berjaya Eden Park London Hotel London
  • Berjaya Eden Park London Hotel Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.