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King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£84* Per night/room 30 Jan - 31 Jan

King Room - Tower View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

CitizenM Tower of London's central location gets high marks from our customers. During your stay, you're just a quick walk from Tower Bridge. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafés and a restaurant. Built in 2016, this 4-star hotel has 370 rooms over 8 floors. Each room includes amenities such as free WiFi and an iPad.

  • Air-conditioned rooms with pillowtop beds, iPads and iPod docking stations
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafés, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Amenities include a 24-hour business centre, 8 meeting rooms and a computer
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of London Bridge and Tower of London

citizenM Tower of London ratings based on 51 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for citizenM Tower of London

Everyone (23) Couples (16) Family (11)
3 out of 5
The lobby area was very trendy and really gave a home feeling. The rooms are small but comfortable but for my liking a little to much plastic - does not live up to their "luxury affordable accommodation". The breakfast was awful. Advertised as "great breakfast", there was very little choice and selection, staff did not know how to make a cup of Earl Grey tea - very disappointing for the price.

Posted by on 19 Aug 2021

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Comment from Hotel Management

23 Aug 2021 by citizenNastja

Hello citizen, Thank you for offering your feedback. I am very happy to read that you felt at home, as this is the experience that we want to create for every single guest that steps into our hotel. On the other hand, I am sorry that our breakfast offer did not live up to your expectations. We created a breakfast that most of our guests love, however, we understand it might not be everyone's cup of tea. We welcome everyone's feedback and if you have any suggestions on what could we add to our offer, please do reach out.  Thank you again and wish you safe travels,citizenNastja

5 out of 5
Absolutely amazing place to stay staff amazing , rooms spotless🙌

Posted by , from Surrey on 23 Aug 2020

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Comment from Hotel Management

26 Aug 2020 by CitizenBlanca

Hello Barbara, Thank you so much for taking the time to tell us about your stay and our ambassadors! We are really happy to hear you enjoyed the experience. It really means a lot to know that you felt safe and at ease during these difficult times. Our housekeeping team is usually very important for us but now more than ever, are being a key part of our daily operations and are doing a great effort to keep the space clean and safe, so I am very glad you appreciated it. Thank you again for staying with us and we really hope to see you soon. Until then, keep safe and safe travels

5 out of 5
Automation of check in and out and the room controls were very nicely done. Cleanest hotel I've ever stayed in.

Posted by on 17 Feb 2020

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5 out of 5
Hotel was great, excellent value and a brilliant location. Rooms quite tight but for a short trip they are well big enough. The iPad is easy to use which controls everything. If your slightly older and not tech savvy could be slightly tricky 🤔😂

Posted by on 12 Feb 2020

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5 out of 5

Posted by on 1 Feb 2020

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5 out of 5

Posted by on 3 Jan 2020

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5 out of 5
Great use of technology in the hotel and quirky smart rooms

Posted by on 24 Nov 2019

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4 out of 5

Posted by on 14 Oct 2019

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5 out of 5
Really funky decor and layout - loved this hotel also great that you had movies free though didn’t have time to watch

Posted by on 15 Sep 2019

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5 out of 5
I always love staying in CitizenM, 1st time at Tower Bridge. Perfect location, great amenities and definitely my new favourite

Posted by on 29 Aug 2019

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

There's a restaurant on site, as well as 2 coffee shops/cafés and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and coworking spaces. A computer station is on site and WiFi is free in public spaces. There are 8 meeting rooms available. The business-friendly citizenM Tower of London also features multilingual staff, coffee/tea in common area, and express check-in. This 4-star London hotel is smoke free.

  • 1 building
  • 370 guestrooms or units
  • 8 levels
  • 2 coffee shops
  • Built in 2016
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Fenchurch Street Station (0.4 km / 0.2 mi)
  • Metro station: Tower Hill Station (0.1 km / 0.1 mi)

Room Amenities

CitizenM Tower of London offers 370 forms of air-conditioned accommodation with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • iPod dock
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 6 AM to 11 AM.

CanteenM – On-site restaurant. Reservations are required.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Due to COVID-19, access to the communal living room and the restaurant is available by reservation only, limited to a maximum of 6 registered guests or 2 households per table. The last order for alcohol is 10:30 PM.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at citizenM Tower of London

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Tax ID - 81.84.09.897.B.06

This property accepts credit cards and debit cards; cash is not accepted

On-site parties or group events are strictly prohibited

Long-term renters welcome

This property uses wind and solar energy

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No visitors or unregistered guests are allowed at the property after midnight.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is 81.84.09.897.B.06. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner. Enhanced food service safety measures are in place.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • State tax ID - 81.84.09.897.B.06
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Renewable energy source - solar
  • Debit cards
  • Renewable energy source - wind
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 15.95 per person (approximately)
  • Late check-out fee: GBP 29.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Tower London Hotel
  • citizenM Tower London
  • citizenM Tower of London Hotel
  • citizenM Tower of London London
  • citizenM Tower of London Hotel London
  • Citizenm Tower Of London Hotel England

You should know

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.