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"The location is great for exploring London as it is just a minute away from Earls Court tube station. But the rooms are small and the bathrooms requi ... " More

By a verified traveller on Tue 27 Jun 2017

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

City Continental Kensington London's central location gets high marks from our customers. During your stay, you'll be within walking distance of Olympia Conference and Exhibition Centre. Features include free WiFi in public areas and breakfast (surcharge). This 3.5-star hotel has 74 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • All rooms offer plasma TVs, coffee makers and hairdryers
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and TV in a common area
  • Guests speak favourably about the location and the value of their stay
  • Just a 2-minute drive from Olympia Conference and Exhibition Centre and 9 minutes from Stamford Bridge Stadium

City Continental Kensington London ratings based on 19 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for City Continental Kensington London

Everyone (17)
1 out of 5
At check in the man didn’t seem very friendly. When I checked into my room it had bunk beds, which I was not happy with at all. I had booked a single bed, but there was no mention of bunk beds. I walked down to reception and asked for a new room, I was told to go get my stuff quickly and he would get me a new room. The receptionist also took a glance at my phone to see I had taken a picture of the bunk beds and asked why. Absolutely none of his business. When I checked into my new room, I had to call down to reception as the lights did not work! When I looked around my room I saw cobwebs, the curtains didn’t close properly, the tv was wonky and the covers were dirty. I arrived late in the evening and had a long day so I wasn’t wanting to change room again!! When I got into bed it was quickly apparent the mattress was VERY old. No springs at all in the middle of the mattress! Stiff as a board. I called round a few hotels in the area to stay and but none has availability so I have been stuck with this awful room! I ended up staying in room 144. The mattress needs to be thrown away! I wouldn’t even let a dog sleep on it! The room is very noisy also! It has a constant whirring sound from either the toilet cistern or something else.

Posted by on 7 Jun 2019

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2 out of 5

Jools Holland weekend

Room frreezing and couldn't get heating to work. Portable heater in room leg broken. Went to Reception to advise and noticed change in attitude. Prob resolved. Later access card did not work- 3 visits to reception before resolved. Terrible breakfast room and breakfast. Room spacious and beds clean and comfortable.

Posted by , from oxfordp on 27 Nov 2017

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3 out of 5

Great location - mediocre hotel

Pros: The location
Cons: Breakfast
Location: With the station around the corner, the whole of London is available. We did a West End show one day and Kew Gardens the next
The location is great for exploring London as it is just a minute away from Earls Court tube station. But the rooms are small and the bathrooms require some flexibility to open and close the door. Breakfast is a very basic uninspiring continental self serve, but you can eat as much as you want.

Posted by , from UK on 27 Jun 2017

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1 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Deputy General Manager

Dear Guest Thank you very much for sharing your honest feedback following your stay at City Continental Kensington We are very grateful for your observations as it presents us the opportunity to better serve our guests in the future. Your feedback is greatly appreciated and we hope to welcoming you back soon for a better experience. Kind Regards

4 out of 5
la chambre était très petite mais propre et l'hôtel est bien situé

Posted by on 16 Oct 2019

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Comment from Hotel Management

23 Oct 2019 by Deputy General Manager

Dear Guest Thank you very much for sharing your honest feedback following your stay at City Continental Kensington We are very grateful for your observations as it presents us the opportunity to better serve our guests in the future. Your feedback is greatly appreciated and we hope to welcoming you back soon for a better experience.

3 out of 5
Wir hatten in unserem Zimmer keine Möglichkeit die Kleider zu verstauen. Das Zimmer war nur durch eine schmale Treppe erreichbar, mit einem grossen Koffer sehr mühsam. Ansonsten war das Zimmer für uns in Ordnung. Klein aber fein. Das Frühstück ist wirklich sehr minimalistisch. Toast und trockene Brötchen...

Posted by on 15 May 2019

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3 out of 5
Toilette mit Dusche gut Schlafzimmer genügend sollte einmal Renoviert werden.

Posted by on 28 Apr 2019

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4 out of 5
Gut gelegenes, sauberers Stadthotel mit Freundlichem Personal an der Reception

Posted by , from switzerland on 27 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by AJ

Dear Guest, Thank you very much for taking the time to share your feedback here on Expedia reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi

2 out of 5
Nicht die angegeben Sterne wert. Frühstück minimalistisch

Posted by , from Schweiz on 21 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by AJ

Dear Guest, Thank you very much for taking the time to share your feedback here on Expedia Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager

4 out of 5
Sijainti oli paras mahdollinen. Metrolinja Picadilly line toi suoraan Heatrown lentokentältä hotellille. Huoneet ja käytävät olivat ahtaita kuten vanhasa rakennuksessa voi olla, mutta viihtyisät. Kevyt aamianen oli hyvä, tosin jäi kaipaamaan jotain vihanesta. Henkilökunta oli erittäin ystävällistä.

Posted by , from Suomi on 18 Sep 2018

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Comment from Hotel Management

24 Sep 2018 by AJ

Dear Guest, Thank you very much for taking the time to share your feedback here on Expedia Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager

About the City Continental Kensington London

Location 11-13 Penywern Road, London, England SW5 9TT

Renovations + Closures

This property is closed from 1 June 2021 to 30 September 2021 (dates subject to change).

The following facilities or services will be unavailable from September 1 2021 to December 31 2021 (dates subject to change):

  • Breakfast
  • Daily housekeeping

The property is closed between 1 September and 31 December.

The property will be renovating from 1 September 2021 to 31 December 2021 (completion date subject to change). The following areas are affected:

  • Lift
  • Exterior
  • Front desk
  • Hallway
  • Lobby

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

City Continental Kensington London offers its guests tour or ticket assistance, multilingual staff, and a television in common area. WiFi is free in public spaces. This 3.5-star London hotel is smoke free.

  • 74 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (21.9 km / 13.6 mi)
  • Train station: Kensington (Olympia) Station (1.7 km / 1 mi)
  • Metro station: Earl's Court Station (0.3 km / 0.2 mi)

Room Amenities

City Continental Kensington London offers 74 forms of accommodation with a safe and coffee/tea makers. Plasma televisions come with satellite channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10 per person (approximately)
  • Early check-in fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Continental Kensington London
  • Continental Hotel
  • Continental Hotel London City Kensington
  • City Continental Hotel London
  • City Continental London Kensington England
  • City Continental London Kensington Hotel London
  • City Continental Kensington London Hotel
  • City Continental Hotel
  • City Continental
  • City Continental Kensington London Hotel
  • City Continental Kensington London London
  • City Continental Kensington London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.