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Cranley Hotel London

4-star property
10 Bina Gardens, London, England 020 3788 4841
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2.0 out of 5
See all 8 ebookers Reviews

"Quirky hotel located a nice walkable distance from Russell Square. Location is great but the condition is a little rough around the edges and cleanlin ... " More

By a verified traveller on Thu 15 Feb 2024

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£106* Per night/room 12 May - 13 May

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (with Four Poster Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Single Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Cranley Hotel London . During your stay, you're just a quick walk from Cromwell Road. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Natural History Museum and Imperial College London

Cranley Hotel London ratings based on 8 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Cranley Hotel London

Everyone (1) Couples (5) Family (1)
3 out of 5
Quirky hotel located a nice walkable distance from Russell Square. Location is great but the condition is a little rough around the edges and cleanliness isn’t the best. The staff we experienced weren’t the friendliest, on arrival little communication or a welcome was given, was told to ‘sit there and fill the check in form out’ The breakfast was too poor, with very little options - we went to breakfast around 9am and only had the choice of brown toast, cheese & ham. Tea was also cold and there were no bowls available for cereal. If you can get one of the cheapest rooms say £50-60 then go for that option but don’t pay anymore than that.

Posted by on 15 Feb 2024

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1 out of 5
The location was good But 1) No respect to COVID 19 government guidelines measurements regarding in this hotel. No one was wearing mask, a lot of people were gathering in the reception hall with no social distance and no hand wash was offered. 2) the room was very old with Few amenities. - the bed was good - the room temperature: was too hot - the carpet was ruggedly. - the fridge : not working - the safe: not working - the air conditioning: not working - No coffee or tea or drink or even empty Cups 3) The bathroom: - No paper toilet - low hot water pressure - no bathrobe as described 4) the staff were unhelpful and unprofessional 5) No VIP PERKS if you expect to receive ones. 6) this hotel is not 4 stars and should be reviewed. 7) Generally it is unpleasant place to stay and should be avoided.

Posted by on 16 Sep 2020

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4 out of 5

Posted by on 13 Jun 2019

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1 out of 5
First executive room I booked was dirty, stained headboards , dusty sideboard. We had a portable air con unit that the vent pipe didn’t reach out the window! The bathroom water would start then stop and start and stop again in the shower, basin and toilet. We moved to a downgraded room and had exactly the same problem. Tried having a shower but the water would start then stop and repeat. I’ve never experienced this in a 4 star London hotel!! We also had to ask for an iron and board, when this arrived it, the board was burnt and falling apart and the iron had exposed cables on the lead! There is a fridge in the room with nothing in it, not even a bottle of water and there are no tea making facilities. We couldn’t even pour a glass of water in the bathroom as the water would shoot out of the taps and explode everywhere!! The second room also didn’t have a working air con unit so it was a very hot and humid nights sleep! Very disappointing hotel.

Posted by on 2 Jun 2019

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1 out of 5
Das Personal war sehr unfreundlich, jeder Aufwand war zuviel, der Gast hat nicht erste Priorität,ist eher ein Stressfaktor Die Matrazen,der Boden,die Vorhänge, waren fleckig und aus dem Lavabo kammen Ameisen. Wir waren 5 Tage da und es wurden nur 2 mal die Betten gemacht und der Müll entfernt, es gab keine Frischen Handtücher oder Wc- Papier. Es fehlten Dinge wie ein Haartrockner,Zahnpastabecher,Wasserkocher,Wc-bürste,Gläser etc... das zu einem Hotelzimmer gehört.Im Badezimmer hatte es schimmel und Kalkflecken. Auf das Frühstück haben wir ganz verzichtet da die Hygiene nirgends gegeben ist. Aus den Steckdosen sprühten funken. Das Geld war es leider nicht Wert und ich verstehe nicht wie man so ein Hotel führen kann. Ich empfehle dieses Hotel nicht weiter.

Posted by on 30 Dec 2023

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2 out of 5
Great location, but the hotel was a abomination. Everything was dirty, the place was worn down. No cleaning, nor service from the staff. Can only recommend, if you want Eternal daughter experience.

Posted by on 17 Jun 2023

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1 out of 5
Madame, Monsieur, Je fais rarement un commentaire sur un hôtel ou une chambre. Je fais confiance à vos photos. Malheureusement cette fois elles étaient clairement trompeuse. Moquettes tachées, usée et déchiré, rideaux également déchiré et tachés d'eau de pluie, poussière partout. Aucune prestation comme un sèche cheveux, peignoirs, pas de savon pour la douche, uniquement deux minuscules shampoing, le pommeau de douche rempli de calcaire depuis un bon moment, pas de minibar. Pour ce qui est du petit déjeuner du pain de mie avec un peu de beurre emballé dans un film plastique ou il faut être contorsionniste pour y accéder. Un misérable morceaux de jambon même pas au frais poser sur le bord d'une table basse. Nous avons changer de chambre par 2 fois. Et 2 fois c'était la même choses. La poussière et le niveau d'hygiène douteux était la norme. J'ai discuté avec des personnes de l'hôtel pour leurs demander s'ils étaient satisfait de leur séjours, les deux m'ont dit que c'était une horreurs et qu'ils ne reviendaient plus. Une des dame m'as avouer que quand il pleuvait de l'eau s'infiltrait par la fenêtre. Nous avons eu une chambre au 3ème étages et l'ascenseur était en panne. Nous avons décidé de partir après une seule nuit pour aller au Novotel London Waterloo. Les photos que vous avez mis sur le site ont toutes été retouchée par ordinateur parce que ce n'est pas du tout comme ça que l'ont constate l'état des lieux. Merci de revoir les étoiles donné à cet établissement. Cdt PS

Posted by on 11 Apr 2023

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3 out of 5
La propreté laisse à désirer. Nous avons dû demander à changer de chambre en arrivant. Le matelas datait, était brun et était déchiré. La vitre de la salle de douche avait des moisissures. Heureusement nous avons pu changer de chambre.

Posted by on 19 Jun 2019

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About the Cranley Hotel London

Location 10 Bina Gardens, London, England SW5 0LA

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, a terrace, and tour or ticket assistance are also featured at the business-friendly Cranley Hotel London . This 4-star London hotel is smoke free.

  • 39 guestrooms or units
  • 6 levels
  • 3 buildings
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: West Brompton Underground Station (1 km / 0.6 mi)
  • Metro station: Gloucester Road Underground Station (0.5 km / 0.3 mi)

Room Amenities

Cranley Hotel London offers 39 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include dressing gowns, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Cranley Hotel London has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Casino nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Each adult staying at the property must present valid photo identification at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cranley
  • Cranley Hotel
  • Cranley Hotel London
  • Cranley London
  • The Cranley
  • Cranley Hotel London Hotel
  • Cranley Hotel London London
  • Cranley Hotel London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.