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4.0 out of 5

"A lot better than average airport hotel, better bathroom, bathrobe and you don’t often get one , less clinical environment, lovely staff, really happy ... " More

By a verified traveller on Sat 15 Feb 2020

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Standard Room, 1 King Bed (Walk-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£99* Per night/room 5 May - 6 May

Club Suite, 1 King Bed (Crowne Plaza, Club Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed (Club Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Crowne Plaza London Heathrow T4, an IHG Hotel. During your stay, you'll be connected to a railway/underground station and close to Twickenham Stadium. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds, low noise level and spaciousness
  • 12 minutes by car from Twickenham Stadium and 13 minutes from Runnymede Air Forces Memorial
  • Airport shuttle service available for a fee

Crowne Plaza London Heathrow T4, an IHG Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza London Heathrow T4, an IHG Hotel

Everyone (4) Family (1)
3 out of 5

Posted by , from Enfield LONDON on 22 Jun 2023

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Comment from Hotel Management

12 Jul 2023 by Shaun

Thank you for choosing our hotel for your accommodation and for taking the time and trouble to complete the survey. I was absolutely delighted and very grateful to see the scores given and to read your very positive comments, we hope we are able to welcome you back to the hotel again soon.Best regards,

3 out of 5

Posted by , from Tunbridge Wells on 4 Nov 2022

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5 out of 5

Posted by on 7 May 2022

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5 out of 5
A lot better than average airport hotel, better bathroom, bathrobe and you don’t often get one , less clinical environment, lovely staff, really happy with this hotel

Posted by , from Yorkshire on 15 Feb 2020

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Comment from Hotel Management

16 Feb 2020 by Crowne Plaza London Heathrow T4

Dear Valuable Guest, Many thanks for your kind review. We are pleased that you had a good time and we hope to welcome you back soon. Best Regards

4 out of 5
Ablage im Bad für Kleidung wäre von Vorteil. Einmal wurde room Service vergessen (keine frischen Handtücher, Toilettenpapier...).

Posted by , from Küssaberg on 1 Jan 2020

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Comment from Hotel Management

3 Jan 2020 by Crowne Plaza London Heathrow T4

Dear Valuable Guest, Many thanks for your kind feedback. We hope to welcome you back in the near future. Best Regards.

About the Crowne Plaza London Heathrow T4, an IHG Hotel

Location Terminal 4, Swindon Road, Hounslow, England TW6 3FJ

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 1313 square feet (122 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and gift shops/news stands are also featured at the business-friendly Crowne Plaza London Heathrow T4, an IHG Hotel. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hounslow hotel is smoke free.

  • 304 guestrooms or units
  • 8 levels
  • 1313 sq ft of conference space
  • 122 sq. m of conference space
  • Built in 2018
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Heathrow Terminal 4 Station (0.8 km / 0.5 mi)
  • Metro station: Heathrow Terminal 4 Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza London Heathrow T4, an IHG Hotel offers 304 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 52-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Urban Brasserie – This brasserie serves breakfast and dinner. A children's menu is available.

Destination Bar – This bar serves dinner and light fare. Open daily.

Express Cafe & Restaurant – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Crowne Plaza London Heathrow T4, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.95 for adults and from GBP 9.95 for children
  • Airport shuttle fee: GBP 5.50 per person (one-way)
  • Covered self-parking fee: GBP 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza London Heathrow T4 Hotel Hounslow
  • Crowne Plaza London Heathrow T4 Hotel
  • Crowne Plaza London Heathrow T4 Hounslow
  • Crowne Plaza London Heathrow
  • Crowne Plaza London Heathrow T4
  • Crowne Plaza London Heathrow T4 an IHG Hotel
  • Crowne Plaza London Heathrow T4, an IHG Hotel Hotel
  • Crowne Plaza London Heathrow T4, an IHG Hotel Hounslow
  • Crowne Plaza London Heathrow T4, an IHG Hotel Hotel Hounslow

You should know

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.