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"Total good experience in this hotel. I can recommend this hotel " More

By a verified traveller on Sun 07 Jul 2019

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Room, 1 Double Bed with Sofa bed, Non Smoking (With Sofa Bed)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Club Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hotel Description

The comfortable rooms at Crowne Plaza London - Heathrow get high marks from our customers. During your stay, you'll be within walking distance of Stockley Park. Free WiFi in public areas, 2 restaurants and an indoor pool are available. This 4-star hotel has 465 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi
  • Enjoy British cuisine while dining at Orwells Brasserie
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests like the restaurant and breakfast
  • Just a 1-minute drive from Stockley Park and a few minutes from Brunel University
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Crowne Plaza London - Heathrow ratings based on 12 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza London - Heathrow

Everyone (8) Business (1) Family (2) Other (1)
5 out of 5
Total good experience in this hotel. I can recommend this hotel

Posted by on 7 Jul 2019

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4 out of 5

Posted by on 11 Apr 2019

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1 out of 5
Roof leaking buckets in corridor dated 1990 rooms swimming pool cold hot tub. It working all in all not very good hotel

Posted by , from London on 13 Oct 2018

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4 out of 5
All perfectly acceptable. The reviewers have asked for more words than this but I think it sums it up!?

Posted by on 9 May 2018

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Comment from Hotel Management

19 Jun 2018 by Alvaro Garcia-Lastra

Dear guest, Thank you for choosing our hotel and taking the time to provide feedback. It is good to hear that our hotel met your expectations and we are looking forward to seeing you again soon. Best regards, Alvaro Garcia-Lastra Senior Guest Services Manager

5 out of 5

Stay, park, fly

All very good. Enjoyed the Indian meal at Eriki Hassle free check-in Nice rooms

Posted by , from Bristol on 18 Oct 2017

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2 out of 5

Awful would never stay again

Mixed our room up gave someone else a key to access our room was on the middle of having a shower they walked right in Hotel staff said it was a error from the computer Staff are not helpfull and would not stay again The so called is terrible and nothing worked in there

Posted by , from Heathrow on 12 May 2017

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3 out of 5

A mistake.

Pros: The Staff were excellent.
Cons: Updating the old fashioned rooms.
Location: Not possible to walk to any interesting places or shops, but there was a five pound shuttle bus to Heathrow, where one can catch a tube into London.
This Hotel desperately requires refurbishing! I was thankful that it was possible to open the window (even though it was blocked at only 4 inches) as the room smelt so musty and mouldy that I hated to return. Unfortunately my booking was untransferable, so I could not change to the Holiday Inn next door. Sorry to be negative but this is fact.

Posted by on 6 Aug 2016

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5 out of 5

Room for respite.

I booked a night to coincide with a course I was attending at the hotel.My room was available in good time,and was spacious and comfortable. What impressed me was a fridge for use in my room ( previous mini bar) and the high standard of cleanliness. Top this with use of the gym and pool ,and I was in heaven. There were options to eat in 2 restaurants,a bistro or the bar,which was a great choice. The hotel put on a low cost three course lunch for our course. The chef came out to explain the gluten status of the meals on offer. I would happily stay again,for a course or prior to flying .

Posted by on 9 Feb 2016

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5 out of 5

It was a lovely family stay

The staff at the reception and the lounge were excellent and very friendly!

Posted by on 28 Jul 2015

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2 out of 5

Posted by on 23 Dec 2018

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About the Crowne Plaza London - Heathrow

Location Stockley Road, West Drayton, England UB7 9NA

Renovations + Closures

This property is closed from 25 March 2020 to 4 October 2020 (dates subject to change).

Property Features

As a guest of Crowne Plaza London - Heathrow, you'll find an indoor pool, a health club, a spa tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A terrace, multilingual staff, and a garden are also featured at the business-friendly Crowne Plaza London - Heathrow. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star West Drayton hotel is smoke free.

  • 465 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (4.1 km / 2.5 mi)
  • Train station: West Drayton Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza London - Heathrow offers 465 forms of accommodation with minibars and a safe. A pillow menu is available. Plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10 AM.

Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.

Starbucks – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 18.50 per person (approximately)
  • Self-parking fee: GBP 16.00 per day
  • Extended parking fee: GBP 16 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Heathrow
  • Crowne Plaza Heathrow London
  • Crowne Plaza London Heathrow
  • Crowne Plaza London Hotel Heathrow
  • Heathrow Crowne Plaza
  • London Crowne Plaza Heathrow
  • London Heathrow Crowne Plaza
  • Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
  • Crowne Plaza West Drayton
  • Crowne Plaza London Heathrow Hotel West Drayton
  • Crowne Plaza London Heathrow Hotel
  • Crowne Plaza London Heathrow West Drayton
  • Crowne Plaza London Heathrow
  • Crowne Plaza London - Heathrow Hotel
  • Crowne Plaza London - Heathrow West Drayton
  • Crowne Plaza London - Heathrow Hotel West Drayton

You should know

  • Pool access available from 6:30 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.