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4.8 out of 5

"The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and the ... " More

By a verified traveller on Sun 29 Aug 2021

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, River View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Crowne Plaza London - Kingston, an IHG Hotel. During your stay, you'll be close to Hampton Court. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the beds and the helpful staff
  • Just a 1-minute drive from Thames River and a few minutes from Hampton Court

Crowne Plaza London - Kingston, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza London - Kingston, an IHG Hotel

Everyone (1) Couples (1) Friends (1)
5 out of 5
The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and there are no vending machines for bottled water or snacks when everything else is closed. The staff were using the pandemic excuse. But I have no idea why the pandemic would affect the opening hours of the bar. Breakfast was buffet style with a good selection and freshly cooked.

Posted by on 29 Aug 2021

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Comment from Hotel Management

22 Sep 2021 by Glodie M

Dear Des Thank you for the feedback. We appreciate it

5 out of 5
Friendly staff, nice bar area. Fitness room adequate

Posted by on 6 Feb 2020

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Comment from Hotel Management

30 Mar 2020 by Grazia

Thank you for your rate Regards

5 out of 5
Was easy to find and happy and the free parking was good. Hotel staff was friendly and was there when needed

Posted by on 3 Feb 2018

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Comment from Hotel Management

6 Feb 2018 by Tarun Todi

Dear Guest, Thank you for your feedback. We are glad to hear that you had a lovely and pleasant stay with us. We look forward to welcoming you again at the Holiday Inn Kingston South. Kind Regards

4 out of 5

Nice hotel but if you do not have a car a long way out

Very nice room with balcony overlooking the river,very clean with alll the amenities. Sometimes too many people wanting to use the small dining area, therefore waiting for table.

Posted by on 22 Jul 2013

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About the Crowne Plaza London - Kingston, an IHG Hotel

Location Portsmouth Road, Surbiton, England KT6 5QQ

Renovations + Closures

This property is closed from 5 September 2021 to 31 July 2023 (dates subject to change).

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4003 square feet (372 square metres) and includes conference rooms. A 24-hour fitness centre, vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston, an IHG Hotel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Surbiton hotel.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • 4003 sq ft of conference space
  • 372 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Surbiton Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Crowne Plaza London - Kingston, an IHG Hotel offers 121 accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.

Three Sixty – On-site restaurant. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • One child stays free
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.95 per person (approximately)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Kingston South
  • Holiday Inn Kingston South London
  • Holiday Inn London Kingston
  • Holiday Inn London Kingston South Hotel
  • Holiday Inn London Kingston South Hotel Surbiton
  • Holiday Inn London Kingston South Surbiton
  • Holiday Inn South Kingston London
  • Kingston South Holiday Inn
  • Kingston South London
  • London Kingston South
  • Holiday Inn London-Kingston South Hotel Surbiton
  • Holiday Inn London-Kingston South Surbiton, Surrey
  • Crowne Plaza London Kingston
  • Holiday Inn London Kingston South
  • Crowne Plaza London Kingston an IHG Hotel
  • Crowne Plaza London - Kingston, an IHG Hotel Hotel
  • Crowne Plaza London - Kingston, an IHG Hotel Surbiton
  • Crowne Plaza London - Kingston, an IHG Hotel Hotel Surbiton

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.