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4.2 out of 5

"Location was good, overall a pleasant stay, although the room size was disappointing, very small double / twin room. The hotel was unable to provide a ... " More

By a verified traveller on Mon 04 Oct 2021

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£117* Per night/room 16 Oct - 17 Oct

Dorsett Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premier Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Dorsett City London's great location. During your stay, you're just a quick walk from Financial District. Enjoy features like free WiFi in public areas, plus 2 restaurants and a gym.

  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Within a 15-minute walk of Tower Bridge and Tower of London

Dorsett City London ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dorsett City London

Everyone (16) Couples (8) Family (4)
2 out of 5
We booked in for a 1 night stay, for my birthday (me and my fianceé)- mostly because of the views and rooftop bar, and the gorgeous photos of the hotel online. Disappointing stay. The room itself: for a 4-star hotel, and for the price we paid, we were expecting a clean, well-amenitied room. - We arrived- the shower leaks all over the bathroom when used, and the drain was faulty/blocked. - The wine glasses in our room were clearly used and dirty, with finger marks and smudge marks all over them. - There was a rip in the bed sheet. - Outside our window, was building works which wasn't quite the gorgeous city view the hotel gallery shows. - On top of this, our TV wasn't working. Called the front desk twice, they sent someone up to check it- he tried his best and came back several times, still couldn't get it work. Fast-forward 6 hours after we'd arrived- and several more calls to the desk, they eventually ask if we'd like to move room. We were moved to

Posted by on 20 Oct 2021

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Comment from Hotel Management

16 Nov 2021 by GM of Dorsett City London

Dear Hania Thank you for staying with us and we regret to note that things did not turn out as planned especially since the stay was supposed to coincide with your birthday celebration. Please accept your sincere apologies over the shortcomings in all areas mentioned in your review. Most certainly I will address of all these for our continuous service improvement. Thank you so much for the valuable input which is highly appreciated.

1 out of 5
We were accosted outside the hotel. It appeared to have a nightclub in the bar on the roof. I didn't feel safe at all so we returned home.

Posted by on 4 Oct 2021

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Comment from Hotel Management

18 Nov 2021 by GM of Dorsett City London

Dear Ruth Please accept our apologies over the incident outside the hotel. Even though there's a rooftop bar in the hotel, rest assured, guests' safety and well-being is our top priority and our associates are also on hand to assist should the need arises. Sincerely

3 out of 5
Location was good, overall a pleasant stay, although the room size was disappointing, very small double / twin room. The hotel was unable to provide an additional pillow, as they did not have any! When the room was cleaned, towels were removed and not replaced, tea making facilities were not replenished, and there was no teaspoon in the room. It took several requests to get these items replaced, and we never did receive a teaspoon!

Posted by on 4 Oct 2021

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Comment from Hotel Management

18 Nov 2021 by GM of Dorsett City London

Dear Rebecca Please accept our sincere apologies over the challenges experienced during your stay with us. We have taken note of all the areas of concern and will be addressing these to ensure that we continue to deliver our service promise. Thank you so much for sharing with us. Regards

5 out of 5

Posted by on 12 Sep 2021

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5 out of 5
One of the best we've stayed in, in London. Great location, bathroom was massive and stocked with amazing Elemis products. Aircon was all touchscreen, including the message for house keeping, fully ahead of the game. They had a good rooftop bar but we were unable to get a reservation unfortunately.

Posted by on 31 Aug 2021

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5 out of 5

Posted by on 29 Oct 2019

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5 out of 5
The roof bar views are amazing. Location is great with Aldgate tube station next door to the hotel.

Posted by on 5 Aug 2019

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5 out of 5

Posted by on 4 Aug 2019

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5 out of 5
The hotel is amazing. Location is 5 min walk away from tower bridge and Aldgate tube station is next door to the hotel. This hotel has a great roof top bar which overlooks the iconic buildings of London. Rooms and service are amazing. Highly recommend

Posted by on 28 Jul 2019

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3 out of 5

Posted by on 22 May 2019

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Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Dorsett City London. This 4-star London hotel is smoke free.

  • 1 building
  • 267 guestrooms or units
  • 13 levels
  • 2 dining venues
  • Built in 2017
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Fenchurch Street Station (0.8 km / 0.5 mi)
  • Metro station: Aldgate Station (0.1 km / 0.1 mi)

Room Amenities

Dorsett City London offers 267 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 11 AM.

Jin Bo Law Sky Bar – On-site rooftop bar.

VQ Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Shikumen – This restaurant specialises in Chinese cuisine. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorsett City London Hotel
  • Dorsett Hotel
  • Dorsett City London England
  • Dorsett City London Hotel
  • Dorsett City London London
  • Dorsett City London Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.