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4.3 out of 5

"I just love the staff and service we always get and it’s Super Convenient for Westfield " More

By a verified traveller on Sun 01 Dec 2019

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Dorsett Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£62* Per night/room 21 Nov - 22 Nov

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Dorsett Shepherds Bush's great location gets high marks from our customers. During your stay, you're just a quick walk from Westfield London Shopping Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. Built in 2014, this 4-star hotel has 317 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with MP3 docking stations, LCD TVs and minibars
  • Free WiFi
  • Enjoy Asian cuisine while dining at Shikumen
  • To-go breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the value of their stay
  • Just a 4-minute walk from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street

Dorsett Shepherds Bush ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dorsett Shepherds Bush

Everyone (14) Couples (3) Family (3)
5 out of 5
I just love the staff and service we always get and it’s Super Convenient for Westfield

Posted by on 1 Dec 2019

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Comment from Hotel Management

5 Feb 2020 by Dorsett Shepherds Bush team

Thank you for the amazing review! Glad you had a great time with us. We are looking forward to welcoming you again soon!

5 out of 5

Posted by on 27 Oct 2019

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5 out of 5
The Dorsett was an oasis of calm. An absolutely beautiful hotel. We were wowed from the moment we stepped in the lobby. It reminded me of the London Hard Rock Hotel - great hip vibe but super cool and wonderful scent to match. Check in was seamless and staff very helpful (even when I got accidently locked out of my room late at night). Would stay again at the drop of a hat!

Posted by on 16 Sep 2019

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5 out of 5

Posted by on 28 Aug 2019

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2 out of 5
Nice hotel good location large bedrooms good breakfast choice

Posted by on 15 Aug 2019

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4 out of 5
Close to all amenities good pubs plenty of life going on

Posted by on 10 Aug 2019

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5 out of 5
It’s a beautiful hotel with lovely staff. Loved the decor throughout

Posted by on 14 Jul 2019

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4 out of 5

Posted by on 9 Jul 2019

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3 out of 5

Posted by on 8 Apr 2019

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2 out of 5
First room smelt of cigarette smoke, had to move room. Second room (and first) had stained furniture, very offputting. Tiny windows, light conditions like a prison cell. Bathroom and fittings quite cheap. The only nice things were the front of house staff and the design of the atrium, that they like to show off in their photos. Needs a revamp ASAP. Like a second tier Chinese hotel, despite the glossy shell.

Posted by on 27 Mar 2019

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Renovations + Closures

The following facilities or services will be unavailable from October 13 2021 to January 31 2022 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Dorsett Shepherds Bush. Smoking is allowed in designated areas at this 4-star London hotel.

  • 1 building
  • 317 guestrooms or units
  • 8 levels
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Shepherd's Bush Station (0.7 km / 0.4 mi)
  • Metro station: Shepherd's Bush Market Underground Station (0.3 km / 0.2 mi)

Room Amenities

Dorsett Shepherds Bush offers 317 forms of accommodation with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • MP3 dock
  • LCD television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.

Shikumen – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.

Jin – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts Visa, Mastercard and American Express; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 10 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorsett Shepherds Bush
  • Dorsett Shepherds Bush Hotel
  • Dorsett Shepherds Bush Hotel London
  • Dorsett Shepherds Bush London
  • Shepherds Bush Dorsett
  • Dorsett Shepherds Bush, London England
  • Dorsett Shepherds Bush Hotel
  • Dorsett Shepherds Bush London
  • Dorsett Shepherds Bush Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.