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DoubleTree by Hilton Hotel London - Chelsea

4-star property
Imperial Road Imperial Wharf, London, England 020 3788 4841
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4.5 out of 5
Wonderful!
See all 6 ebookers Reviews

"We enjoyed a lovely three night stay at the end of November. Upon arrival, every member of staff at reception were so friendly and helpful and the rec ... " More

By a verified traveller on Tue 24 Jan 2017

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Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£115* Per night/room 10 Apr - 11 Apr

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at DoubleTree by Hilton Hotel London - Chelsea. During your stay, you're just a quick walk from Thames River. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests speak favourably about the proximity to public transport and the overall condition of the property
  • 0.8 mi (1.2 km) from Stamford Bridge Stadium and 3 mi (4.8 km) from Buckingham Palace

DoubleTree by Hilton Hotel London - Chelsea ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel London - Chelsea

Everyone (6)
5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

2 Jun 2021 by Cherine

Dear Guest, Thank you very much for scoring us a 5 out of 5. We look forward to welcome you back in the future.

5 out of 5

Beautiful hotel!

Pros: Everything was really lovely, friendly staff, exceptional standards of cleanliness, great location!
Cons: The drains in the shower.
Location: Great location in terms of getting away from the hustle and bustle of London. One minute's walk from the station, Tesco and restaurants nearby.
We enjoyed a lovely three night stay at the end of November. Upon arrival, every member of staff at reception were so friendly and helpful and the reception/foyer/bar area were all spotless and clean. The welcome cookie was to die for! Particularly after travelling for a few hours. Our room was a great size, the bed was huge and so comfortable. The sheets/towels were exceptionally clean, the only slight problem was that the water accumulated quickly in the shower, meaning that whilst showering there was water completely covering our feet, which was a bit unpleasant as the drains were clearly a bit blocked up. The room was cleaned to a very high standard each day, with tea/coffee replacements daily. Overall we had a fantastic trip to London which was made even better by having a lovely hotel to stay at, the hotel is located in a really nice, quiet area of Chelsea, literally one minute's walk from the train station.

Posted by , from Liverpool on 24 Jan 2017

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Comment from Hotel Management

16 Nov 2017 by Andreea

Dear Elsi, Thank you for taking time to complete the feedback of your recent visit to Chelsea. I am thrilled to hear that our service standards met your expectation. We hope to welcome you back to DoubleTree Chelsea in very near future. Warm regards Andreea Dragu Assistant Manager

5 out of 5

Solid comfortable hotel, good staff

Everything fine. Nice hotel. Location great if you need overland train, but a bit of a walk to the tube.

Posted by on 21 Dec 2016

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4 out of 5

Great location for Stamford Bridge.

Location: Great location for Chelsea FC. Underground links to central London.
Very comfortable overnight stay at this hotel. Chelsea football ground a short 10 minute walk away. Hotel staff very polite and helpful. I had researched where to park our car in advance of our stay and was happy to find underground parking just round the corner as the hotel does not have its own parking. We were directed to pop into hotel reception where upon staff contacted the car park by phone to request access through the barrier. We paid £25 for parking; effective from 1pm on the day of arrival to 6pm the following day. Overall, really happy with the whole experience. The only negative I can say is that there weren't enough towels/cups/glasses in the room on arrival. I had booked a room for three people but provision made for only two. This was slightly irritating. The positives - we were granted early check in at no extra cost, car parking as mentioned, location, lovely breakfast, helpful staff. We'll definitely be back. Thank you.

Posted by , from Barnstaple, Devon on 11 Nov 2016

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4 out of 5

good at first, just OK after a couple of days

There’s a lot to like here: friendly staff, comfortable room, good location. I particularly like that the room came equipped with a tea kettle and small refrigerator (Tesco Express is across the street) and a personal electronic safe for valuables large enough to stow a 15” laptop. another very nice feature is the abundance of electrical outlets, including one by the desk that is Euro-C plug and another in the bath that is global. Bonus: the window opens (slightly) for fresh air. that said, the bad: curiosily on my final day, room housekeeping service did not make an appearance until 18:24 (told them to go away at that point); throughput my visit, the room phone’s built-in message-waiting light kept flashing even though I had no messages according to the phone’s automated system and also hotel reception. although the cost is in-line with what most hotels would charge, I recommend skipping the breakfast buffet: not a terrible choice but you can do better given its cost and the fact that there’s both a grocery and a very good coffee shop around the corner.

Posted by , from San Antonio on 4 Dec 2017

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Comment from Hotel Management

8 Jan 2018 by Andreea

Dear Steven, Thank you ever so much for taking the time to review your last stay with us! Firstly I would like to offer my most sincere apologies regarding the inconveniences faced during your stay with us! Rest a sure that i will pass your comments to our HeadHouskeeper to make sure that more trainings will be allocated to our staff members. Also i am really happy that overal you enjoyed your stay with us and that you found the staff really friendly. Regards, Andreea Dragu Assistant Manager

4 out of 5

Schönes Hotel in guter Lage

Direkte Anbindung an die Overground, gemütliche Zimmer.

Posted by , from Magdeburg on 20 Jan 2017

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Comment from Hotel Management

16 Nov 2017 by Andreea

Dear Eva, I am happy to see that you enjoyed your last stay with us! The team and I look forward to see you soon in the near future! Sincerely, Andreea Dragu Assistant Manager

About the DoubleTree by Hilton Hotel London - Chelsea

Location Imperial Road Imperial Wharf, London, England SW6 2GA

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. DoubleTree by Hilton Hotel London - Chelsea also features multilingual staff, concierge services, and laundry facilities.

  • 172 guestrooms or units
  • 6 levels
  • Built in 2004
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: London Imperial Wharf Station (1.9 km / 1.2 mi)

Room Amenities

DoubleTree by Hilton Hotel London - Chelsea offers 172 air-conditioned accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries. This London hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:30 AM.

Grill Restaurant – This restaurant serves breakfast and dinner.

Coffee Lounge and Bar – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 10.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel London Chelsea
  • DoubleTree Hilton London Chelsea
  • DoubleTree Hilton Hotel Chelsea
  • DoubleTree By Hilton Hotel London - Chelsea England
  • Jurys Hotel Chelsea
  • Jurys Inn Chelsea Hotel London
  • DoubleTree Hilton Chelsea
  • DoubleTree By Hilton Hotel London - Chelsea England
  • Jurys Hotel Chelsea
  • DoubleTree by Hilton Hotel London Chelsea
  • DoubleTree by Hilton Hotel London - Chelsea Hotel
  • DoubleTree by Hilton Hotel London - Chelsea London
  • DoubleTree by Hilton Hotel London - Chelsea Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.