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"Nice comfy bed although it’s too narrow. I expect a King size and not Queen. Bottled waters in room are tiny, in plastic, not chilled as there is no f ... " More

By a verified traveller on Mon 26 Aug 2019

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£64* Per night/room 12 Feb - 13 Feb

Deluxe Twin Room, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room, Accessible, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Twin Room (Guest)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed (Water View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

DoubleTree by Hilton Hotel London ExCel's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the overall condition of the property and the location
  • 0.3 mi (0.5 km) from ExCeL Exhibition Centre and 4.4 mi (7.1 km) from London Stadium
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

DoubleTree by Hilton Hotel London ExCel ratings based on 14 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel London ExCel

Everyone (11) Couples (3)
1 out of 5

Posted by on 18 Dec 2021

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3 out of 5

Posted by , from Zurich on 28 Nov 2021

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4 out of 5
Nice comfy bed although it’s too narrow. I expect a King size and not Queen. Bottled waters in room are tiny, in plastic, not chilled as there is no fridge and are a ridiculous £2.75 each. My relatives stayed here the previous week and were shocked to find the water chargeable! No price loop was around the neck. It was on ours. When I checked out, two people next to me were shocked to find a charge for the water. Theirs never had a price on either. There is very little outside free parking so budget on £12 a day for this. It’s free overnight

Posted by on 26 Aug 2019

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Comment from Hotel Management

7 Oct 2019 by GM

Thank you for your feedback. We appreciate your comments and hope to welcome you back again soon Kind regards Richard Mackie General Manager

2 out of 5

Posted by on 9 Jun 2019

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4 out of 5
Clean , well located hotel.for the delights of London , staff helpful and attentive

Posted by on 1 Jun 2019

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4 out of 5

Posted by on 31 May 2019

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5 out of 5
Very friendly and helpful staff. Property was extremely clean and comfortable

Posted by on 10 Apr 2019

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4 out of 5
Great location for Excel London. Had some room issues which were quickly and efficiently resolved by excellent customer service.

Posted by on 18 Sep 2018

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5 out of 5

5 minutes walk to the DLR to anywhere in London

Pros: Location was great for us (we do tend to use this area to stay whenever we visit London - no matter what we are going to do).
Cons: Read the notes or special requests as I did ask for a bath if possible but when I got to the room we only had a shower, no one even mentioned request.
Location: 5 minute walk to the DLR to get to anywhere. 5 minute walk to the Cable Car to the O2.We used it for return trip to cinema @ O2 on Friday night.
We had 2 night stay for Open House London weekend. It was very busy when we arrived on Friday 15th Sept. @ 3pm, but there were plenty of staff at reception to handle us all. Our receptionist was very friendly and processed us speedily. The hotel room was immaculate with fresh fluffy towels and toiletries. No noise could be heard from anywhere when in the room, so slept peacefully each night.

Posted by , from Norfolk on 24 Sep 2017

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4 out of 5
Staff very friendly and helpful would definately stay again

Posted by on 21 Apr 2017

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About the DoubleTree by Hilton Hotel London ExCel

Location Excel, 2 Festoon Way, London, England E16 1RH

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference rooms. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star London hotel.

  • 287 guestrooms or units
  • 9 levels
  • 882 sq ft of conference space
  • 82 sq. m of conference space
  • Built in 2003
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: London West Ham Station (4.3 km / 2.7 mi)
  • Metro station: Prince Regent Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Films for purchase
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

DoubleTree by Hilton Hotel London ExCel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 35 per accommodation, per stay
  • Weight limit: 77 lb per pet
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 12
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Self-parking fee: GBP 12 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Hotel London Docklands
  • Ramada London Docklands
  • DoubleTree Hilton Hotel London ExCel
  • DoubleTree Hilton London ExCel
  • DoubleTree by Hilton Hotel London ExCel Hotel
  • DoubleTree Hilton Hotel ExCel
  • DoubleTree by Hilton Hotel London ExCel London
  • DoubleTree by Hilton Hotel London ExCel Hotel London

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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