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"Only had problems with payment as they said I needed to pay a further amount until the manager sorted out the issue. Apart from that was a great stay " More

By a verified traveller on Mon 17 Dec 2018

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£61* Per night/room 18 Jul - 19 Jul

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Presidential)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The comfortable rooms at DoubleTree by Hilton London Heathrow Airport get high marks from our customers. During your stay, you'll be close to Twickenham Stadium. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2008, this 4-star hotel has 200 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with 24-hour room service, LED TVs and ironing boards
  • Free WiFi
  • Enjoy international cuisine while dining at Brasserie
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a business centre, 7 meeting rooms and conference space
  • On-site recreation includes a 24-hour fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 9 minutes by car from Brunel University and 11 minutes from Kempton Racecourse
  • Airport shuttle service available for a fee

DoubleTree by Hilton London Heathrow Airport ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton London Heathrow Airport

Everyone (13) Couples (1) Family (1)
4 out of 5

Posted by on 19 Jan 2021

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Comment from Hotel Management

17 Feb 2021 by Shannon

Thank you for your feedback. We hope you had an enjoyable stay with us. We look forward to welcoming you to the Doubletree by Hilton again in the near future.

1 out of 5
Not a lot this time with corona virus and few guests service has colapsed

Posted by on 22 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by RR

We appreciate your feedback. We hope to see you soon in the near future.

5 out of 5

Posted by on 5 Dec 2019

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Comment from Hotel Management

5 Dec 2019 by RR

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 11 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by RR

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on 18 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by ruk

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Only had problems with payment as they said I needed to pay a further amount until the manager sorted out the issue. Apart from that was a great stay

Posted by on 17 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Ruk

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Typical airport hotel

Typical comfortable hotel. Buffet breakfast starts at 6am for the few with early flights. Staff need to be aware of requirements for buffet food. Typically the temperature (which I believe is 65c minimum - which should produce a hot breakfast) and the length of display. This hotel, like many, had items that were way below the required temperature and had been out too long.

Posted by on 20 Oct 2017

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Comment from Hotel Management

23 Oct 2017 by Ruk

Dear Guest. Thank you for giving us a 4 star rating and for your comments. I will pass the information to the chef. kind regards

1 out of 5

Don't bother!

Not a bad hotel but the staff aren't great. If you want a decent breakfast wait until you get to the airport! Booked a taxi to the airport from the hotel... didn't arrive and was told it was not booked which delayed us. Very poor and will definitely be avoiding it next time. Asked for the manager to call me to discuss... still waiting for it now!

Posted by , from Romford on 3 Aug 2017

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Comment from Hotel Management

22 Aug 2017 by rr

am very disappointed to hear that you found our service to be below your standards. We would like to know more.

4 out of 5
Location: poor, deprived looking area surrounding the hotel
surprisingly quiet despite being on the ground floor next to the car park and main door to the corridor

Posted by on 29 May 2017

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Comment from Hotel Management

31 May 2017 by Rukhsana

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that the location did not meet expectations. Please give us an opportunity to serve you in the future.

3 out of 5

Ideal for Heathrow however,

Good location and very close to Heathrow, however not on free bus route, despite airport website saying it is. Would stay here again.

Posted by , from York on 1 Mar 2017

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About the DoubleTree by Hilton London Heathrow Airport

Location 745 Bath Road, Hounslow, England TW5 9QE

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. Event space at this hotel measures 3240 square feet (301 square metres) and includes conference rooms. The business-friendly DoubleTree by Hilton London Heathrow Airport also features a 24-hour fitness centre, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of DoubleTree by Hilton London Heathrow Airport was completed in 2014. This 4-star Hounslow hotel is smoke free.

  • 200 guestrooms or units
  • 5 levels
  • 3240 sq ft of conference space
  • 301 sq. m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (4.5 km / 2.8 mi)
  • Train station: Hayes & Harlington Station (4 km / 2.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton London Heathrow Airport offers 200 forms of accommodation with laptop-compatible safes and a safe. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Hounslow hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Brasserie – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and lunch, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.00 per person (approximately)
  • Airport shuttle fee: GBP 4.50 per person (one way)
  • Self-parking fee: GBP 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Heathrow Airport
  • DoubleTree Hilton London Heathrow Airport
  • DoubleTree Hilton London Hotel Heathrow Airport
  • DoubleTree Hilton London Heathrow Airport Hotel
  • DoubleTree by Hilton London Heathrow Airport Hotel
  • DoubleTree by Hilton London Heathrow Airport Hounslow
  • DoubleTree by Hilton London Heathrow Airport Hotel Hounslow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.