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3.8 out of 5

"Standard Hilton. It does what it needs to. Staff were good. Evening meal was good. Beverage quality is ok. Sleep quality was ok. Not my favourite matr ... " More

By a verified traveller on Thu 22 Jul 2021

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£100* Per night/room 14 Aug - 15 Aug

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at DoubleTree by Hilton London Kingston Upon Thames. During your stay, you're just a quick walk from Bushy Park. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi
  • Enjoy a bite to eat at Hawkers Bar and Brasserie, a brasserie that serves local and international cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and comfy beds
  • 7 minutes by car from Richmond Park and 10 minutes from Bushy Park
  • Cats and dogs welcome for a fee (restrictions apply)

DoubleTree by Hilton London Kingston Upon Thames ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton London Kingston Upon Thames

Everyone (4) Couples (3) Family (1)
2 out of 5
Staff excellent, very clean and tidy everywhere Coffee and breakfast good Lounge area cold, sitting having a glass of wine in a coat is not acceptable !! Room very clean and comfortable bed, nice bathroom However room very cold and have to ring reception for them to turn heat on every time you need it switched on Railway very near and irritating when trying to sleep. Would you stay here again - No

Posted by on 30 Nov 2021

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Comment from Hotel Management

30 Nov 2021 by Sara

Dear Alan, Thank you very much for choosing Doubletree by Hilton Kingston Upon Thames and for taking a time to share your experience, your feedback it's really important to us. We look forward to welcome you back in a not too distant future. Sincerely

5 out of 5
Standard Hilton. It does what it needs to. Staff were good. Evening meal was good. Beverage quality is ok. Sleep quality was ok. Not my favourite matress. The street is not the best in Kingston.

Posted by on 22 Jul 2021

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Comment from Hotel Management

22 Jul 2021 by Daniel.

Dear guest: Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. And your comments will help us to continue improving, in order to exceed your expectations on your next visit! We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Daniel DoubleTree by Hilton Kingston

4 out of 5
Very friendly and efficient staff. Lovely spacious , clean room and comfy bed! Inexpensive parking very close by!

Posted by , from Street on 2 Aug 2020

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Comment from Hotel Management

2 Aug 2020 by Kesha

Thank you for the review. We're thrilled to hear your stay with us went well. We look forward to you visiting us again in future!

4 out of 5
Excellent location with a short walk to shops , river and exploring Parks. Rooms are good size, clean and quiet. Check in efficient with safety measures in place to protect hotels guests and staff. Lots of hand sanitizer including in the lift. Only gripe is the hotel advertises there is a car park which is 1min walk in multi-storey which is payable at £14/night. But this is not the case and we paid at the car park machine at cost of £22 for 24hrs - this is not part of the hotel but the information is not up to date.

Posted by on 6 Jul 2020

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Comment from Hotel Management

8 Jul 2020 by Kesha

Dear Guest, Thank you for the great review. We are delighted that you had a great stay with us. We appreciate your feedback regarding the car park and I will ensure that this gets passed to the management and update the information. Kind regards,

5 out of 5
Excellent hotel, really clean and comfortable. Nice bar and breakfast. Parking available at the multi story across the road, about £14 per day. Only negative was the shower is in the bath, having a bad hip I needed asssistance getting in and out. Other than that it was a really good stay and I would book again.

Posted by , from Lincolnshire on 19 Nov 2018

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4 out of 5

Very nice hotel

Stayed here for a corporate event at Hampton Court. Booked in my boss too, he got the train from the north and he was pleased it was so close to the station. I drove and the car park is opposite the hotel. Clean rooms and well equipped. Had a light lunch which wasn't too expensive. Very nice hotel.

Posted by on 10 Dec 2017

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2 out of 5
Le linge de toilette inexistant chaque jour. Il faut le demander à chaque fois pour qu’ils nous n’apportent. Pareil pour le savon. La terrasse est tellement sale et les vitres aussi. Poussière partout. Niveau hygiène pour un hilton ça laisse à désirer. C’est un hôtel de passage, ne vous attendez pas à plus alors que ça coûte un bras. Décevant et beaucoup trop cher pour ce que c’est. Je vous le déconseille

Posted by on 6 Nov 2021

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Comment from Hotel Management

9 Nov 2021 by Front Office Team

Dear Guest, Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at Doubletree by Hilton Kingston Upon Thames to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced. Kind Regards, Jeraisy Front Office Supervisor

4 out of 5

Tolles Hotel im Zentrum von Kingston Upon Thames

Pros: Das Hotelteam & Service ,
Cons: wir waren nicht so viel im Hotel, haben auch nicht dort gegessen, von daher schwer zu sagen was es zu verbessern gibt
Location: im Zentrum von Kingston Upon Thames, Bahnhof, Einkaufsmeile, Hampton Cour Palace in der Nähe
Dieses noch sehr neue Hotel liegt im Zentrum von Kingston Upon Thames, nahe des Bahnhofes und des Stadtzentrums. Auch das Zentrum von London ist von hier aus mit einem direkten Zug gut erreichbar. Das Hotelteam & Service ist hervorragend und sehr zuvorkommend.

Posted by on 18 Apr 2017

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About the DoubleTree by Hilton London Kingston Upon Thames

Location 1 Skerne Road, Surrey, Kingston Upon Thames, England KT2 5FJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly DoubleTree by Hilton London Kingston Upon Thames. Parking is available for a fee. You'll have access to the health club at a partner property. A complete renovation of DoubleTree by Hilton London Kingston Upon Thames was completed in 2017. This 4-star Kingston Upon Thames hotel is smoke free.

  • 146 guestrooms or units
  • Built in 2016
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kingston Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton London Kingston Upon Thames offers 146 air-conditioned accommodations with laptop-compatible safes and a hairdryer. 43-inch LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. This Kingston Upon Thames hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on request.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Bath or shower
  • Housekeeping (on request)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Hawkers Bar and Brasserie – This brasserie specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing on site
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night, plus a deposit of GBP 25 per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges a GBP 25 pet fee per stay in addition to the posted nightly pet fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 13.00 and GBP 15.95 for adults, and GBP 0.00 and GBP 0.00 for children (approximately)
  • Covered self-parking fee: GBP 28.00 per night
  • Nearby parking fee: GBP 28.00 per night(328 ft away; open 24 hours)
  • Pet deposit: GBP 25 per stay
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton London Kingston Upon Thames Hotel
  • Doubletree Hilton London Hotel
  • Doubletree Hilton London Kingston Upon Thames
  • Doubletree Hilton London
  • DoubleTree by Hilton London Kingston Upon Thames Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.