4.0 out of 5

"Everything about this 2 night stay was very good, with the exception of tea & coffee provision in room:basic, instant coffee only& not enough teabags ... " More

By a verified traveller on Mon 15 Jan 2018

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Hotel Description

Our customers tell us they enjoy Grange City Hotel's quiet location. During your stay, you're just a quick walk from Tower of London. Free WiFi in public areas, 3 restaurants and a full-service spa are available. Built in 2002, this 5-star hotel has 307 rooms over 12 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine while dining at Forum Restaurant
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, manicures and pedicures or facials at Ajala Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, yoga classes and Pilates classes
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of Tower of London and The Gherkin

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£84 per night

Quadruple Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Grange City Hotel ratings based on 29 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grange City Hotel

Everyone (13) Couples (8) Business (1) Family (4) Friends (2)
2 out of 5
Checkin was functional and not very helpful Great location but needs to upgrade services Not really 5* - more 3.5-4* really

Posted by on 27 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by Grange Hotels Marketing Team

Dear Guest, Thank you for your review. I offer my sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. I understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Kind Regards Grange Hotels Marketing Team

4 out of 5
Nice hotel, friendly staff, good breakfast. Layout of room cld have been better, as well as TV coversge.

Posted by , from Luxembourg on 3 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Grange Hotels Marketing Team

Dear Guest, Thank you for your kind words after your recent stay at our Grange City Hotel. We are very happy to hear that you enjoyed your days with us and would be happy to welcome you to our hotel soon again! Kind Regards Grange Hotels Marketing Team

3 out of 5

Nice location

Cons: Allocation of rooms needs to be looked at
Location: Tower of London , river cruises, lots of walking tours.
We like being in that location, however second time we've stayed there. Always something not quite right for a relaxing stay. Had a triple room in August, only catered for two. Then this weekend was disturbed by a function , very noisy until 12.30. Breakfast in the morning was 'ok. One guest walked in to the restaurant in his bath robe!! Only saving grace we didn't pay too much for the night, but that not the point.

Posted by , from cambridge on 29 Jan 2018

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Comment from Hotel Management

29 Jan 2018 by Grange Hotels Marketing Team

Dear Guest, Thank you for your review of Grange City Hotel London. I regret that your expectations were not entirely satisfied on this occasion that you were apparently disturbed by noise during your recent stay. Please let me reiterate that your valuable feedback has been addressed appropriately with our team, and we very much hope that we will have the pleasure of welcoming you back in the not too distant future, when we may have the opportunity to restore your faith in Grange City Hotel London. Kind Regards Grange Hotels Marketing Team

5 out of 5

Very convenient for underground, luxurious hotel.

Pros: Everything except the above, liked having access to a swimming pool.
Cons: Filter coffee in room, half fat milk, more attention to amount of teabags.
Location: 2 mins from metro, good restaurants walking distance,sights:Tower of London, access to City for business trips and West End.
Everything about this 2 night stay was very good, with the exception of tea & coffee provision in room:basic, instant coffee only& not enough teabags for 2 people to have the same type of tea. For me, any hotel which provides filter coffee in the room(in a sachet or otherwise) is to be recommended. We did not have breakfast so will not comment on standards.

Posted by , from Bristol on 15 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by Grange Hotels Marketing Team

Dear Guest, Thank you very much for taking the time to share your recent experience at our Grange City hotel London. We are so glad you found our hotel a good place to stay, and that you enjoyed the atmosphere at our property. Thank you for your additional comments regarding the tea bags, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. Your feedback is very important to us as we work to be better each and every day. It will be our pleasure to have you return to our hotel in the future. Kind Regards Grange Hotels Marketing Team

3 out of 5

Great location, mostly great hotel

This is the second time I've stayed here, but a little less impressed on my second visit. The shower never really got hot, even after waiting 5-10 minutes. The room was also a part time meeting breakout room, meaning we had only a pull down bed which wasn't massively comfortable. The location was great and the staff were friendly, but id probably try somewhere else on my next visit. I just expected more from what was such a great experience my first time around.

Posted by , from UK on 3 Oct 2016

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5 out of 5

Wonderful break

I always stay here it's a lovely hotel central to various locations. You wouldn't be disappointed .

Posted by on 18 Apr 2016

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5 out of 5

overnight stay

I booked a superior double room with a Queen size bed and breakfast. On checking in I found out that breakfast was not included and the Queen size bed was small for two people. I was informed that breakfast was not part of the deal but I was convinced that it was listed in the package details prior to booking. The staff & management were very helpful and resolved my displeasure by adding breakfast to my booking and upgraded me to an Executive room free of charge. It turned out to be an excellent night.

Posted by on 22 Dec 2015

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5 out of 5


Was perfect for us for our homeymoon, would've been great to have a nicer welcome as it was for our honeymoon.

Posted by on 7 Sep 2015

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4 out of 5

My wife's birthday weekend

I booked 7 rooms for 2 nights in the weekend for my wife's birthday and family reunion. We had very good breakfast and also one evening meal at hotel restaurant for convenience as the hotel is a little far away from restaurant area. But the hotel is located next to the tower bridge and you have a quite new London city parking house just around and there is a tube station next to the hotel so it was quite convenient from these aspects. There is a 25m swimming pool, sauna and a big gym in the basement and we enjoyed them very much. Staff were very friendly and helpful as well. One point I noticed was that rooms and corridor looked a little tired and a bit far from tiptop condition for 5 star hotel. I travel a lot and stay many other hotels, so it was slightly below for my expectation. For overall experience and also value for money, I would recommend this hotel.

Posted by on 6 Apr 2015

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5 out of 5

Girlie Weekend

We had a great weekend in this 5* hotel and would recommend it to friends. When we booked in we were very kindly given a room upgrade to an exective room .......FAB x

Posted by on 1 Dec 2014

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Property Features

Grange City Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Grange City Hotel. This 5-star London hotel is smoke free.

  • 1 building
  • 307 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Built in 2002
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


  • Airport: London (LHR-Heathrow) (30.7 km / 19.1 mi)
  • Train station: London Fenchurch Street Station (1 km / 0.6 mi)
  • Metro station: Tower Hill Station (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Grange City Hotel offers 307 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and a hairdryer. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.

Forum Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner.

Lutetia Bar and Brasserie – This restaurant specialises in French cuisine and serves lunch and dinner.

Koto II – This restaurant specialises in Japanese cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Ajala Spa has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 23.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grange City Hotel London
  • Grange City Hotel
  • Grange City London
  • Grange City
  • Hotel Grange City
  • Grange City Hotel London, England

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.