26 Nov 2019 by GR Team
Dear Guest, Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve. Kind regards, Guest Relations Team
6 Jun 2019 by GR Team
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Great Cumberland Place. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely Guest Relations Team
25 Feb 2019 by Meski
Dear Guest, Thank you for your online feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team
22 Oct 2018 by Meski
Dear Vicki, Thank you for your online feedback. On behalf of our entire team, we sincerely apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve our rooms and service going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Kind regards, The Cumberland Team
31 Aug 2018 by Meski
Dear Darren, Thank you for your online feedback. We are in the process of upgrading all of our guests lift please accept our sincere apology for the inconvenience that was cased. On a lighter note breakfast is the essential fuel to a good day so we are pleased to hear you enjoyed our buffet breakfast in our Market Restaurant. It is our team that make the hotel come alive with their great service, so we delighted that you found them to be friendly and helpful and they were very proud to read your comments. We look forward to welcoming you back soon. Kind regards, The Cumberland Team
Great Cumberland Place offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The luxury Great Cumberland Place also features dry cleaning/laundry services, a porter/bellboy, and a lift. For a fee, parking is available. This 4.5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking reservations required
Great Cumberland Place offers 119 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.