4.1 out of 5

"There needs to be more functioning lifts. Checking in was quite chaotic Breakfast was Amazing Staff were very helpful and pleasant Room was lovely " More

By a verified traveller on Tue 21 Aug 2018

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Great Cumberland Place. During your stay, you're just a quick walk from Oxford Street. Free WiFi in public areas, dry cleaning service and a round-trip airport shuttle (surcharge) are available. Built in 1929, this 4.5-star hotel has 119 rooms over 6 floors. Free WiFi and digital TV channels are available in all rooms.

  • Air-conditioned rooms with digital TV, coffee/tea makers and laptop-compatible safes
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests like the room service and restaurant
  • Steps from Oxford Street and Marble Arch
  • Airport shuttle service available for a fee

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£172 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Great Cumberland Place ratings based on 296 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Great Cumberland Place

Everyone (23) Couples (104) Business (14) Family (68) Friends (65) Other (18)
3 out of 5
I love the location of the property. I took a bus to and from hotel at Marble Arch so it very close for me to drop my bags and collect my bags in evening before leaving London. Marble Arch station within a min or two walk, and plenty of shops and restaurants closely on Oxford St. Staff were friendly and extremely fast for check-in and check-out. I'm happy that I was able to store my bags after check-in. The room was very big and clean despite the sink looking a little rusty. The amenities of the room were disappointing. Although it was a surprise to find that there was a complimentary breakfast, there was a lack of options and the breakfast room was very small so I took my breakfast back to my room.

Posted by on 5 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by GR Team

Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Great Cumberland Place. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely Guest Relations Team

5 out of 5
Lovely room. Quick check in. Great location next door to Marble Arch tube station

Posted by on 18 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Meski

Dear Guest, Thank you for your online feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team

3 out of 5
Convenient for Park Lane, Oxford Street and Marble Arch, the hotel is a bit tired and things like cleaning in the main areas could be better. The carpet looks like it needs a good vacuum and items left outside doors could be cleared sooner. That said I would still return purely for the convenience

Posted by , from Staffordshire on 22 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Meski

Dear Vicki, ​Thank you for your online feedback. On behalf of our entire team, we sincerely apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve our rooms and service going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Kind regards, The Cumberland Team

4 out of 5
There needs to be more functioning lifts. Checking in was quite chaotic Breakfast was Amazing Staff were very helpful and pleasant Room was lovely

Posted by , from England on 21 Aug 2018

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Comment from Hotel Management

31 Aug 2018 by Meski

​Dear Darren, ​Thank you for your online feedback. We are in the process of upgrading all of our guests lift please accept our sincere apology for the inconvenience that was cased. On a lighter note breakfast is the essential fuel to a good day so ​we are​ pleased to hear you enjoyed our buffet breakfast in our Market Restaurant. It is our team that make the hotel come alive with their great service, so we delighted that you found them to be friendly and helpful and they were very proud to read your comments. We look forward to welcoming you back soon. Kind regards, The Cumberland Team

4 out of 5

Good improvement

Has improved from when I have stayed here previously. Check in was quicker, room fairly spacious and very clean, comfortable nights sleep.

Posted by , from Lowestoft on 10 Oct 2017

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5 out of 5

Great hotel close to shops

Pros: proximity to the oxford street shops.
Cons: possibly a consistancy of explanation of what your room entitlement was, how to opperate 'epic' shower and coffee machine.
Location: Shopping, on the date of our stay there was a muslim festival taking place on the sunday.
We principally came here for the shopping and sight seeing, we were not disappointed! The hotel is very modern, our room (room 116) was in the annex building where the bed was king size and comfortable, a blessing really because beds in hotels can be a bit of a lottery! All dining /breakfast facilities were in the main building but its a very short walk so not too much hardship. The food was a la carte but very good, the thrice cooked chips were arranged 'jenga' style on your plate, be sure you're really hungry because the rib eye is excellant! The staff were very friendly and helpful. When my daughter and her shopping pal arrived their room was in the main building and had to be converted into a twin bed fairly swiftly! The shower was described as 'epic' in a good way, double width with body jets! (room 4002) They enjoyed their stay as the shopping trip was a gift in remebrance of my late father, we shopped till we dropped, quite literally! We checked out early, for more last minute shopping and discovered that Marble Arch down escalators were out of order, not the fault of the hotel but a bit tricky with a very heavy suitcase(shopping) So the moral of the story is do online investigations of travel arrangements before you travel!

Posted by , from Braintree, Essex, UK on 2 Oct 2017

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5 out of 5

Great location for shopping and seeing all London

Lovely modern central London hotel. Staff were friendly and very efficient. There was a long queue and wait for breakfast but it was worth the wait with a very good choice and quality breakfast. I would definitely stay at the Cumberland again and would recommend it to friends and family

Posted by , from Bath on 28 Nov 2016

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4 out of 5

Very pleasant wedding stay.

As I was attending a wedding,being held in the hotel, I was fortunate to be upgraded to an executive room.This resulted in a much larger room with access to the executive lounge.My son who separately booked a room described the room as very small.The executive room,s bed was exceptionally comfortable.Security was good and staff were very attentive,

Posted by on 20 Apr 2016

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4 out of 5

Relaxing shopping trip

The hotel location is great. The staff are friendly and helpful.

Posted by on 13 Mar 2016

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5 out of 5

Amazing

Yah the hotel was amazing and meet my need and has perfect location

Posted by on 15 Jan 2016

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Property Features

Great Cumberland Place offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. A computer station is on site and WiFi is free in public spaces. A round-trip airport shuttle (available on request) is available for a fee. The luxury Great Cumberland Place also features dry cleaning/laundry services, a porter/bellboy, and a television in common area. Parking is available for a fee. This 4.5-star London hotel is smoke free.

  • 119 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 1929
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Train station: London Marylebone Station (1.4 km / 0.9 mi)
  • Metro station: Marble Arch Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Great Cumberland Place offers 119 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 2 AM. Fees may apply. Contact the property in advance to make arrangements.

Due to property renovations, the guestrooms and property amenities at this property are not accessible to wheelchairs from March 11-April 30, 2019.

Airport shuttle service is offered on request from 6 AM to 2 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 50 per day
  • Nearby parking fee: GBP 45 per 24 hours
  • Early check-in fee: GBP 250 (subject to availability)
  • Late check-out fee: GBP 100 (subject to availability)
  • Rollaway bed fee: GBP 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Hotel London
  • Cumberland Hotel
  • Cumberland London
  • Cumberland
  • The Cumberland London, England
  • The Cumberland Hotel London

You should know

  • Great Cumberland Place offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.